Service Measures

Click each service to see how we performed against each of its measures. The precise meaning of each traffic light is explained at the bottom of this page.

Alternatively, you can read the full text of the Service Level Agreements:

Service Level Agreements

Service	Measures	Overall Outcome 1 Oct 11 - 31 March 12	Overall Outcome 1 April 12 - 30 Sept 12
User Registration	3	Green	Green
Desktop Computing	3	Green	Green
Central Filestore	2	Green	Green
Application Software	1	Orange	Red
Printing	1	Green	Green
High Performance Computing	2	Green	Green
Mail Service	2	Green	Green
Network Infrastructure	5	Orange	Red
Computer Infrastructure	2	Green	Green
Helpdesk and IT Support	2	Green	Green
Service Misuse	2	Green	Green
CiCS Computing Rooms	2	Green	Green
Liaison	2	Green	Green
Purchasing	1	Green	Green
Information and Documentation	2	Green	Green
Training	1	Green	Green
Web Service	2	Red	Green
Computing Equipment Repairs and Maintenance	1	Green	Green
Equipment loan service	1	Green	Green
CIS Maintenance	2	Green	Red
CIS Operational Support	1	Green	Green
Management Information	1	Green	Green
Timetabling	1	Green	Green
UCards	1	Green	Green
Telecommunications	6	Orange	Red
In-house Web Application Support	1	Orange	Green
Data Protection	1	Green	Green
Central WebCT Provision	1	Green	Green
Records Management Service	2	Green	Green
Support to Local System Administrators	1	Green	Green
Freedom of Information	1	Green	Red
Audio Visual Service	2	Green	Green
The Drama Studio	1	Green	Green
Print & Design Solutions	2	Green	Green
Room Bookings	2	Green	Green

	Key for this summary page and each linked page
Green	All service levels meet or exceed target for this time period.
Yellow	All service levels within 5% of target for this time period.
Red	Al least one service level more than 5% short of target for this time period.