The University of Sheffield
Corporate Information and Computing Services

 CiCS Service Status

The table below shows planned, potential and actual service failures and maintenance. Please note that this table is updated only in office hours (8am-6pm Monday to Friday). You can now follow us on Twitter.

Problem happening now At risk or scheduled maintenance Everything working now
Problem is happening now At risk period or scheduled maintenance Everything working now
Status Date / Time Service Affected Incident details
Start End
At risk or scheduled maintenance Sat 13th May
12:34
Unknown 13th May 2017 - Ransomware Last updated 12:00 - 22 May 2017

At present there have been no incidences of the ransomware attack at the University of Sheffield.

This attack can affect individuals as well as the University resulting in computers becoming unusable and data being lost.

You should immediately power off any computer you suspect has been been affected by this attack and contact the CiCS Helpdesk on 0114 222 1111.

To keep the University and yourself protected please follow the advice here
At risk or scheduled maintenance Tue 2nd May
08:26
Unknown Yarncliffe Wireless Maintenance Contractors will be working in Yarncliffe area to upgrade the wireless access points. Blocks A and B have been completed however work is ongoing in other areas. As a result wireless network connectivity will be at risk in these other locations while the work is carried out.
Everything working now Wed 24th May
08:05
Wed 24th May
08:08
Dainton network outage Connectivity to sockets prefixed "A" in the Dainton building has been restored.
Everything working now Mon 22nd May
09:13
Mon 22nd May
11:06
Bioincubator Network Issues Network services have been restored.
Everything working now Mon 22nd May
09:00
Mon 22nd May
11:09
Regents Court Network The network issues have subsided and normal connectivity has now resumed.
Everything working now Mon 22nd May
07:43
Mon 22nd May
11:03
Med School Network services have now been restored.

Everything working now Mon 22nd May
07:47
Tue 23rd May
08:19
Student Scan to email Scanning services have been restored.
Everything working now Sat 20th May
09:00
Mon 22nd May
08:20
Network Maintenance - Bio Incubator This maintenance work has completed successfully.

Due to network maintenance data services will be at risk for the duration of the maintenance period. Schedule of work is as follows:

Saturday 20/05/17 - between 09:00 & 17:00 wired/wireless data and IP telephony will be unavailable from outlets beginning with *B/*

Sunday 21/05/17 - between 09:00 & 17:00 wired/wireless data and IP telephony will be unavailable from outlets beginning with *A/*
Everything working now Wed 3rd May
11:25
Tue 23rd May
10:33
CIS copy & paste Accessing CIS should now be working on all versions of Java, and will allow all to copy & paste.

This information was retrieved on Thursday 25th May 2017 at 02:13.

For any general comments about our service, please use the feedback form on the left. If you are currently experiencing problems, please contact the CiCS Helpdesk on 21111.

Alternatively, to use the CiCS Helpdesk Self Service, log in to MUSE and under MyServices you will find the CiCS Helpdesk (Self Service) channel.

See also: Library eResources service indicators