CiCS Service Status Page

 Current issues affecting services

Status Since Service Affected Details
Fri, 15th February
16:14
Turnitin issuesTurnitin is currently experiencing issues with the service.
They are investigating.
Mon, 4th February
14:59
MSP printing to MXC312Updated 11th February
There is currently an issue when printing to the A4 MSP MXC312.
You may get a 'Cannot connect to accounting server' error.
Pressing 'Refresh' on screen should re-establish the connection though you may have to re-send the jobs.
Sharp are investigating.

 Scheduled maintenance / Services at risk

Status Start End Service Affected Details
Mon 18th February
08:00
Mon 18th February
17:00
Messenger+ Voicemail UpgradeAudix voicemail will be replaced the new system, Messenger+. All landline phones that currently send calls to Audix will automatically start sending calls to the new Messenger+ account from the go live dates outlined below. Voicemail users will need to complete a short setup process including choosing a new PIN and recording a personal greeting. Messages on Audix will not be moved across to Messenger+ accounts.

Extension numbers affected: 20000 - 23999

To access Messenger+ dial 20022 (internal),  0114 222 0022 (external). The system will guide you through the process. Full instructions are available in the user guide at: www.sheffield.ac.uk/cics/phones/voicemail

Messages on Audix will not be moved across to Messenger+ accounts.

Due to increased use on the go live dates, you may get a busy tone for a short period. If this is the case please wait a few minutes and redial.
Tue 19th February
07:00
Tue 19th February
08:30
MSP Staff Printing - MaintenanceDue to planned maintenance, My Sustainable Print (MSP) will be unavailable for the duration, until the work is completed.
Wed 20th February
04:00
Wed 20th February
04:15
Windows Server UpdatesDue to Windows server updates the following services will be unavailable for a short period:

Student pre-pay printing and copying
MyR&R
My Sustainable Print
Interim LMS
myTimetable
uReports
myPrint
Wed 20th February
03:00
Wed 20th February
05:00 
Network MaintenanceDue to maintenance wired, wireless and telephony services will be at risk for the duration of the maintenance period. Affected areas:

Elmfield
Mushroom lance
The Arthur Willis Environment Centre
Human Communication Sciences
Crookesmoor

 Recently resolved issues

Status Since Service Affected Details
No current resolved issues

Please note this table is only updated in office hours (8am - 5pm Monday to Friday)

See also Library eResources service indicators