The Student IT Workshop

This service provides second-line support to users of the student drop-in service. See The Drop-In Service for full details.

Its primary objective is to restore student laptops and devices to a state that allows the student to connect to the University network and access academic-related materials and resources. Student equipment will be referred to the workshop via the Drop-In Service only and not directly by the student.

The service is available to all holders of Student and International Student UCards. We may, at our discretion, offer some services to holders of External UCards. Please contact us in advance to enquire about eligibility.

It endeavours, where possible, to:

• Remove viruses and malware and restore the system to a useable state (please note that this service may be withdrawn without notice where repeated re-infection of an individual’s equipment occurs).
• Repair operating system.
• Assist in the restoration/retrieval of academic-related data (this will incur a cost to the student if an HDD caddy needs to be purchased).
• Carry out minor hardware repairs where practicable (this service is offered at our discretion and users will be required to purchase their own replacement parts which we will fit free of charge).
• Offer advice and guidance where queries cannot be resolved by the service.

There are some things that we cannot do. These include:

• Removing or repairing any component that is under warranty.
• Taking responsibility for loss of data whilst undertaking repairs.
• Installing software on behalf of students.
• Purchasing hardware items on behalf of students.
• Storing equipment that we are not actively working on (eg whilst replacement parts are on order).
• Fix equipment that does not belong to you.

You can help us by:

• Backing up all of your data, if possible, before you leave your equipment with us.
• Giving us as much information as possible about your problem so we can make a more accurate and swift diagnosis.
• Replying promptly when we contact you asking for more information or permission to carry out work (if you do not get back to us within 5 working days of us contacting you we will close the job and return your equipment to you).
• Checking whether your laptop/device is still under warranty – it may be that the manufacturer will be able to resolve your problem.
• Bringing any cables, power supplies and installation CDs you may have received with your laptop/device.
• Taking extra special care when surfing the net or opening attachments not to click on anything suspicious, unexpected or unfamiliar.