Emma Knowles BSc (Sociology), MA (Applied Research & Quality Evaluation)
Research Fellow
Address:
Health Services Research Section
School of Health and Related Research
Regent Court
30 Regent Street
University of Sheffield
Sheffield
S1 4DA
Office: 3005
Tel no: 0114 2220781
Fax no: 0114 2220749
Email: e.l.knowles@sheffield.ac.uk
Biography
I joined the Medical Care Research Unit in 1996 to work on an evaluation of business process re-engineering at Leicester Royal Infirmary. After working on the national evaluation of NHS Direct, I moved on to project manage a RCT evaluating the effectiveness of community paramedic practitioners.
I am currently looking at the population perspective of Emergency and Urgent Care Systems, and the patient and population perspective of the 111 non emergency telephone service.
Research Interests
My research interests are emergency and urgent health care systems, new roles/services within emergency and urgent health care, violence directed towards staff in the Emergency Department
Teaching interests
I contribute to the supervision and marking of Masters dissertations.
Current projects
- Evaluation of '111' telephone line
- Measuring the performance of emergency and urgent care systems
Key publications
- Knowles E, Mason S, Colwell B. An initiative to provide emergency healthcare for older people in the community: the impact on carers. Emergency Medicine Journal (accepted, in press).
- O'Cathain A, Knowles E, Nicholl J. Testing survey methodology to measure patients' experiences and views of the emergency and urgent care system: telephone versus postal survey. BMC Medical Research Methodology 2010;10:52.
- Mason S, Knowles E, Freeman J, Snooks H. Safety of Paramedics with Extended Skills. Academic Emergency Medicine Jul 2008, 15: 607-612.
- Mason S, Knowles E, Colwell B, Dixon S, Wardrope J, Gorringe R, Snooks H, Perrin J, Nicholl J. Paramedic Practitioner Older People´s Support Trial (PPOPS): A Cluster Randomised Controlled Trial. British Medical Journal 2007; 335: 919.
- O’Cathain A, Knowles E, Munro J, Nicholl J. Exploring the effect of changes to service provision on the use of unscheduled care in England: population surveys. BMC Health Services Research 2007; 7:61.
- Knowles E, Munro J, O’Cathain A, Nicholl J. Will telehealth services improve equity of access to health care? Evidence from NHS Direct in the UK. Journal of Telemedicine and Telecare 2006; 12: 262-265.
- Munro JF, O’Cathain A, Knowles E, Nicholl JP. Evaluation of a pilot scheme of NHS Direct ‘referral’ to community pharmacists. International Journal of Pharmacy Practice, 2003; 11:1-9.
- Knowles E, O’Cathain A, Morrell J, Munro J, Nicholl J.NHS Direct and nurses – Opportunity or monotony. International Journal of Nursing Studies 2002; 39,8: 857-866.