Student support

Maintaining our world-class student experience will be critical in an increasingly competitive Higher Education landscape. We must continue to meet students’ growing expectations during the years ahead, from their first contact with the University through to their graduation ceremony and beyond.

Our priorities for student support services over the period 2010–2015 will be to:

• Improve our support for students from initial contact to graduation and beyond – focusing on the transitions across the student journey, integration into our diverse academic community, student wellbeing, and development of our students’ employability skills. Regular feedback from students and other stakeholders will help ensure ongoing improvements to the student experience.
• Strengthen partnerships – between faculty colleagues and Professional Services teams within the University, and also with external partners such as schools, colleges, overseas recruitment agents, employers, and particularly with the Students’ Union.
• Ensure our approaches to communication with students reflect their lifestyle and technology preferences. A key priority will be the implementation of an enquirer and applicant portal to improve communications with prospective students, bringing greater efficiency to the process. We will also be reviewing our approach to current student communications.

For more detail, and information about specific actions relating to this area, please see the Student Services Strategy Map.