MOLE  - Known issues     

The following issues are deemed current and are reviewed at appropriate intervals throughout the year.
Last reviewed May 2nd 2018

For known issues related to Turnitin, please click here.

For known issues related to New Box view (MOLE assignment tool), please click here.

If you would like to report an issue, or if the workarounds are not working for you then please let us know at TEL@shef.ac.uk

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Left hand navigation menu drag and drop not working

When you try to drag and drop a menu item on the left hand content menu it may not always go into place.

Workaround: Resize the screen so that no there is no grey background showing either side of the MOLE window, or use the accessibility reorder menu items

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Number of courses displayed on your MOLE homepage is restricted to a maximum of 300. 

The number of courses that can be displayed on your MOLE homepage is restricted to 300. This will affect relatively few MOLE users as the vast majority are associated with less courses than this.

If you are affected, you will see a line of text at the bottom of your current course list saying: 

You are currently enrolled in too many courses to view them all here. Click Here

Clicking on the link provided in the above message will allow you to search for any of your unlisted courses. We recommend the following search criteria:

  • Course Name – Starts With – HCS6216 (example)
  • Then simply click on ‘Go’.
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The scroll bar in Grade Centre is missing when using a Mac. 

The horizontal scroll bar doesn’t appear in the MOLE Grade Centre when using a Mac.

To solve this, you should go to System Preferences > General, and change ‘Show Scroll Bars’ to ‘Always’

This works for Safari, Firefox and Chrome.

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Group codes are not generated when creating group sets. 

When groups are created using the group sets tool in MOLE, there is no group code generated. This means you are unable to use the bulk enrolments of group members method.

To make the codes appear you can export the groups (use the groups only option). This will prompt MOLE to make the group codes appear.

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uReports not able to run MOLE queries. 

We are aware of a problem affecting the ability of uReports to run MOLE queries currently.

This is being investigated.

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Web browsers not displaying some content e.g. web links, video. 

Security features in web browsers may prevent you from seeing the content you expect. The most obvious examples in MOLE are web links and embedded video. It is possible to make this blocked content appear:

Internet Explorer

  • If you expect to see web links, video or audio content but it does not appear, check the bottom of the screen. If you see a warning message under a yellow bar it means the browser is blocking some content.
  • Click the button labelled 'Show all content' and your content should appear.

Firefox

  • If you expect to see web links, video or audio content but it does not appear, check the address bar of your browser. If you see a grey shield to the left of the address bar it means the browser is blocking some content.
  • If you click on the grey shield you will see a pop-up menu warning you that this page has insecure content.
  • Click the drop-down arrow
  • Select 'Disable protection' on this page and your content should appear.

Chrome

  • If you expect to see web links, video or audio content but it does not appear, check the address bar of your browser. If you see a grey shield to the right of the address bar it means the browser is blocking some content.
  • If you click on the grey shield you will see a pop-up menu warning you that this page has insecure content.
  • Click the button labelled' Load Anyway' and your content should appear.
  • You may notice that the contents of the address bar changes to indicate you are viewing insecure content.

These settings will apply to all MOLE pages for the duration of your browser session. If you have logged out from MOLE and closed the browser, you will need to repeat the process when you next log in to MOLE

Further Details:

All the major browsers have increased levels of security to help protect users from malicious ‘phishing’ attacks, hidden on web pages. This has created an unfortunate side effect in MOLE, and it occurs when a page is in ‘mixed mode’, i.e. the page has both secure and insecure content.


MOLE is running in a secure environment, which is defined by the' https' at the beginning of the URL. This is good because user data is protected. However, MOLE offers the ability to display content from outside of MOLE within the course pages, typically as a web link. The ‘mixed mode’ problem arises when this external content is sitting on a non-secure server, which is defined by the URL beginning with http, so you end up having this less secure content being displayed within the secure MOLE pages.

This is how ‘phishing’ attacks can happen, so the browser developers have now all introduced an automatic block on this ‘mixed mode’ which increases the protection a user has. This does mean however that genuine, safe, content also gets blocked. A couple of examples in MOLE would be embedded video content or external web pages like the BBC.

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Cannot change the dashboard notification preferences of MOLE Organisations. 

A current bug will not allow you to change how many notifications you receive from a MOLE Organisation and by default you will receive notifications resulting from any changes made in any Organisation you are associated with.

Blackboard are aware of this situation and hope to include a fix with a future software update.

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Content drag and drop not working

There is an issue where content items added which you want to re-arrange by dragging and dropping doesn't work correctly.

This issue looks to be only appearing in the chrome browser, so you can use an alternative browser. You can also use the keyboard-accessible reordering which you will find in the top right hand corner of the page.

Reorder Keyboard

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Adobe Connect Error when clicking on Launch button

When you open an Adobe Connect link, the loading screen features a lauch button. If you click on this then the connect will error.

If you leave the connection to go through without clicking launch, the system will perform as normal.

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Blank pages not available to Guests

If you use blank pages in MOLE and want to make them available to to Guests, you will need to email TEL@Sheffield.ac.uk and request a fix to be applied. This has been raised with Blackboard and they are working on a fix for this, but in the short term they have highlighted a workaround fix for this.

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Reordering questions in a test does not work


When reording questions on the test canvas, when you try to reorder them questions sometimes don't fall into place.

Resize the screen so that no there is no grey background showing either side of the MOLE window, or use the accessibility reorder menu items

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3rd Party Cookie Error appears when trying to view Kaltura Media

Occasionally, Safari users on Mac OSX or iOS receive an error message when accessing Kaltura media. The message states: "It seems your browser is blocking 3rd party session cookies which are required for the Kaltura application. To resolve this issue, please update your settings to allow 3rd party cookies."

Workaround: Use the Chrome or Firefox browsers. Alternatively, follow the steps below to adjust cookie settings in Safari:

Mac OSX

  • Ooen Safari
  • Click on Safari > Preferences > Privacy
  • Under Cookies & Website Data, select 'Always Allow'

iOS

  • Open the Settings App
  • Go to Safari > Block Cookies
  • Select 'Always Allow'

Known Issues (From summer 2017 upgrade)

Issue Workaround
Syllabus always moves to the bottom of the page after re-ordering items, upon refreshing the page Use Content Area 'Move' tool to move the Syllabus to another Content Area.
Then move it back.
Now Drag and Drop and keyboard access can change the position of the Syllabus and it appears to 'stick' as expected.
Adobe Connect errors if you click Launch Do not click Launch, and this will launch automatically
Images not displaying for students when added into Blank Page Add the image into the content collection first, and then add the image to a blank page
File attachments not displaying/downloading when added to a blank page. Add the file into the content collection first, and then add the file to a blank page.
In Retention centre the "at risk" red dot is out of position No current workaround
Quick comments in Grade Centre giving a Popup Error:

The following error: "Only POST methods are accepted for grade changes, Course User id" occurs when you:

  1. Go to Grade Center
  2. Select the context menu of a grade column/ line where a grade has been entered
  3. Select Quick comment
  4. Select Text Editor
  5. Select Submit

The workaround is to either add feedback via the quick comment window and not open the text editor (i.e. add the feedback at step 3) or access the attempt (in the same dropdown as quick comment) and add feedback in the screen that follows.

2 Dividers added when you add one on the course menu Known error. Delete one of the lines. There is no known fix at present.

The above issues are issues that have arisen as a result of upgrade. For ongoing MOLE issues see our Known Issues page.