Lost Luggage

Every year, some students arrive at the airport in the UK before their luggage does. This can happen particularly after an international or national transfer. Only once in previous years has luggage not turned up usually within 48 hours.

1. Contact airline or service agent before leaving the luggage hall at the airport. You will be given a form to complete with your Sheffield address. Do not give the department address but your residential address.

2. Give a phone number where messages can be left if at all possible.

3. Take the name of the official who assists you and a telephone number for enquiries. You should also retain your reference number.

4. If you have booked on the Meet and Greet Programme go out to the Arrivals Hall at this point. Tell the Sheffield representatives that your luggage has been delayed and seek their help.

5. If, after 48 hours, you have not received satisfactory service from the airline, contact Student Support and Guidance, Student Services.