CiCS Service Status

The table below shows planned, potential and actual service failures and maintenance. Please note that this table is updated only in office hours (8am-6pm Monday to Friday). You can now follow us on Twitter.


Problem is happening now	At risk period or scheduled maintenance	Everything working now

Status	Date / Time		Service Affected	Incident details
Status	Start	End	Service Affected	Incident details
	Wed 14th December 15:34	Unknown	Parking Permit application	Update 30:01:2012 We are still awaiting a fix from our suppliers for this issue. We are investigating an issue where some users are unable to login to the parking permits renewal web pages through the portal. The issue is being followed up with the supplier of the parking permits software.
	Fri 10th February 07:00	Fri 10th February 08:00	uPlayer maintenance	The library portion of the uPlayer system will be unavailable for around 15 minutes at some point during this maintenance period. Streaming of previously embedded media should not be affected by this work, which is to enable additional codecs, which will hopefully rectify an encoding issue. Apologies for any inconvenience caused.
	Thu 9th February 10:56	Thu 9th February 11:08	Staff printing	The server managing STAFF printing has now been restored.
	Wed 8th February 10:27	Wed 8th February 11:07	myTimetable	The myTimetable (eportal) service has been restarted and should be available shortly.
	Tue 7th February 09:15	Tue 7th February 10:08	uReports	The service has been restored.
	Wed 8th February 07:30	Wed 8th February 13:27	Central Annexe and Print & Design Solutions network maintenance	This maintenance has been completed and the service restored. During this period of essential network maintenance the Central Annexe and Print & Design Solutions will lose their voice and data connection for a short time.
	Tue 7th February 06:30	Tue 7th February 07:43	Learning Management System maintenance	This maintenance has been completed and the service restored. The LMS server will be moved during this maintenance period and the service will consequently be unavailable for the duration of the work.
	Mon 6th February 18:30	Tue 7th February 09:22	Arts Tower Telephony maintenance	This work has been completed successfully. A restart of the IP Phones in the Arts Tower will be performed during this maintenance period. The process should mean downtime of a maximum of 5 minutes for each phone, with the change being made to two floors at a time. CiCS apologise for the inconvenience of the short notice of this work.
	Mon 6th February 16:00	Wed 8th February 08:27	eRecruitment essential maintenance	Following essential maintenance, the eRecruitment service is now available.

This information was retrieved on Thursday 9th February 2012 at 16:31.

For any general comments about our service, please use the feedback form on the left. If you are currently experiencing problems, please contact the CiCS Helpdesk on 21111.

Alternatively, to use the CiCS Helpdesk Self Service, log in to MUSE, under the SSiD (or Staff Applications) tab you will find the CiCS Helpdesk channel.