CiCS Service Status

The table below shows planned, potential and actual service failures and maintenance. Please note that this table is updated only in office hours (8am-6pm Monday to Friday). You can now follow us on Twitter.


Problem is happening now	At risk period or scheduled maintenance	Everything working now

Status	Date / Time		Service Affected	Incident details
Status	Start	End	Service Affected	Incident details
	Wed 18th September 05:00	Tue 17th September 05:10	SITRAN Wireless Network	Due to planned maintenance, all wireless network services at SITRAN (eduroam and guest) will be unavailable for approximately 2 minutes. CiCS apologise for any inconvenience caused.
	Mon 2nd September 12:29	Unknown	SAP - Payslip Viewer	Updated 09/09/2013 Maintenance of the SAP system has caused the payslip viewer to be unavailable in Chrome and Safari browsers. The viewer is ok in IE and Firefox. We are currently in contact with SAP to resolve the issue.
	Tue 17th September 13:00	Tue 17th September 13:16	uPlayer maintenance	This maintenance work has been successfully completed. The uPlayer system will be unavailable for a short period due to work moving the service onto a new platform. Every effort has been made to minimise this period of downtime, however because of the way that the licensing works for this system it is possible that it will become unlicensed following the migration. If this is the case the system will be unavailable until new license keys can be obtained, which could be up the following day.
	Tue 17th September 07:15	Tue 17th September 08:56	Student PCMS printing service maintenance	This maintenance work has been completed successfully. The Student PCMS printing service will be unavailable for a short period due to work moving the service onto a new platform. CiCS apologise for the interruption to service.
	Tue 17th September 07:00	Tue 17th September 08:54	MyPC and MyRandR maintenance	This maintenance work has been completed successfully. The MyPC and MyRandR systems will be unavailable for a short period due to work moving the service onto a new platform. CiCS apologise for the interruption to service.
	Tue 17th September 04:00	Tue 17th September 09:41	Server Security Updates	The planned updates have completed successfully. Normal service has now resumed. CiCS apologise for any inconvenience caused.
	Mon 16th September 07:00	Tue 17th September 09:50	Eduroam maintenance	Maintenance has been completed. CiCS apologise for the interruption to service.

This information was retrieved on Wednesday 18th September 2013 at 09:44.

For any general comments about our service, please use the feedback form on the left. If you are currently experiencing problems, please contact the CiCS Helpdesk on 21111.

Alternatively, to use the CiCS Helpdesk Self Service, log in to MUSE, under the SSiD (or Staff Applications) tab you will find the CiCS Helpdesk channel.