The University of Sheffield
Corporate Information and Computing Services

 CiCS Service Status

The table below shows planned, potential and actual service failures and maintenance. Please note that this table is updated only in office hours (8am-6pm Monday to Friday). You can now follow us on Twitter.

Problem happening now At risk or scheduled maintenance Everything working now
Problem is happening now At risk period or scheduled maintenance Everything working now
Status Date / Time Service Affected Incident details
Start End
Problem happening now Thu 17th August
13:22
Unknown Online Room Booking System Updated 18/9/17
Please be aware that there is an intermittent fault with the CMIS Go Next system, that affects some users.

If you cannot book please contact roombookings@sheffield.ac.uk who will book manually.
At risk or scheduled maintenance Thu 28th September
07:00
Thu 28th September
07:45
Cathedral Court & Regent Court All Voice and Data services will be unavailable due to planned network maintenance.
At risk or scheduled maintenance Thu 21st September
08:30
Thu 21st September
09:30
RHH Site Network Network connectivity, both wired and wireless, will be disrupted at the Royal Hallamshire Hospital site, including the Medical School, due to localised power testing.

Network services to the Jessop Wing will be at risk for the duration of the testing as they are dependant on a feed from the RHH.
Everything working now Wed 20th September
04:00
Wed 20th September
11:00
Prepay printing, Photocopying, Helpdesk Self Service, My Sustainable Print, myTimetable, uReports and LMS This maintenance period has passed
---------------------------------------------

The servers that run the pre-pay printing & photocopying service, SupportWorks, My Sustainable Print, myTimetable, uReports and LMS will be having important updates applied to them. For a period of about 5 minutes during this time users may not be able to:

1) Use the photocopiers.
2) Release print jobs.
3) Check their accounts on the web pages.
4) Book courses online.
5) Use the Helpdesk Self Service Facility.

Print jobs which are submitted during this period will be available for release once the service has resumed.

The server that runs the mypc pc reservation software will be having important updates applied. For a short period of a few minutes users will not be able to logon to a workstation they have reserved or make a new reservation.
Everything working now Mon 18th September
21:00
Tue 19th September
09:30
Staff (MSP) and Student Printing (PCMS) This maintenance work has been completed and service restored.
----------------------------------------------------------------------------------

Due to a planned licence upgrade, each of the Staff and Student Printing Services will be unavailable for 1-2 minutes during the upgrade period.

Those who try to print during an outage will receive a message ' cannot connect to the accounting server', however print jobs will not be lost, and we would advise to try again later.

This information was retrieved on Thursday 21st September 2017 at 07:48.

For any general comments about our service, please use the feedback form on the left. If you are currently experiencing problems, please contact the CiCS Helpdesk on 21111.

Alternatively, to use the CiCS Helpdesk Self Service, log in to MUSE and under MyServices you will find the CiCS Helpdesk (Self Service) channel.

See also: Library eResources service indicators