The University of Sheffield
Corporate Information and Computing Services

 CiCS Service Status

The table below shows planned, potential and actual service failures and maintenance. Please note that this table is updated only in office hours (8am-6pm Monday to Friday). You can now follow us on Twitter.

Problem happening now At risk or scheduled maintenance Everything working now
Problem is happening now At risk period or scheduled maintenance Everything working now
Status Date / Time Service Affected Incident details
Start End
Problem happening now Tue 21st November
10:27
Unknown Self Authentication CICS are investigating issues with the self authentication page which is failing to process requests and timing out. The work around until this is fixed is for students email helpdesk@sheffield.ac.uk
Problem happening now Thu 16th November
08:33
Unknown Children's Hospital Data Services Updated 20th November.
Data services are currently unavailable to outlets in the Children's Hospital building. Outlets labelled "A" are not affected.

NHS IT contractors are currently on site carry out repairs.
At risk or scheduled maintenance Tue 21st November
14:15
Unknown University Desktop Earlier issues have now abated, but the service should be considered at risk.
Everything working now Fri 17th November
23:00
Mon 20th November
07:18
MOLE maintenance Mole is now available after earlier maintenance.
Everything working now Wed 15th November
07:00
Mon 20th November
09:26
Wireless Network This issue is now resolved.
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The upgrade of the core wireless infrastructure has completed successfully.

There are a small number of single access points which are showing as down on monitoring systems. This may mean some isolated areas have poor coverage while we investigate.
Everything working now Fri 3rd November
15:30
Mon 20th November
10:22
myPrint The myPrint service is now fully operational for all customers.

This information was retrieved on Wednesday 22nd November 2017 at 14:59.

For any general comments about our service, please use the feedback form on the left. If you are currently experiencing problems, please contact the CiCS Helpdesk on 21111.

Alternatively, to use the CiCS Helpdesk Self Service, log in to MUSE and under MyServices you will find the CiCS Helpdesk (Self Service) channel.

See also: Library eResources service indicators