How do we use your feedback to improve our services?
We are committed to using customer feedback to improve our services. Over the years we have looked to improve how we collect and act upon feedback from all our customers, particularly students.
1. "How Did We Do Yesterday"
- We send out a daily email to students who visited SSiD the previous day
- The feedback submitted by a student immediately appears in the email inbox of the member of staff that served them
- If there are issues of concern then the member of staff discusses this with their team leader and they decide what action to take
2. Monthly Feedback review Meeting
We hold a monthly meeting to discuss the comments, suggestions and complaints you have made in order to:
- Make the minor changes arising from your comments, suggestions and complaints
- Investigate the costs and benefits of making major changes you suggest
- Decide which questions need to be discussed further with colleagues and senior staff elsewhere in the University
- Understand which issues need to form the basis of one of our quarterly staff training sessions
You Ask: We Tell
We answer the questions commonly asked throughout your feedback over the course of the last year in order to:
- Explain the changes we have made to our policies based upon your feedback
- Tell you if and why we cannot change our policies when you have said that we should do so
- Anticipate difficulties you may face at certain times of the year so that your question may be answered before you come to SSID
Past answers can be found at: