The University of Sheffield
Student Services Department

Supporting the Supporters Staff Development Programme

Staff development and training for University staff whose role is student-facing, involves student support or student administration.

Alternatively, view the Supporting the Supporters 2011-12 programme in date order

General Student Support

Title Status Audience Format Dates
Front Line Customer Service: The Student Services Experience NEW All staff in a customer-facing role (face-to-face/phone/email) Presentation, discussion, workshop
  • Thursday 15 March 2012 (10am - 12pm)
Introduction to Supporting Students Repeat All staff Workshop
  • Tuesday 6 December 2011 (10am - 12pm)
  • Tuesday 7 February 2012 (2pm - 4pm)
  • On request
  • Part of CILT
Managing Inappropriate Behaviour by Students NEW All staff Workshop
  • Monday 23 April 2012 (2pm - 3:30pm)
On request
Students in Crisis Repeat All staff Presentation and Q&A / Workshop
  • Tuesday 17 April 2012 (2pm - 3pm)
  • On request
This Student's Worrying Me Repeat All Staff Discussion
  • Tuesday 15 November 2011 (10.30am - 11.30am)
  • Wednesday 18 January 2012 (10:30am - 11:30am)
  • On request
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Careers

Title Status Audience Format Dates
Careers Service Support for Postgraduate Researchers and Research Staff NEW Academic, administrative and professional services staff involved in supervising and supporting postgraduate researchers Presentation with questions and discussion
  • Monday 5 December 2011, 12.30pm-1.30pm
Entering the Job Market - Trends and Employer Perspectives NEW Academic and Professional Services staff Conference
  • Wednesday 2 May, 10.45am-3.00pm
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Disability/Mental Health/Dyslexia

Title Status Audience Format Dates
Academic Support for Dyslexic Students and Students with Special Learning Difficulties Update Academic Tutors, and staff involved in assessing student assignments

Workshop

Sessions can be held as free-standing events/part of departmental staff meetings and awaydays.
  • Monday 5 December 2011 (2pm - 3.30pm)
  • Monday 6 February 2012 (2pm-3.30pm) - cancelled. Interest can be registered in LMS.
  • On Request
Disability Awareness Training Repeat All staff Talk and group work
  • Tuesday 8 May 2012 (2pm-4pm)
Disability Liaison Officer Training Department DLOs Talk and group discussion
  • To be confirmed
Mental Health Roadshow NEW (Tailored) All staff of academic and support departments Roadshow

Sessions can be held as free-standing events/part of departmental staff meetings and awaydays.		 On request
Supporting Students with Disabilities Repeat All staff Talk and group discussion
  • Tuesday 13th Dec 2011 (2pm-4pm)
Supporting Students with Mental Health Difficulties Repeat All staff Presentation and discussion
  • Thursday 24 November 2011  (10am-12 noon)
  • Tuesday 6th March 2012   (10am -12 noon)
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Equality

Title Status Audience Format Dates
Equality and Diversity All staff Talk and group discussion Part of CILT
Students' Harassment and Bullying Support Network NEW All staff Presentation, Group Work, Group Discussion and Q&A
  • Friday 9 December 2011 (2pm -3:30 pm)
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Examination Arrangements

Title Status Audience Format Dates
Examination Matters: An Introduction
 NEW New Examinations Officers and departmental staff with responsibilities in examinations administration Presentation and Q&A
  • Friday 23 March 2012, 10am-11.30am
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International Students

Title Status Audience Format Dates
Cultural Awareness Repeat All staff Workshop
  • Thursday 26 January 2012 (2pm - 5pm)
  • On request
Student Immigration Update Update All staff Presentation and Q&A
  • Wednesday 23 November 2011 (10:00 - 11:00)
  • Friday 16 March 2012 (10:30 - 11:30)
  • On request
Student Immigration Update 2012 - Points Based System NEW All staff in academic departments who work with international students Presentation and Q&A
  • Wednesday 11 July 2012 (10:00 - 11:00)
  • Thursday 19 July 2012 (10:00 - 11:00)
  • Wednesday 8 August 2012 (14:00 - 15:00)
  • Thursday 6 September 2012 (10:00 - 11:00)
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Registration Matters

Title Status Audience Format Dates
Student Registration Requirements NEW Staff with registration support responsibilities (including departmental registration contacts) Presentation and Q&A
  • Wednesday 13 June (10am - 11am)
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Registry Services

Title Status Audience Format Dates
Introduction to Registry Services – Who We Are and What We Do NEW Departmental or faculty-based staff newly with administrative responsibilities in examination, registration and fee support arrangements. Presentation and Q&A
  • Wednesday 9 May 2012 (2pm - 3pm)
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Religion

Title Status Audience Format Dates
Religious identities at Sheffield: the student and staff experience NEW All staff Presentation, interactive workshop and Q&A
  • Religious identities and the student experience. Tuesday 29 November, 9.30 - 13.00
  • Religious identities - implications for your work. Tuesday 29 November, 13.30 - 16.00
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Student Finance and Fees

Title Status Audience Format Dates
Student Finance: Update for 2012 Update All staff Informal Training
  • Tuesday 8 November 2011 (10am - 11am)
  • Tuesday 15 May 2012 (10am - 11am)
  • On request
Introduction to Tuition Fees Matters NEW Departmental staff with responsiblities in the areas of student tuition fees Presentation and Q&A
  • Thursday 17 May 2012 (10am-11pm)
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Student Records and Progress

Title Status Audience Format Dates
Confidentiality & Data Protection NEW All staff Presentation and Q&A

Sessions can be held as free-standing events/part of departmental staff meetings and awaydays.
  • Wednesday 7 Dec 2011 (2.15pm - 3.45pm)
Corporate Information Systems (CIS) Training Repeat

1) All - Staff who need to use the CIS system to access full student record information, e.g. Departmental Administrators/Secretaries

2) and 3)  Examination Officers/ Secretaries

1) Online Training

2) and 3) Practical training

1) Structure and Content of CIS system

2) Preparing Upload files of exam results - Tuesday, 29 May 2012, 10.00-11.00 am.

3) Amending Individual Exam results - Tuesday, 29 May 2012, 11.00-12.00 am.

4) On request
Discipline, Complaints and Appeals Health Check NEW (Tailored) Staff dealing with any of these areas Review (personal 1-1 session tailored to your job/department) On request
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Student Sponsor Liaison

Title Status Audience Format Dates
Supporting Student Sponsors NEW Staff with responsibilities for providing student progress information to sponsors Presentation and Q&A
  • Thursday 29 Feb 2012      (10am - 11am)
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Work Shadowing

Title Audience Format Dates
Examinations Office
 Examination Officers Work shadowing On request
Specialist Dyslexia Tutors Disability Liaison Officers (DLO) Work shadowing On request
Student Services Information Desk (SSiD) All staff Work shadowing On request
If you are interested in work shadowing with other teams within the Student Services Department, please contact the relevant team(s) directly.
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As well as workshops and events arranged throughout the year we can provide tailored sessions on request within your own department or faculty. Why not ask us to work with you to design and deliver some input for your departmental staff meetings, away days, and staff development sessions? If you would like to submit an enquiry about arranging a bespoke or in house session please email the Supporting the Supporters Team.

Other Staff Development Programmes

Student Services also offers a recruitment support programme - 'Recruitment Matters'.

Human Resources Staff Development Programme