Customer needs

Our Customer Charter

CustomerWe take customer service seriously and are committed to ensuring that you receive an excellent level of service.

We commit to:

  • Providing a prompt and efficient service
  • Actively seeking and responding to your feedback on how we can improve your experience
  • Delivering quality products and services on equitable terms
  • Creating a diverse community that respects everyone and the environment
  • Working with you to keep you safe and secure
  • Actively supporting the local community in which we live and work
  • Providing accurate and up to date information
  • Resolving customer complaints fairly and consistently and within publicised timescales

For information regarding our Compliments and Complaints procedure, go to: www.sheffield.ac.uk/accommodation/policiesandprocedures/complaints

For enquiries relating to WithUS, our commercial services, please go to: http://withus.com/contact-us/ to submit your query.