Digital Learning Tools: Supported and Unsupported
The Digital Learning Team and IT Services are able to support learning and teaching tools that the University has purchased or entered into an agreement with the supplier. As part of this process, we work together to consider stability, accessibility, how and where data is secured, and ensure that the tools are appropriate for use.
The digital learning tools listed below are split into three categories:
- Supported tools: Tools where relationship with the vendor allows a level of central support in terms of training, guidance and troubleshooting.
- Unsupported tools: Tools which have passed information security and may be used locally, but do not have central support or guaranteed continued service.
- Recommended against: Tools that are strongly advised against for security reasons or other factors.
If your department requires the use of a tool that is not listed, please contact your IT Services Business Relationship Manager (email@example.com) to submit a request.
Additional information about software available to staff and students is available from IT Services.
Page updated: 5 January 2021
University supported tools
We offer the following services with our supported tools:
- We will actively maintain these tools and negotiate with their providers to make sure that they are up to date, and provide the functionality we need to support our staff and students
- Where appropriate we will create guidance tailored to the needs of our staff and students
- We will support staff with problems or queries using these tools via the Digital Learning and IT Services helpdesks
- We will run a proactive series of training events to support staff in their use
These tools are known to be used across the University but are not supported by the Digital Learning Team or IT Services. Their inclusion below should not be seen as a recommendation. No restricted or highly restricted data should be shared on the platform or with the supplier.
Unsupported tools may have local support in faculties or departments. There are many free tools available and while some can be used we would urge caution as products which start out free often become paid further down the line or impose restrictions on the free version. These tools should not be used for high stakes activities such as assessment.
Miro (except with use case)
Some tools fail to meet the University's standards for accessibility and/or security, and in these cases we specifically recommend against using them. We may be able to work with you to find alternatives.
In extreme cases, if an unsupported tool represents an information security risk, either to the University or to individuals, we may actively block its use at the University - either physically on campus, or by preventing access to it from within the University's domain.
Padlet (does not meet accessibility requirements)