The University of Sheffield
Student Services Department

Supporting the Supporters Staff Development Programme

Staff development and training for University staff whose role is student-facing, involves student support or student administration.

General Student Support

Title Status Audience Format Dates
Front Line Customer Service: The Student Services Experience Repeat All staff in a customer-facing role (face-to-face/phone/email) Presentation, discussion, workshop
  • Thursday 6 December 2012 (10am - 12pm)
  • Monday 11 March 2013 (10am - 12pm)
Introduction to Supporting Students Repeat All staff from academic and other departments whose role includes supporting students Workshop / Presentation / Q&A
  • Thursday 22 Nov 2012 (10am-11.30am)
  • Friday 8 February 2013 (2pm-3.30pm)
  • On request
Managing Inappropriate Behaviour by Students Repeat Academic and Admin/Support staff, particularly those with a support or front line role. Workshop, drawing on case studies.
  • Monday 5 Nov 2012 (2.30pm-4pm)
  • Wednesday 30 Jan 2013 (10am-11.30am)
  • Wednesday 24 Apr 2013 (2.30pm-4pm)
  • On request (can be tailored to suit individual/departmental needs) 
Worried about a student/Students in Crisis updated/ combined All staff from academic and other departments whose role includes supporting students Presentation / Q&A / Workshop
  • Thursday 8 November 2012 (10am-12pm)
  • Friday 11 January 2013 (2pm-4pm)
  • Tuesday 26 February 2013 (10am-12pm)
  • Wednesday 10 April 2013 (2pm-4pm)
  • On request
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Careers

Title Status Audience Format Dates
Careers Service Support for Postgraduate Researchers and Research Staff NEW Academic, administrative and professional services staff involved in supervising and supporting postgraduate researchers Presentation with questions and discussion
  • To be confirmed
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Disability/Mental Health/Dyslexia

Title Status Audience Format Dates
Academic Support for Dyslexic Students and Students with Special Learning Difficulties Repeat Academic Tutors, and staff involved in assessing student assignments

Workshop

Sessions can be held as free-standing events/part of departmental staff meetings and awaydays.
  • To be confirmed
  • On Request
Accessible Assessments for Disabled Students NEW All Staff Presentation and discussion
  • Wednesday 31 October 2012 (2.30pm-4.30pm)
Disability Awareness Training Repeat All staff Talk and group work
  • Tuesday 27 November 2012 (2.30pm-4.30pm)
Mental Health Roadshow Tailored All staff of academic and support departments Roadshow

Sessions can be held as free-standing events/part of departmental staff meetings and awaydays.		 On request
Supporting Students on the Autism Spectrum NEW All staff Talk and group discussion
  • Tuesday 5th March 2013 (10am-12noon)
Supporting Students with Mental Health Difficulties Repeat All staff Presentation and discussion
  • Wednesday 5 December 2012 (11am-1pm) 
  • Wednesday 6 March 2013 (2pm-4pm)
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Equality

Title Status Audience Format Dates
Equality and Diversity All staff Talk and group discussion To be confirmed
Students' Harassment and Bullying Support Network Repeat All staff Presentation, Group Work, Group Discussion and Q&A
  • Thursday 29 Nov 2012  (11.30am-1pm)
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Examination Arrangements

Title Status Audience Format Dates
Examination Matters: An Introduction
 Repeat New Examinations Officers and departmental staff with responsibilities in examinations administration Presentation and Q&A
  • Tuesday 5 March 2013 (12pm– 1pm)
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International Students

Title Status Audience Format Dates
Cultural Awareness Repeat All staff Workshop
  • Tuesday 19th March (2pm -5pm) - Rescheduled after Monday 21 January 2013 session was postponed
Student Immigration Update Update All staff Presentation and Q&A
  • Wednesday 21 November 2012 (2pm-3pm)
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Registration Matters

Title Status Audience Format Dates
Student Registration Requirements Repeat Staff with registration support responsibilities (including departmental registration contacts) Presentation and Q&A
  • Tuesday 11 December (12pm-1pm)
  • Date in June 2013 - to be confirmed
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Registry Services

Title Status Audience Format Dates
Introduction to Registry Services – Who We Are and What We Do Repeat Departmental or faculty-based staff newly with administrative responsibilities in examination, registration and fee support arrangements. Presentation and Q&A
  • Tuesday 20 November 2012 (12pm–1pm)
  • Date in May 2013 - to be confirmed
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Student Finance and Fees

Title Status Audience Format Dates
Money Matters: Student Finance Update All staff Informal Training
  • 4 December 2012 (11am-12pm)
Introduction to Tuition Fees Matters Repeat Departmental staff with responsiblities in the areas of student tuition fees Presentation and Q&A
  • Wednesday 22 May 2013 (12pm - 1pm)
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Student Records and Progress

Title Status Audience Format Dates
Confidentiality & Data Protection Repeat All staff Presentation and Q&A

Sessions can be held as free-standing events/part of departmental staff meetings and awaydays.
  • Monday 10 December 2012 (10.15am - 11.45am)
Corporate Information Systems (CIS) Training Repeat

1) All - Staff who need to use the CIS system to access full student record information, e.g. Departmental Administrators/Secretaries

2) and 3)  Examination Officers/ Secretaries

1) Online Training

2) and 3) Practical training

1) Structure and Content of CIS system

2) Preparing Upload files of exam results

  • Wednesday, 29 May 2013 (10-11am)

3) Amending Individual Exam results

  • Wednesday 29 May 2013 (11-12pm)

4) On request
Healthcheck: Student Complaints, Appeals and Discipline Repeat Any staff dealing with student complaints, appeals and discipline. Workshop style with group discussions, drawing on case studies. Can be tailored to suit individual/departmental needs. On request (average length of session is one and a half hours).
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Student Sponsor Liaison

Title Status Audience Format Dates
Supporting Student Sponsors NEW Staff with responsibilities for providing student progress information to sponsors Presentation and Q&A
  • Thursday 14 March 2013 (1pm-2pm)
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Work Shadowing

Title Audience Format Dates
Examinations Office
 Examination Officers Work shadowing On request
Specialist Dyslexia Tutors Disability Liaison Officers (DLO) Work shadowing On request
Student Services Information Desk (SSiD) All staff Work shadowing On request
If you are interested in work shadowing with other teams within the Student Services Department, please contact the relevant team(s) directly.
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As well as workshops and events arranged throughout the year we can provide tailored sessions on request within your own department or faculty. Why not ask us to work with you to design and deliver some input for your departmental staff meetings, away days, and staff development sessions? If you would like to submit an enquiry about arranging a bespoke or in house session please email the Supporting the Supporters Team.

Other Staff Development Programmes

Student Services also offers a recruitment support programme - 'Recruitment Matters'.

Human Resources Staff Development Programme