How to protect your deposit
What is an inventory?
An inventory is a quick online questionnaire that allows you to record the condition of your accommodation and furniture when you move in. You’ll be able to confirm details on all aspects of your property, such as whether your toaster is working, not working or missing. It will only take 5-10 minutes and our Maintenance Team will respond to any issues the maintenance team deem necessary to repair.
For more information on the Maintenance Team and response times, please visit this page.
Why complete an inventory?
Let’s be honest, no one wants to get charged for something that they didn’t do. We check everything before you arrive to make sure it meets our high standards and that nothing is broken, damaged or missing but sometimes things can be missed.
Completing an inventory is your opportunity to make us aware of any issues with your accommodation and make sure you’re not charged for them.
Your inventory must be completed within seven days of your contract start date, otherwise it will be assumed that you are responsible for any damages and you may be charged out of your deposit to put them right.
For shared areas
You’ll need to get together with the rest of your flatmates to go through the inventory together, with only one person submitting it.
What’s the deal with deposits?
When you accepted your contract, you paid a deposit of £150. This is held in case you are responsible for any damage or cleaning issues in your accommodation. We want to maintain a high standard for you and future students so if there is a problem, those responsible will be charged out of their deposits to put things right.
How do you identify charges?
When we are made aware of an issue in your accommodation, by you, housekeeping or during an inspection, we identify whether it has been caused by general wear and tear or by wilful or accidental damage.
If it is caused by wear and tear, you won’t be charged. If we think it’s as a result of damage, whether accidental or on purpose, evidence such as a photograph will be taken and we’ll notify you by email with details of the damage and cost. The email we send will be to make enquiries in relation to the charge and no charge is applied at this stage.
When you move out, your room and shared areas will be inspected and compared to the information stated in your inventory. If there are any differences you will be charged.
Example: Chair material bobbling or wearing is classed as wear and tear, whereas stains on the carpet and chairs are classed as damage. Accidents do happen, but please treat your residence like a second home. Please report any issues to maintenance.
Who's charged for what?
PROBLEMS IDENTIFIED IN A BEDROOM
The individual resident will be charged
PROBLEMS IDENTIFIED IN SHARED KITCHENS, BATHROOMS AND LIVING AREAS
The cost will be split between all residents of the flat unless those responsible are identified
PROBLEMS IDENTIFIED IN SHARED HALLWAYS, STAIRWELLS AND LIFTS
The cost will be split between all residents in the block unless those responsible are identified
How will I be charged?
If any potential charges are identified during the course of the year, we will email you with details of the damage and cost and how to access further information through the inventory and charges system.
You will then have the opportunity (normally 7 days) to raise any queries with us or discuss this further before the charge is deemed final.
If the charge is to be made, we will send you a link to make payment to us via the University’s payment portal. You can pay online using a debit/credit card or in person at the Income Office. Your account on the inventory and charges system will then be updated to show that you have paid.
Shared area damage
Once you’ve moved out, we will email you within 28 working days of your contract end date to advise you of any additional charges made and view what deposit refund is to be made to your account. You will then have the opportunity to discuss any charges with us. The cost will be taken from your deposit.
Charges amounting to less than £150
Amount deducted from your deposit and the remaining funds returned to you.
Charges amounting to more than £150
You will be sent a link to make payment via the University’s payment portal.
Following deposit returns, you will have a number of weeks to raise a query with us before the charge is closed or a payment link is sent. If payment is not made within the advised timescale we may raise an invoice to you for the balance owed. If we
discover an error on our part has been made, we will refund you.
How will my deposit be returned to me?
Any remaining balance of your deposit will be refunded into your bank account. To ensure you receive your refund as quickly as possible, you will need to confirm your UK bank account details. There will be a secure facility available via your online University account, MUSE, between May and July 2022 where you’ll be able to provide us with your correct details.
What happens at the inspection?
Your room and shared areas are checked to make sure they are clean and tidy. It is also a chance for us to identify any damage to property, fixtures or fittings.
What is a housekeeping inspection?
Fear not, a Housekeeping inspection is simply an opportunity for us to come and see how you are looking after your accommodation - and check whether you’re maintaining cleaning standards and spotting if there’s any damage. Whilst mid-term inspections are not scheduled at present, the University reserves the right to conduct an inspection if we feel it is necessary, and you will always be given formal notice prior to the inspection happening.
When will my inspection take place?
You’ll be notified a week in advance of your inspection, so you’ll have plenty of time to prepare. You’ll receive an email detailing your inspection date. If you need advice on passing an inspection, speak to your Residence Life Mentors.
If you need advice on passing an inspection please email housekeeping on email@example.com
How to pass a mid-year inspection
- Tidy away any mess
- Mop and vacuum floors
- Wipe down the bathroom tiles, sink and toilet
- Wash the shower curtain in the washing machine and hang it back up to dry
- Clean and tidy all work surfaces
- Take out all rubbish and recycling
- Clean inside and outside of the cooker and microwave
Remember that sharing the cleaning and tidying amongst your flatmates will make things much easier! At the start of your contract, your Residence Life mentor will visit your flat and help you create your flatmate agreement, which will include a cleaning rota.
Failing a mid-year inspection
If your room, en-suite or shared areas aren’t clean and tidy, you’ll have seven days to put things right. If it’s still not up to standard you’ll be charged out of your deposit for cleaners to come in.
What is the end of the year inspection?
An end of year contract inspection takes place once you have vacated your accommodation. It is a chance for us to have a thorough look at the property.
The end of year inspection links to your inventory:
Submitted Inventory: If you completed your inventory we will compare the condition of your accommodation to your original description. If problems are found which weren’t reported in your inventory you may be charged out of your deposit to put them right.
If any issues are highlighted at the end of contract inspection, it will be assumed that you are responsible and you’ll be charged
out of your deposit to put them right.
DON’T IGNORE IT, REPORT IT!
Keep in touch. Don’t wait until an inspection or until you move out. We’re here to help and want to hear from you all year round.
Contact us through ACS helpdesk at The Ridge and The Edge:
0114 222 4488
If something gets broken, it needs to be fixed or replaced. The amount that items cost may be more than you think and the University only charges the cost that is passed to us. Costs include labour, materials, delivery and VAT - which all add up!
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