Services and Facilities in the IC
Most of the facilities in the IC are self-service, and therefore available 24 hours a day, 7 days a week.
This includes borrowing and returning books, making and collecting requests, using computers, printing, scanning, photocopying, adding money to prepay printing accounts and booking group study rooms and computers.
Help is available with any of these services during staffed hours at the level 1 Information Desk.
The IC Team is made up of Library and Computing Services (CiCS) staff and they are on hand at the Level 1 Information Desk to help students with any queries they may have, as well as providing laptop and creative media equipment loans.
Staff on the Level 1 desk also handle all computer enquiries and help students with finding books, printing and photocopying. They also look after the building, checking equipment, reporting faults and dealing with IT Support Queries.
A mixture of CiCS and Library staff are available in the IC so there is always an expert in each field available.
Staffed hours during semester are: 9am to 9pm Monday to Friday
12pm to 6pm Saturday and Sunday
Student Equipment Support Service
CiCS provides free support to students experiencing problems with their personal devices. Bring your device to the Level 1 desk between 9:30 and 4:30 Monday to Friday and we'll see if we can fix it for you.
Information Skills Advisory Service
Members of the Library Learning Research Services Team are available at the L1 desk between 1pm and 5pm Monday to Friday. They can provide help on a variety of research and resource discovery topics such as referencing, literature searches for your subject and advice on using Endnote.
The concierge team is on duty 24 hours a day and can be called upon at any time if students need assistance. At night, the main doors to the IC are locked. This helps us know exactly who is in the building at any given time and is particularly important for the security of students working through the night. The Welcome Desk also has office equipment available for use by students, including staplers and hole punchers.
The 72 seat café on Level 0 is open 24 hours a day, selling a wide range of hot and cold food and drinks, including feshly prepared sandwiches, soup, pies and chips.
Students may also consume their own food and drink in the Cafe.
There are vending machines available to the left of the Cafe entrance. These offer hot and cold drinks and snacks. Water fountains are available on every floor supplying chilled, filtered water.
For more information please see the withUS website.
Cleaners and Recycling
Our Cleaning team work from 7am to 7pm Monday to Friday and 9am – 12pm Saturday and Sunday. As the IC is open 24 hours a day, we sometimes have to close areas off to clean them. Silent areas are cleaned before 8.30am on weekdays to minimise disruption.
We endeavour to recycle as much of our waste as possible and provide recycling bins on each level for paper and plastic bottles and cans. To help keep the IC clean and tidy, we only allow food and drink in certain areas. If you have any issues about cleanliness in the IC, please report them to the Information Desk on level 1.
There is a non-denominational prayer and meditation room on Level 4 which is available 24/7 to any student or member of staff who wishes to use it. There are also Wudu facilities available on Level 4 near the Flexispace.
All items found in the IC should be handed to the concierges on the Welcome Desk. If you lose something, please ask the concierges if it has been handed in. Handy Tip: If your property has your username on it, we can let you know it has been found! This is especially useful with USB sticks.
Toilets and Shower
There are male, female and accessible toilets on each level. They use a rainwater recycling system (grey water) for flushing.
There is a single shower cubicle available on Level 1, which is particularly useful for people who walk or cycle to the University.