Having problems with Kaltura Capture?
Review this page to try and resolve the issues you are having. If you’re still having problems, please contact: email@example.com
My recording has been stuck processing for hours on My Media
If your recording is showing as ‘Processing’ inside your My Media area, and you have not received a ‘Entry is Ready for Publishing’ email, your upload has probably timed out. Please follow the steps below to retry.
|Cancel and re-upload your Kaltura Capture recording||
If the upload takes more than 12 hours, you should cancel and retry when the internet usage in your household has dropped.
If you are able to access campus, using the Eduroam network (wired or wireless) will likely be a lot faster than a domestic broadband connection.
Unable to start recording message in Kaltura Capture
If you see a ‘Unable to start recording’ or ‘Failed to preview primary device’ error message in Kaltura Capture, you should check if your Display Adaptor driver is up to date. Windows 10 users should follow the steps below.
|Update your Display Adaptor||
More information on updating drivers is available on the Microsoft Website.
‘Failed to stop recording, please try again’ is displayed when attempting to stop the recording on a Mac
Updated security permissions in Mac OSX 10.15 (Catalina) may prevent Kaltura Capture from correctly recording your screen. Follow the steps below to grant the necessary permissions.
|Edit Kaltura Capture security permissions on Mac OSX||
Please check the following settings: