How We Can Help You
The Student Services Information Desk (SSiD) is the University of Sheffield's 'one-stop shop' which aims to answer the majority of student related enquiries from a single location.
Answering Your Enquiries
Our friendly staff are trained to answer all types of questions whether specific or general. We can also offer initial guidance if there are decisions to be made once an enquiry has been answered.
Signposting You to the Correct Information
Many questions can be quickly answered by students and their supporters visiting the information sources themselves. On these occasions we will signpost you to other services and sources of information.
Referring You to Specialists
There are some questions we may not be able to answer in full but we will refer past, present and future students, as well as staff, to someone who can.
Printing Documents to Prove Your Student Status
Each year we produce many documents while you wait, directly from your Student Record. In the last year we profuced 4,500 Bank Letters, 6,000 Council ax Exemption Certificates, 8,000 Certificates of Student Status, 3,800 UCard replacements and 1,500 Summaries of Results.
A Collection Point
Students and staff can collect a wide range of forms, letters and leaflets from the SSiD office. These include Visa Extension Packs, Working in the UK Information Sheets, Special Circumstances Forms, and the Supporting the Supporters Guide.
Post Box For Our Colleagues
We take receipt of documents for our colleagues in other parts of the University who will then process them. These include the Module Add/Drop forms, Change of Status Forms and Financial Help Forms.
Ordering Important Documents
Some services do take more than a couple of minutes to provide. Sometimes we need to check details or get further information from other departments to complete the requets. In the last year thesee included 7,500 Transcripts of Qualification, 1,000 Visa Letters, 1,300 Tuition Fee Receipts and 2,000 Confirmation of Student Attendance Letters.
Helping You with Outside Agencies
We are in daily contact with organsations such as Employment Agencies who want to confirm details of individual students. We try to help as speedily as possible but we will not release any details unless the student specifically instructs us to.