Jackie joined the University in 1989 as Postgraduate Secretary in the Faculty of Pure Science before moving on to help establish the newly-created Office of Collegiate Studies. Following a merge with another team the role of Office Co-ordinator was added to her remit, including responsibilty for finance. Having trained another member of staff to take over the work of the Office of Collegiate Studies, Jackie took on responsibility for External Examiner appointments and fees in addition to continuing in her role as Office Co-ordinator. Once again, Jackie trained another member of staff in the external examiners area and became Finance Officer for the team, which had now merged with yet another team, becoming much larger than before. After a restructure, Jackie became PA to the Head of Academic and Learning Services and recently added the role of Team Leader of the Department Administration Team which centralises ALS-wide issues such as finance, ALS-wide events and staffing/e-recruitment, which Jackie leads on.