Help and Support
How to get Academic Advice
Your module tutors will usually be able to help. If you have a question of a general nature about a core module, you may wish to consult the module convenor. If you have a query about your membership of a particular seminar group, consult the School of English reception. Details of Office Hours are published as a document on Uspace and staff will be happy to help you, academically, administratively, or personally, whether or not he or she is your tutor or personal tutor. Members of staff act as Assessment Officers for Levels One, Two, Three and Four and you should see them if you have any problems concerning the submission of assessed work. You can find out about these in the Assessment section of the School of English Uspace pages.
Your Personal Tutor
You can contact your personal tutor about any problem you are having with your studies. Please see the separate section on personal tutoring for more information.
School of English Reception
You should contact reception with any admnistrative queries, such changing seminar times, requests about scheduling, module registration, purchasing course packs, submitting documents such as medical evidence of illness, and how to submit assignments. Email addresses and contact phone numbers are published on Uspace.
Student Services Information Desk (SSID)
The Student Services Information Desk (SSiD) is your first port of call for general enquiries on a range of issues. To find out more, visit their website at:
http://www.shef.ac.uk/ssid
Taught Programmes office
The Taught Programmes Office is responsible for a range of activities including:
- Processing and publishing assessment/examination results (including the administration of Academic Appeals, transcripts of qualifications);
- Award of degrees and prizes;
- Students' Progress Progression between levels (including the administration of unsatisfactory progress reports, servicing the Appeals Committee of the Senate relating to the Progress of Students);
- Administration of undergraduate change of status forms (degree programme changes, leave of absence, withdrawals, transfers);
- Student complaints;
- Liaison with LEAs/other sponsors of undergraduate students.
The Taught Programmes Office is located on Level 6 of University House.
IT Helpdesk
CICS offer fantastic help and support for all computer needs further information can be found at www.sheffield.ac.uk/cics/support/help.
Sheffield University Nightline
Sheffield University Nightline is part of a national network of Nightlines run by universities throughout the country. It is a voluntary service run by students from the University of Sheffield, with financial support from the Union. Its volunteers are trained in active listening techniques, so you can talk to them about anything you need to. Nightline operates from 8pm to 8am during undergraduate termtime. It provides a non-directive information service providing useful information on things from Union activities, to directions to Brook Hill Hall at exam time! University can be a hard time for anyone, so Nightline also offers support on a more personal level for those with problems who wish to talk anonymously to an impartial listener.