Help and Support for Counter Staff




 Counter

Counter Staff

As counter staff working on the helpdesks across the University of Sheffield, you may have to work with the new Resource Bookings system.

On these pages you will find all of the essential information you need to know about how to book out equipment, what students and staff can borrow, the time frames in which they can loan equipment or facilities for, how to book out and return equipment and the terms and conditions in place for each service's equipment or facilities.

Support

Staff and students across the university can book out multimedia equipment and facilities and are responsible for that equipment or room whilst they are loaning or occupying it.

The resource bookings system is simple and easy to use, and you will find all of the information and help guides on these pages to help you to use and understand the system, as well as providing you will all of the contact details needed for each service's terms and conditions and time barriers they have in place depending on the resource being loaned.

Counter Staff

Resource Bookings

At the University of Sheffield both staff and students have access to book out and use multimedia equipment to aid their work, extra-curricula activities and studies. Students and staff have access to different resources, which will be listed below, but they are all booked out via the Connect2 resource booking system.

Staff Bookings

Staff at the university have access to the Creative Media equipment and facilities that are situated on level 4 of The Diamond building. The equipment and facilities can be booked out by staff up to 6 weeks in advance and can be used for both work and personal projects during their time working at the university.

Creative Media Equipment:

Creative Media equipment can be booked out up to 6 weeks in advance and can be booked for up to 4 days. Staff have access to book up to 5 items of Creative Media equipment but only one of those pieces of equipment can be a camera within a single booking.

Please note: if the equipment is booked out in someones name they are the ones who are responsible for the equipment to be returned in the same condition it was loaned out in. If any loss or damage occurs during the booking the individual who has booked the equipment is the one who will be held accountable for any repair or replacement costs.

Creative Media Facilities:

The facilities that are situated on level 4 of The Diamond are bookable by staff and students up to 6 weeks in advance for up to 4 hours at a time. The TV studio requires an induction by one of the Creative Media team to ensure you are aware of how the equipment works so you can gain the most out of your time in the studio. The Creative Media facilities include the TV studio, podcasting studio, high spec PC labs & media booths.

Student Bookings

Creative Media Facilities

The facilities that are situated on level 4 of The Diamond are bookable by staff and students up to 6 weeks in advance for up to 4 hours at a time. The TV studio requires an induction by one of the Creative Media team to ensure you are aware of how the equipment works so you can gain the most out of your time in the studio. The Creative Media facilities include the TV studio, podcasting studio, high spec PC labs & media booths.

Creative Media Equipment

Creative Media equipment can be booked out up to 6 weeks in advance and can be booked for up to 4 days. Students have access to book up to 5 items of Creative Media equipment but only one of those pieces of equipment can be a camera within a single booking.

Laptops

Laptops are available to students to book out in The Diamond, The Information Commons, Western Bank Library and the Royal Hallamshire Hospital Library. The laptops in the Royal Hallamshire Hospital Library and in Western Bank Library are bookable on Connect2 up to 2 days in advance and need to be collected at the library counter and returned before the end of the working day, however, the laptops that are bookable in The Information Commons and The Diamond are bookable via the self-service cabinets and can be booked for up to 24 hours at a time.

Group Rooms and Spaces

The group rooms and spaces we have available at the University of Sheffield are located across the university campus and can be booked up to 2 days in advance and can be booked for up to 4 hours at a time.

Please note: if you have booked a group room or space and do not show up within 20 minutes after the start of the booking the group room or space can be allocated to another student or group of students. This is so the group rooms are used for their purpose by students across campus, so please ensure the customer is aware of this prior to booking.

Help and Support

Here you will find a range of help guides created by the resource bookings system support team. If you need any further help and support with the system or would like to request any help guides to be created please contact helpdesk@sheffield.ac.uk and let us know and we will be happy to help you.

FAQs

Counter Staff FAQs

Below you will find the most frequently asked questions we get as a team from staff members throughout the university. If the answer to your query is not in the list below please email helpdesk@sheffield.ac.uk and we will be happy to help.

What is Connect2?

Connect2 is the resource bookings solution adopted by the University of Sheffield for staff and students. This system allows staff and students to book out a range of multimedia equipment and learning resources to aid their learning journey and work.

How long can students loan equipment for?

Depending on what equipment the student is booking out depends on how long they can loan it for.

Creative Media Equipment

Creative Media equipment can be loaned for up to 4 days with up to 5 items per booking, only one of these items can be a camera in a single booking.

Creative Media Facilities

The Creative Media booths, Podcasting studio and TV studio can be booked for up to 4 hours within a single booking.

Laptops

Laptops that are loaned from the self service cabinets in the Information Commons and in The Diamond they can be loaned for 24 hours at a time. The laptops which are loaned out by counter staff in Western Bank Library and Royal Hallamshire Hospital Library can be loaned until the end of that working day which would be 5pm. This is due to the fact they need to be given back to a staff member for them to be checked back in.

Group Study Spaces

The group study spaces can be booked for up to 4 hours at a time within one day.

How long can staff loan equipment for?

Staff member at the university are only able to borrow the Creative Media equipment and facilities. They have the same time constraints on the booking as shown above for the student bookings.

What can students borrow?

Creative Media Equipment

Students have access to booking out Creative Media equipment which includes cameras, camera accessories, lighting equipment and audio recorders. They can borrow up to 5 items in one booking but they may only borrow one camera at any one time. They can book Creative Media equipment up to 6 weeks in advance.

Creative Media Facilities

Students have access to booking out the Creative Media facilities which are based on the 4th floor of The Diamond building. These facilities include the high spec PCs in the PC labs, media booths, podcasting studio and the TV studio as well. These can be booked up to 6 weeks in advance and can be booked for up to 4 hours at a time.

Laptops

Students have access to loan laptops in Western Bank Library, The Information Commons, The Royal Hallamshire Hospital Library and The Diamond.

If the students are loaning a laptop from The Diamond or The Information Commons they are able to book out and loan the laptops for up to 24 hours as they are from self service cabinets within the buildings.

If they are loaning a laptop from the Royal Hallamshire Hospital Library or Western Bank Library they borrow the laptops from the help desks situated in those buildings and must return the laptop by the end of the working day to the counter staff in the buildings.

Group Study Spaces

The group study spaces students have access to are situated in the Information Commons and The Diamond. They can be booked up to 6 weeks in advance and can be booked out for up to 4 hours at a time.

What can staff borrow?

Creative Media Equipment

Staff members are able to loan out Creative Media equipment with the same booking parameters as the students who can book it. They are able to book up to 5 pieces of Creative Media equipment within one bookings and are only allowed one camera as part of those 5 items. They can book equipment up to 6 weeks in advance and can book the equipment for up to 4 days.

Creative Media Facilities

Staff members are able to book out the Creative Media facilities that are available which include the media booths, TV studio, podcasting studio and the high spec PCs in the PC labs. These can be booked up to 6 weeks in advance and can be booked for up to 4 hours in a single booking.

What are the terms and conditions of the bookings?

Each resource that can be booked out by staff and students at the university have different terms and conditions in place that staff and students, as well as counter staff, need to be aware of to ensure all equipment or facilities are used correctly and the individuals borrowing equipment are aware of their responsibilities when booking out equipment.

Please familiarize yourself with the terms and conditions that are shown below, please contact helpdesk@sheffield.ac.uk if you need any further help and support with these.

Creative Media Equipment

Terms and Conditions for Equipment Bookings

Creative Media Facilities

Terms and Conditions

Group Study Spaces

Group Rooms Terms

How do we edit bookings?

As counter staff you may have to edit a student or staff members booking for them, below you will find a help guide on how to edit the booking for them and ensure it is processed back into the resource booking system.

How to edit bookings

How do I delete bookings?

How to delete bookings

How do we check out and check in items?

Checking items in and out

Terms and Conditions

Each resource that can be booked out by staff and students at the university have different terms and conditions in place that staff and students, as well as counter staff, need to be aware of to ensure all equipment or facilities are used correctly and the individuals borrowing equipment are aware of their responsibilities when booking out equipment.

Please familiarize yourself with the terms and conditions that are shown below, please contact helpdesk@sheffield.ac.uk if you need any further help and support with these.

Creative Media Equipment

Terms and Conditions for Equipment Bookings

Creative Media Facilities

Terms and Conditions

Group Study Spaces

Group Rooms Terms