Helpdesk Opening Hours and Information

The Helpdesk telephones are staffed from Monday to Friday 8.00am to 6.00pm

• Outside of these hours, you can contact us by leaving a voicemail or using the CiCS Helpdesk Self Service.

• If there is no one available to take your call during office hours, please leave a voicemail with your name, username, contact number and a description of the problem. We will return your call within 30 minutes.

• If your request requires an urgent response, please telephone the Helpdesk: (0114) 222 1111.

CiCS Helpdesk Self Service Available 24/7

Alternatively, to use the CiCS Helpdesk Self Service, log in to MUSE, under the SSiD (or Staff Applications) tab you will find the CiCS Helpdesk channel.