Communication skills
All jobs at the University involve some form of communication with others. A range of development is offered to help ensure that the communications you have are efficient and productive, in terms of both transmitting and receiving information.
Courses available
There are a number of courses available which relate to improving your communication skills:
- Advanced presentation skills
- Chair of interview panel training
- Chairing meetings
- Communicating effectively
- Dealing with difficult situations
- Having managerial conversations
- Minute taking
- Moderating Focus Groups
- Networking for results
- Networking for women
- Positive influencing skills
- Presentation skills
Other resources
Useful guides library
There are a number of titles in the Useful Guides Library which you may find of interest. A link to the useful guides is available on the right. You will need to enter your username and password to access the site:
- A useful guide to assertiveness
- A useful guide to customer service
- A useful guide to dealing with difficult behaviour
- A useful guide to interviewing
- A useful guide to minute taking
- A useful guide to public speaking
- A useful guide to report writing
MindTools
Also provided on the right is a link to MindTools, an external provider of a wide range of resources to support personal development. There is a lot of information on this site, and you may find some of it useful. MindTools is not affiliated with the University, and the University does not take responsibility for any of the information on the MindTools website.
You may also find useful information through internet searches.
Internal Communications
The Internal Communications team provide an internal communicators toolkit, which includes information, support and guidance about how to plan and deliver communications within the University. A link to the toolkit is provided from the link on the right, along with a presentation which contains support for communicating internally.
English language support for University teaching staff
This guidance document (available to download from the right) sets out a standardised approach to English language support for teaching staff. This includes the identification and appropriate support available to assist them with their academic responsibilities.