Intro Weekend 2023

Intro Weekend is when we welcome thousands of students into University accommodation - it's a busy time with lots of things going on. Use our guide below to help you with things that are happening over the weekend and who to contact if you need help.

Customer Service Contacts

Below is the contact information for the Customer Service teams for the different residences - if you need help over Intro Weekend, contact the Customer Service teams first and they will be able to assist. 

Accommodation Phone Email In-person Opening hours
Ranmoor/Endcliffe & City 0114 222 4488 (option 4) acs-customerservices@sheffield.ac.uk

The Edge,

34 Endcliffe Crescent

Sheffield S10 3ED

 24/7 - 365 days
Allen Court 0114 275 5036 allencourt@iqstudentaccommodation.com

10 St Georges Close

Sheffield S3 7HB

 8am - 8pm*
St Vincent's Place 0117 302 7160 Sheffield@unitestudents.com

30 Hollis Croft

Sheffield S1 4BA

 8am - 8pm*

*outside of these hours Security personnel will be available 

What's happening at Intro Weekend

students and member of staff stood in front of a table with pots and pans

Free Shop

Every year at Intro Weekend we hold the Free Shop at Endcliffe where we give away items that have been donated by previous students. These are generally kitchen and homewares. All items have been cleaned and are in good condition. Queues start forming for the Free Shop early, and everything will go, so if you'd like to pick up a few bits make sure you're there early.

Find out about the Free Shop

A photo of a pestle and mortar containing different ingredients

Residence Life Events

Residence Life events and activities start as soon as you arrive, take a look at their dedicated events page to find out what you can get involved in, including settling-in events to help you meet new people.

Check out the events

Photo of a girl in a green t-shirt holding a key which will be given to the student moving into accommodation

Key Collection

Picking up your keys is an exciting part of moving into your accommodation, make sure you know where you're getting your keys from to make it a smooth process.

Where do I pick up my keys?

Maintenance & inventory

Inventory

An inventory is a quick online questionnaire that allows you to record the condition of your accommodation and furniture when you move in. You’ll be able to confirm details on all aspects of your property, such as whether your toaster is working, not working or missing. It will only take 5-10 minutes and our Maintenance Team will respond to any issues the maintenance team deem necessary to repair.

All students will be emailed the inventory to complete after moving in.

Maintenance

If there's something wrong with your accommodation, please report it as a maintenance request as soon as you recognise it, this is the only way maintenance issues can be resolved. Submitting a maintenance request is different depending on where you live:

Allen Court

Please report anything that you think needs to be fixed onto StarRez (maintenance system), including your bedroom, corridor, kitchen or anything you think or can see that needs to be fixed.

If you haven't yet signed onto StarRez, please visit portal.iqstudentaccommodation.com and follow the instructions on the attachment.

Ranmoor/Endcliffe and City

The best way to get maintenance issues resolved is by filling in our maintenance request form linked below:Maintenance Request Form

Telephone: 0114 222 4488 (Option 1)

Email: acs-customerservices@sheffield.ac.uk

In-person: Customer Services at The Edge

St Vincent's Place

Students living in St Vincent's can report maintenance issues through the MyUnite app, you can find out more information about how to submit a maintenance request on the Unite website