Connecting a BlackBerry running OS 7 to the Wireless Network

Quick Tip

The wireless network at UK universities is called eduroam. To connect to eduroam you will need to provide your username and password. However, when typing in your username add the text @sheffield.ac.uk - this will allow you to connect at Sheffield but if you visit another University your device will automatically connect to eduroam there too!

Connecting to Eduroam

Many BlackBerry phones running OS 7 simply cannot connect to eduroam. However, we have been able to successfully connect a few compatible BlackBerry OS7 phones to eduroam using the following instructions:

  1. Press the BlackBerry button to enter the main menu.
  2. Select 'Set Up'.
  3. Choose 'Set Up Wi-Fi'.
  4. Networks will appear including 'eduroam', choose 'Other ways to connect' then 'manually connect'.
  5. Type 'eduroam' for the SSID and select 'Next'.
  6. Select Security Type: 'WPA/WPA2 Enterprise'.
  7. Select Enterprise subtype: 'EAP TTLS'.
  8. Enter your University Username and Password.
  9. Select Inner link security 'EAP-MS-CHAP v2'.
  10. Leave the Certificate as '<None selected>'.
  11. Select Innerlink security: 'EAP MSCHAPV2'.
  12. Tick the 'Disable server certificate validation' box.
  13. Select 'Save and connect'.
  14. At this point the connection will fail.
  15. Click 'Ok'.
  16. Go to 'Saved WiFi networks' and select 'eduroam'.
  17. Change the 'Innerlink security' to 'MSCHAPV2'.
  18. Tick the 'SSID Broadcasted' box.
  19. Click save and connect.

You should now be connected to eduroam. When in range your Blackberry should connect and authenticate automatically.

Connecting to Guest

These instructions explain how to connect a Blackberry phone, running any version of OS 4, to the guest wireless network.

  1. Press the BlackBerry button to enter the main menu.
  2. Choose 'Set Up'.
  3. Choose 'Set Up Wi-Fi'.
  4. Networks should appear including 'Guest'.
  5. Choose 'Guest'.
  6. Enter the WEP key available below.
  7. Choose 'Connect' and when prompted to save choose 'Next' and 'Finish'.

Get the WEP key

Troubleshooting

Most problems with connecting phones to the wireless network are related to passwords:

  • If you have followed the instructions above and your phone does not connect, you may need to synchronise your passwords. Use the link below to log into the account management page and click the option to synchronise your passwords.
  • Some people are still trying to use a second password (vpn, rats password) to connect to wireless. This will not work, use your normal University password.

Synchronise your Passwords

If you still have trouble connecting, talk to any member of staff in the Information Commons or visit the Computing Centre. We will be happy to help.