We’re here to help the University run the most efficient processes it can, so that more of its resources can be spent on learning, teaching and research. Created as a response to external pressure for greater efficiencies in Universities (see the Diamond Report), and internal understanding that increasing student numbers, greater regulation and financial pressures mean that we must operate with less waste, our remit is to facilitate process improvement events, to run training in improvement tools and techniques, and to develop a culture of process awareness in the University.

In thinking about processes we concentrate on improving their flow, reducing variability and eliminating waste. In practical terms this means that we try to create a process which

• does not batch work up to deal with it all at once, but which smooths out the peaks and troughs
• does not rely on the supplier pushing the work through the system, but allows its customer (however defined) to pull the work
• treats with respect everyone involved in the process and its improvement

Please use the links on the left to understand how we can help, look at some of our case studies and contact us to discuss for a chat about your processes.

News Access to the Counselling Service #cspip We are working with the counselling service to make the process of accessing services more efficient and transparent. We held a four day workshop at the end of the July, and the team are working hard to implement the new process in time for Discovery Week. Casual Workers Project The new process for the registration and payment of casual workers has now been fully implemented. We are working with the team to address some of the initial teething problems. This project has created huge efficiencies for HR, Finance and staff who engage and pay casual workers.

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