Wireless Troubleshooting

Which network do I choose?

The University's wireless service is called eduroam. This service is secure and once configured is very easy to connect to. 

If you are a guest from another University then we would again suggest using eduroam. Eduroam is fully compatible with the JANET Roaming Service (JRS) for guests from other JRS institutions. 

If you are not from another University or if your home institution does not fully support JRS then please use the Guest wireless network.

Where can I get help?

CiCS Helpdesk

Telephone: 0114 2221111 (or extension 21111 if you are ringing from an internal line)

Call into the computing centre on Hounsfield Road.

CiCS operate a drop-in service Monday to Friday, 9-5. There is no need to make an appointment, just call in with your computer and we will help you connect.

Any staffed IT centre or the IC will have staff available to help.

See the link in the top right hand box for details about our support services.

How do I set up a VPN (virtual private network) connection?

Please follow the link in the top right hand box for instructions.

I can't get a signal

Firstly check that you are in a wireless area. Please consult the map in the top right hand box.

Consult the 'Limitations of the Wireless service' page.

If you are still having problems please contact the helpdesk.

The signal keeps fluctuating

Are you in a wireless area? Check the map in the top right hand box.

Consult the limitations of the Wireless page.

If you are still having problems please contact the helpdesk.