Services and Facilities in the IC
Most of the facilities in the IC are self-service, and therefore available 24 hours a day, 7 days a week.
This includes borrowing and returning books, reserving and collecting books, using computers, printing, scanning, photocopying, adding money to prepay printing and copying accounts, and booking group study rooms and computers.
To get help with any of the services, students need to come when the Information Desks are staffed.
The IC Team is made up of Library and Computing Services (CiCS) staff and they are on hand during staffed hours to help students with any queries they may have. There is an Information Desk on Level 1 and a Help Desk on level 0. Students can also call for at-desk assistance using phones available on every floor.
The Level 0 Help Desk is where students can borrow or return items that won't go though the self-service machines, collect pre-booked laptops, obtain library PIN numbers, seek assistance with reservations awaiting collection and get help using StarPlus - the library catalogue.
Staff on the Level 1 desk handle all computer enquiries and help students with finding books, printing and photocopying. They also look after the building, checking equipment, reporting faults and dealing with IT Support Queries (Student Equipment Support Service). There are also members of the Libraries Learning and Reasearch Team available to help with more complex queries regarding in depth searches, referencing and information skills in general.
A mixture of CiCS and Library staff are available in the IC so there is always an expert in each field available. During semester, staff are available until 9pm on weekdays and from 12pm - 6pm at weekends.
The concierge team is on duty 24 hours a day and can be called upon at any time if students need assistance. At night, the main doors to the IC are locked. This helps us know exactly who is in the building at any given time and is particularly important for the security of students working through the night. The Welcome Desk also has office equipment available for use by students including staplers and hole punchers.
There is a 72 seat café on Level 0, open 24 hours a day, which sells a wide range of hot and cold food and drinks. Students may also consume their own food and drink in the Cafe.
There are vending machines available to the rear of the café, behind the counter. These offer hot and cold drinks and snacks. Water fountains are available on every floor supplying chilled, filtered water.
Cleaners and Recycling
Our Cleaning team work from 7am to 7pm Monday to Friday and 9am – 12pm Saturday and Sunday. As the IC is open 24 hours a day, we sometimes have to close areas off to clean them. Silent areas are cleaned before 8.30am on weekdays to minimise disruption.
We endeavour to recycle as much of our waste as possible and provide recycling bins on each level for paper and plastic bottles and cans. To help keep the IC clean and tidy, we only allow food and drink in certain areas. If you have any issues about cleanliness in the IC, please report them to the Information Desk on level 1.
There is a non-denominational prayer and meditation room on Level 4 which is available 24/7 to any student or member of staff who wishes to use it.
All items found in the IC should be handed to the concierges on the Welcome Desk. If you lose something, please ask the concierges if it has been handed in. Handy Tip: If your property has your username on it, we can let you know it has been found! This is especially useful with USB sticks.
Toilets and Shower
There are male, female and accessible toilets on each level. They use a rainwater recycling system (grey water) for flushing.
There is a single shower cubicle available on Level 1, which is particularly useful for people who walk or cycle to the University.