Service Level Agreement

To learn more about Library services and the level to which they are delivered consult the schedule of services listed below. A regular report showing how we measured up against our targets is available in the See Also box on this page.

Schedule of services
1. Library Liaison
2. Library Collections (i): purchase of information resources
3. Library Collections (ii): support for learning and teaching
4. Library Collections (iii): digital content
5. StarPlus, the Library catalogue, and associated self service functions
6. Information Literacy
7. Enquiry Services
8. Lending Services
9. Access to study space
10. Self service photocopying
11. InterLibrary Requests
12. Distance learner support
13. Assistance for customers with additional support requirements
14. Special collections
15. Customer feedback