CiCS self service

You can find answers to common questions and issues by using the CiCS Knowledgebase in our online support tool, available in MUSE:

Click My services.
Click View all services
Go to 'C' and click CiCS Helpdesk (Self Servce).

You can quickly find out if CiCS are aware of any issues affecting IT services by going to the Status Page.

Features:

CiCS Knowledgebase

This is available 24 hours a day, 365 days a year and can provide instant answers to many of the common questions that the CiCS Helpdesk receives. There are over 700 articles in the Knowledgebase which are regularly reviewed and updated.

CiCS Helpdesk Self Service

  • If your enquiry has not been answered by the Knowledgebase you can log a call with the Helpdesk online using Self Service. You can submit an enquiry 24/7 and we will endeavour to respond to you by email within the hour during working hours.
  • The service also allows you to review your existing queries, make changes such as updates and add file attachments, or review the answers to previously answered calls.
  • You can also request immediate Remote Assistance from CiCS support analysts.