Our Customer Charter

We take customer service seriously and are committed to ensuring that you receive an excellent level of service.

We commit to:

• Providing a prompt and efficient service
• Actively seeking and responding to your feedback on how we can improve your experience
• Delivering quality products and services on equitable terms
• Creating a diverse community that respects everyone and the environment
• Working with you to keep you safe and secure
• Actively supporting the local community in which we live and work
• Providing accurate and up to date information
• Resolving customer complaints fairly and consistently