CiCS Helpdesk

CiCS Helpdesk provides assistance to all users of the University's computing facilities, and should be the first point of contact for all your IT enquiries.

• Helpdesk opening times

Self Service Desk

In addition to help via telephone, email and drop-in, you can now find answers to your problems by querying the helpdesk knowledgebase via the online Self Service Desk

• Self Service Desk

Helpdesk location

Computing Centre
Hounsfield Road
Telephone:
Internal extension 21111
External (0114) 222 1111
International +44 114 222 1111

Drop-in service

CiCS provides a drop-in service at the Computing Centre on Hounsfield Road from 9.00am to 5.00pm. No appointment is necessary, but you may need to wait for assistance at busy times. Please bring your UCard with you.

• Further information

Workshop

CiCS provides a free repair service for staff and students. 

• The Staff IT Workshop
• The Student IT Workshop

On site visits

Occasionally it may be necessary for CiCS staff to make an on-site visit, and examine a technical problem. This service is for University owned equipment only. Call the Helpdesk on (0114) 222 1111.

• About onsite visits