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Account recovery
  1. Step 1
    Confirm identity
  2. Step 2
    Select contact method
  3. Step 3
    Enter verification code
  4. Step 4
    Choose password
  5. Step 5

Confirm your student identity

To confirm your identity we need you to provide some of the information we hold about you. You need to enter your date of birth and either your UCard number, username or registration number.

Provide one of these details
Provide your date of birth

If you're having problems finding your UCard number or registration number they are printed on the front of your University UCard.


Having problems logging in with MFA due to changing your device? You can manage your registered MFA devices in the Device Management Portal.