Supporting the Supporters Staff Development Programme
Staff development and training for University staff whose role is student-facing, involves student support or student administration.
General Student Support
| Title | Status | Audience | Format | Dates |
|---|---|---|---|---|
| Front Line Customer Service: The Student Services Experience | Repeat | All staff in a customer-facing role (face-to-face/phone/email) | Presentation, discussion, workshop |
|
| Introduction to Supporting Students | Repeat | All staff from academic and other departments whose role includes supporting students | Workshop / Presentation / Q&A |
|
| Managing Inappropriate Behaviour by Students | Repeat | Academic and Admin/Support staff, particularly those in a front line role. | Workshop, drawing on case studies. |
|
| Worried about a student/Students in Crisis | updated/ combined | All staff from academic and other departments whose role includes supporting students | Presentation / Q&A / Workshop |
|
| The Students' Union's role in Student Support | NEW | All staff, particularly those with a student facing role. | Discussion and workshop |
|
Careers
| Title | Status | Audience | Format | Dates |
|---|---|---|---|---|
| Careers Service Support for Postgraduate Researchers and Research Staff | NEW | Academic, administrative and professional services staff involved in supervising and supporting postgraduate researchers | Presentation with questions and discussion |
|
Disability/Mental Health/Dyslexia
| Title | Status | Audience | Format | Dates |
|---|---|---|---|---|
| Academic Support for Dyslexic Students and Students with Special Learning Difficulties | Repeat | Academic Tutors, and staff involved in assessing student assignments |
Workshop Sessions can be held as free-standing events/part of departmental staff meetings and awaydays. |
|
| Accessible Assessments for Disabled Students | NEW | All Staff | Presentation and discussion |
|
| Disability Awareness Training | Repeat | All staff | Talk and group work |
|
| Mental Health First Aid | All staff | External Training Course |
|
|
| Supporting Students on the Autism Spectrum | NEW | All staff | Talk and group discussion |
|
| Supporting Students with Mental Health Difficulties | Repeat | All staff | Presentation and discussion |
|
Equality
| Title | Status | Audience | Format | Dates |
|---|---|---|---|---|
| Equality and Diversity | All staff | Talk and group discussion | To be confirmed | |
| Students' Harassment and Bullying Support Network | Repeat | All staff | Presentation, Group Work, Group Discussion and Q&A |
|
| Understanding and Supporting Lesbian, Gay, Bisexual & Trans* (LGBT) students | NEW | All staff | Presentation, Q&A, Discussion |
|
Examination Arrangements
| Title | Status | Audience | Format | Dates |
|---|---|---|---|---|
| Examination Matters: An Introduction |
Repeat | New Examinations Officers and departmental staff with responsibilities in examinations administration | Presentation and Q&A |
|
International Students
| Title | Status | Audience | Format | Dates |
|---|---|---|---|---|
| Cultural Awareness | Repeat | All staff | Workshop |
|
| Help with the Pronunciation of Chinese Names | Repeat | All staff | Presentation and interactive learning |
|
| Immigration, Integration and Insight | Repeat | All academic and non-academic staff who support international students | Presentation and Q&A. Possibility of group discussion |
|
| Supporting our Chinese Students | Repeat | All staff | Presentation and interactive learning |
|
Registration Matters
| Title | Status | Audience | Format | Dates |
|---|---|---|---|---|
| Student Registration Requirements | Repeat | Staff with registration support responsibilities (including departmental registration contacts) | Presentation and Q&A |
|
Registry Services
| Title | Status | Audience | Format | Dates |
|---|---|---|---|---|
| Introduction to Registry Services – Who We Are and What We Do | Repeat | Departmental or faculty-based staff newly with administrative responsibilities in examination, registration and fee support arrangements. | Presentation and Q&A |
|
Student Finance and Fees
| Title | Status | Audience | Format | Dates |
|---|---|---|---|---|
| Money Matters: Student Finance | Update | All staff | Informal Training |
|
| Introduction to Tuition Fees Matters | Repeat | Departmental staff with responsiblities in the areas of student tuition fees | Presentation and Q&A |
|
Student Records and Progress
| Title | Status | Audience | Format | Dates |
|---|---|---|---|---|
| Confidentiality & Data Protection | Repeat | All staff | Presentation and Q&A Sessions can be held as free-standing events/part of departmental staff meetings and awaydays. |
|
| Corporate Information Systems (CIS) Training | Repeat |
1) All - Staff who need to use the CIS system to access full student record information, e.g. Departmental Administrators/Secretaries 2) and 3) Examination Officers/ Secretaries |
1) Online Training 2) and 3) Practical training |
1) Structure and Content of CIS system 2) Preparing Upload files of exam results
3) Amending Individual Exam results
4) Also available on request |
| Healthcheck: Student Complaints, Appeals and Discipline | Repeat | Any staff dealing with student discipline, complaints and appeals. | One to one or small group discussions. Can be tailored to suit individual/departmental needs. | Also available on request (average length of session is one hour). |
Student Sponsor Liaison
| Title | Status | Audience | Format | Dates |
|---|---|---|---|---|
| Supporting Student Sponsors | NEW | Staff with responsibilities for providing student progress information to sponsors | Presentation and Q&A |
|
Work Shadowing
| Title | Audience | Format | Dates |
|---|---|---|---|
| Examinations Office |
Examination Officers | Work shadowing | On request |
| Specialist Dyslexia Tutors | Disability Liaison Officers (DLO) | Work shadowing | On request |
| Student Services Information Desk (SSiD) | All staff | Work shadowing | On request |
| If you are interested in work shadowing with other teams within the Student Services Department, please contact the relevant team(s) directly. | |||
As well as workshops and events arranged throughout the year we can provide tailored sessions on request within your own department or faculty. Why not ask us to work with you to design and deliver some input for your departmental staff meetings, away days, and staff development sessions? If you would like to submit an enquiry about arranging a bespoke or in house session please email the Supporting the Supporters Team.
Other Staff Development Programmes
Student Services also offers a recruitment support programme - 'Recruitment Matters'.