CiCS Service Status

The table below shows planned, potential and actual service failures and maintenance. Please note that this table is updated only in office hours (8am-6pm Monday to Friday). You can now follow us on Twitter.


Problem is happening now	At risk period or scheduled maintenance	Everything working now

Status	Date / Time		Service Affected	Incident details
Status	Start	End	Service Affected	Incident details
	Fri 15th February 19:42	Fri 15th February 21:17	MUSE & Google Apps	Google, the suppliers of this service, are confident that the issue has now been resolved. Affected users may need to clear their cookies if they continue to experience login issues.
	Fri 15th February 16:26	Fri 15th February 21:14	SITRAN Building	Following the 20:00 restart of the switches, all connectivity has been restored.
	Fri 15th February 15:26	Fri 15th February 15:56	iSheffield Web App	The iSheffield Web App is now working as normal.
	Fri 15th February 11:06	Fri 15th February 11:13	Problems accessing shared resources and u: drives	One of our filers experienced a problem at 10:54 am which resulted in network paths being lost. This affected access to shared resources and U: drives. The problem has now been rectified so all services should be back up and running. CiCS apologise for any inconvenience
	Wed 13th February 07:00	Thu 14th February 09:49	CMS maintenance	This maintenance period has passed. The CMS will be unavailable due to the need to restart the system to implement a service improvement. CiCS apologise for the disruption to service.

This information was retrieved on Saturday 16th February 2013 at 16:16.

For any general comments about our service, please use the feedback form on the left. If you are currently experiencing problems, please contact the CiCS Helpdesk on 21111.

Alternatively, to use the CiCS Helpdesk Self Service, log in to MUSE, under the SSiD (or Staff Applications) tab you will find the CiCS Helpdesk channel.