The University of Sheffield
Corporate Information and Computing Services

 CiCS Service Status

The table below shows planned, potential and actual service failures and maintenance. Please note that this table is updated only in office hours (8am-6pm Monday to Friday). You can now follow us on Twitter.

Problem happening now At risk or scheduled maintenance Everything working now
Problem is happening now At risk period or scheduled maintenance Everything working now
Status Date / Time Service Affected Incident details
Start End
Problem happening now Fri 16th March
Unknown Word on Managed Desktop service An issue has been discovered that when a user double clicks to open a Word document on the Managed Desktop service it causes the program to crash.

As a work around users can start Word from the start menu and then open the document from within Word.

The issue is being investigated.
At risk or scheduled maintenance Wed 21st March
Wed 21st March
Windows server updates Due to Windows server updates the following services will be unavailable for a short period:

Student pre-pay printing and copying
My Sustainable Print
CiCS Helpdesk Self Service
Interim LMS
At risk or scheduled maintenance Sat 17th March
Sat 17th March
Turnitin Maintenance Turnitin will be unavailable due to scheduled maintenance. This will mean both student submission and grading will not be available at that time.
At risk or scheduled maintenance Fri 16th March
Sun 18th March
uBase and SAP Portal maintenance Due to annual maintenance, all SAP systems will be unusable for the weekend, ubase, mypurchase and myjob/myteam

This information was retrieved on Sunday 18th March 2018 at 19:10.

For any general comments about our service, please use the feedback form on the left. If you are currently experiencing problems, please contact the CiCS Helpdesk on 21111.

Alternatively, to use the CiCS Helpdesk Self Service, log in to MUSE and under MyServices you will find the CiCS Helpdesk (Self Service) channel.

See also: Library eResources service indicators