Student Equipment Support Service 

Face-to-face technical support for students takes place in the Information Commons during staffed hours. This provides up to 70 hours per week of contact time for student IT queries and and computer repairs.

For IT Support queries, students should visit the Information Desk on level 1. We can help with the following problems:

• Problems using University IT services
• Problems using software
• Reinstalling corrupt computer operating systems
• Removing viruses and malware
• Replacing easy-to-access parts on your computer kit

We are not able to provide replacement parts or perform hardware repairs that require extensive dismantling of your computer.

We are able to resolve many problems at the Information Desk, but for more complex problems we may need to bring in our experts.

• For complex IT service or software problems we will take you details and pass your query on to an expert who will get in touch with you in due course
• For complex hardware problems we will issue a receipt for your computer, which we will then pass to our technicians. You will be contacted when the work is complete and you can collect it back from the Information Desk. You will need to present your receipt.

Extended IT support at the Information Desk is only available to students. The staff IT support service is based in the Computing Centre and operates 9-5pm Monday-Friday.