PROFESSIONAL SERVICES DIRECTORS
Director of Accommodation and Commercial Services and UNICUS
Accommodation and Commercial Services
Caryn joined the University in 2011 bringing with her 20 years' experience gained in both the private and public sector, within the UK and South Africa.
As Director of Accommodation and Commercial Services, Caryn is responsible for the teams who provide a range of services and facilities to staff, students and visitors across the University, including student accommodation, catering and delivered hospitality, conferences and event management.
In addition, Caryn is a Director of UNICUS, a wholly owned subsidiary company of the University. UNICUS was set up in 2012 to develop a commercial proposition to enhance the offer to the University. UNICUS operates a boutique hotel, a village store for the community, a high end restaurant, a number of retail outlets and a staffing agency.
Director of HR and Corporate Communications
Human Resources and Corporate Communications
Tracy joined the University in 2011 and was appointed HR and Corporate Communications Director in 2016. She is responsible for the operational leadership of the HR function and leads the Corporate Communication department which covers all Media & PR, Digital/Social, Marketing and Internal Communications.
Tracy works closely with the senior leadership team to drive reputation and engagement in a global market.
Tracy is a Fellow of the Chartered Institute of Personnel & Development (CIPD).
Director of IT
Corporate Information and Computing Services
Bella joined the University of Sheffield as the Director of Information Technology in 2019.
She has 19 years' experience working in IT in the public and private education sector. Most recently she was Chief Information Officer at the Sheffield College and held a number of roles developing and delivering online education and assessment services for Ufi/learndirect ranging from product and system testing, project and programme management to finally leading the strategic change function.
Bella leads the CiCS IT function who deliver IT and business services designed to support learning, teaching, research and corporate services at the University of Sheffield. This year, she will be developing a new IT strategy with her team and colleagues across the University that will ensure the department continues to deliver high quality, future proofed technology services to the whole University.
Bella is a member of the board of trustees of the Association for Learning Technology and has a BA in History and an MBA, both from the University of Sheffield.
Director for Honorary Graduates and Events
Miles joined the University in 2002 to set up the Development and Alumni Relations Office. He has undertaken several roles at Sheffield to advance its work in alumni relations, philanthropy and events.
In January 2020, he was appointed Director for Honorary Graduates and Events leading the team which delivers major corporate events, graduation ceremonies, high profile public lectures and VIP visits (such as HM The Queen’s visit in 2010).
Miles leads and co-ordinates the Honorary Degree process and is one of the University's Public Orators for honorary graduates. He has a keen interest in the University's history, traditions and heritage.
Prior to Sheffield, Miles spent nine years at the University of Bristol working in their Development and Alumni Relations Offices. Miles was educated at the University of Durham where he took a bachelor's degree in history and a masters degree in mediaeval history, specialising on the crusades.
Miles is married with two children. He was a governor of the Sheffield High School for six years and is also a trustee of the Sheffield Botanical Gardens.
Director of Infrastructure
Estates and Facilities Management (EFM)
Keith became Director of Infrastructure in January 2019. Prior to that Keith was Director of Estates and Facilities Management (EFM).
He started his career with the NHS as a management trainee. Keith has held a number of senior positions, including Director of Facilities at Leeds Teaching Hospitals NHS Trust and latterly at the University of York where he worked as Director of Facilities Management.
EFM is responsible for estates management and maintenance, facilities management, Sport Sheffield, Safety Services, Portering, Cleaning, Transport and Logistics, energy and environment. Keith is passionate about delivering services of the highest quality and best value. Central to this is the need to support our students and ensure that they become our ambassadors for the future.
Keith holds a first degree, is a member of the Chartered Institute of Purchasing and Supply, has an MBA from Warwick University and is a Member of the British Institute of Facilities Management.
Director of Global Engagement
Malcolm became the interim Director of Global Engagement in April 2017. His role is to drive the University's Internationalisation Strategy and to closely support the President and Vice-Chancellor, and members of the University Executive Board in their international activities. The Global Engagement team delivers internationalisation through overseas student recruitment, student exchanges and summer schools, staff mobility schemes, identifying research opportunities, and developing international partnerships.
Prior to this Malcolm was Faculty Director of Operations for the Faculty of Engineering, during which time the faculty doubled student numbers and research income. Malcolm was part of the team that designed and delivered the Diamond building. Malcolm joined the University as an employee in 2003 as manager of the Polymer Centre, and as part of this was co-founder and Managing Director of FaraPack Polymers Ltd.
Malcolm is a University of Sheffield alumnus, with a PhD in engineering materials (1993) and also has a physics degree (Warwick, 1989). The first half of his career was spent in the steel industry working across the UK and Europe for British Steel/Corus (now Tata Steel) in a variety of technical posts culminating in being the Research and Development Programme Manager for a £9 million annual research and development programme. During this time he completed both an MSc(Eng) in Ferrous Metallurgy (Leeds, 1994) and an MBA (Warwick, 2003).
Director of Planning and Insight
Planning and Insight
Rhiannon joined the University in 2004 as a Departmental Manager and moved to the (then) Corporate Planning Office in 2008. Prior to this she worked in information management for a range of public and private sector organisations.
Planning and Insight is responsible for enabling strategic decision making and objective setting by providing analysis, insight and support for the integrated planning round. The team is responsible for reporting to HEFCE and HESA and provide a range of management information, including benchmarked competitor analysis.
Rhiannon is a member of the Organising Committee for the 2018 Higher Education Strategic Planners Association (HESPA) conference. She is in the final stages of a PhD in higher education policy looking at the Dearing Inquiry (1996–1997).
Director of Partnerships and Regional Engagement
Partnerships and Regional Engagement
Sarah joined the University in 2006 and was appointed Partnerships and Regional Engagement in June 2017.
Sarah's team supports the academic delivery of partnerships, regional engagement and Vice-Chancellor-led collaborations where institutional coordination is required. The team also leads on activities to improve the vibrancy and cultural life of the city, the implementation of the University's Impact, Innovation and Knowledge Exchange (IIKE) strategy, provides support for academics to engage the public with research, and helps run the University’s business innovation centres.
Previously Sarah held various roles at the University within Research & Innovation Services and the Faculty of Science. Before that, her role involved building public and private relationships for Business in the Community.
Sarah is an alumnus of the University, with a PhD in civil and structural engineering.
Director of Research Services
Deborah joined the University in 2005, having enjoyed a varied career in the private sector, including periods in travel, legal services and manufacturing.
She is responsible for teams offering research support services to postgraduate research students, researchers and other members of the Professional Services. Research Services supports researchers to develop their careers, to win grant funding and publish high quality outputs, to supervise research degrees, to translate their research into impact beyond the academy and to commercialise intellectual property.
Deborah works closely with the Vice-President for Research and Innovation and with his deputies, contributing to the development and of research strategy and implementation of its operational delivery. She also works closely with academic leaders in the faculties on a range of postgraduate researcher and research developments.
As University Secretary, Tony works to ensure the highest standards of governance in liaison with the Chair of Council, President and Vice-Chancellor, University Executive Board members and Professional Services Directors.
He provides strategic, independent advice and support to Council and Senate including on their powers and procedures. He also provides advice to the Council and the Senate on their schemes of delegation and related governance structures including their respective committees.
In addition, Tony attends and works closely with the University Executive Board as Secretary to the Council and to the Senate and is responsible for the administration of the corporate governance of Council, Senate and their respective committees.
He is accountable to the Council through the Chair of Council and reports to the President and Vice-Chancellor.
Tony coordinates legal services, information governance, the risk and ethical frameworks and provides higher education policy advice. He coordinates institutional responses to sector consultations, leads on external liaison with, and representation to, external sector bodies. On behalf of Council, he manages communication to and from the Office for Students, as the principal regulator, ensuring compliance with the public interest governance principles, ongoing registration conditions and advising on reportable issues.
Prior to this Tony was Director of Human Resources at Portsmouth Hospitals NHS Trust and then with the University of Southampton. He was Director of Strategy and Planning with the University of Southampton and then Sheffield. He has a PhD from Southampton in higher education management and policy.
Chief Executive, Students' Union
Sheffield Students' Union
Jaki joined Sheffield Students' Union in 2014 having worked in Chief Executive roles for over 25 years, mostly in Higher Education Students’ Unions in various midlands Universities and most recently for 5 years at Southampton Students’ Union. She was also General Manager at mac; one of the Midlands’ leading arts centres.
As Chief Executive of the Students’ Union Jaki reports to the Trustee Board and works with colleagues to support the aspirations of our student members for their organisation. She loves the possibilities and variety of working in Students’ Unions and is especially proud to now work at the UK’s top Students’ Unions regularly placed first for student satisfaction by our students.
Jaki is something of a volunteer and networking junky, having been a trustee and chair of a number of arts organisations, active within her own professional network and now an external trustee on the Girlguiding UK Board.
Director of Library Services and University Librarian
The University Library
Anne joined the University of Sheffield as the Director of Library Services and University Librarian in 2015. She moved from Australia to take up the role, where she held the post of University Librarian and Executive Director Academic Support at Deakin University. In both posts she has set the strategic vision for the library, most recently leading the development of the University of Sheffield library's new Strategic Plan, Our Library. Our Information Future.
Anne provides high-level advice to the Provost and Deputy Vice-Chancellor and the University's Executive Board in relation to library and information services and wider information policy and scholarly communication matters. The University Librarian is a member of Senate and Anne also sits on the Senate Budget Committee.
Internationally, Anne is a board member of the International Association of University Libraries; and an invited member to the International Federation of Library Associations (IFLA) Standing Committee for Library Buildings and Equipment. Nationally, Anne chairs the UUK Open Access Repositories Working Group (2017), and makes a professional contribution to higher education policy and initiatives through Research Libraries UK (RLUK) and SCONUL. Anne also sits on high-level project boards for JISC and international library and information management service providers.
Faculty Director of Operations for Arts and Humanities
Faculty of Arts and Humanities
Nicola joined the University in 2016, with over 25 years' management experience across a range of public and private sector organisations, including over seven years in higher education.
As Director of Operations for Arts and Humanities, Nicola works closely with the Faculty Vice-President to develop and deliver faculty strategy, and leads the professional staff in supporting its delivery. She is also an active member of a number of faculty and University committees, including the Faculty Executive Board and Senate.
Nicola is a member of the Chartered Management Institute and has an MBA from Sheffield Hallam University. She is also a parent governor at All Saints Catholic High School.
Faculty Director of Operations for Engineering
Faculty of Engineering
Fran joined the University in March 2018, following over 20 years of experience in a variety of project and operational management roles, in both the private and public sector. This included 8 years at the University of Nottingham, where Fran established the Executive Project Management Office, with responsibility for the strategic change portfolio, on behalf of the University Executive Board. Directly prior to joining Sheffield Fran worked in the private sector, most recently at the TDX Group, where she held the role of International Head of Client Delivery. A diverse role which brought the opportunity to work with colleagues in the UK, Spain, Canada and Australia.
As Director of Operations Fran has a broad and varied remit, working closely with the Faculty Vice- President to develop and deliver faculty strategy, and in tandem partnering with the broader management and professional service teams, to ensure smooth and effective operational delivery for Engineering.
Fran is a graduate of Social Sciences (1994), attended Loughborough University to gain her PG Dip Leadership and Management (Higher Education) and is professionally qualified in project, programme and change management.
Married with 3 children (one a student at the University of Sheffield), Fran is a keen runner and musician when time permits.
Director of Student Support Services
Student Support Services
Susan joined the University in 2008 from the University of Strathclyde following a 15-year career in higher education, including senior management roles in the Faculties of Engineering and Arts and Social Sciences and a stint supporting the University Executive Board.
Susan chairs the Faculty Excellence Through Inclusion Committee and is a Trustee with the Sheffield Womens Counselling and Therapy Service.
Susan studied French and German to Masters level at the University of Aberdeen and later obtained an MBA from the University of Strathclyde.
Director of Academic Programmes and Student Engagement
Academic Programmes and Student Engagement
Michelle joined the University in 2014, prior to which she spent five years as Head of Professional Services at Sheffield Hallam University. Michelle has extensive experience of working in the higher education sector having held a variety of roles covering the areas of academic administration, examinations, registry services, student services, planning and knowledge transfer.
Michelle holds a BSc in Chemistry and Chemical Technology and an MBA, both from Bradford University.
Faculty Director of Operations for Social Science
Faculty of Social Science
Karen started work as the Faculty Director of Operations in Social Sciences in March 2018, bringing with her a wealth of experience from the public, private and third sectors. Latterly she was Director of Operations for the College of Social Sciences at the University of Exeter.
Her role is to support the Faculty Vice-President in the leadership and management of Social Sciences, helping ensure its ongoing success through effective business coordination and working in partnership with colleagues across the institution
Karen has a first degree in Politics from Hull, and MBA from the Open University. She is a part qualified accountant with a CIMA Advanced Diploma in Management Accountancy.
Faculty Director of Operations for Medicine, Dentistry and Health
Faculty of Medicine, Dentistry and Health
Michelle is responsible for the leadership, management, development and delivery of professional services across the Faculty. She works to provide the technical and operational infrastructure required to support the academic business of the Faculty and its departments. She is an active member of the Faculty Executive Board and chairs the Faculty Managers Group, as well as representing the Faculty on University committees.
Before joining the University Michelle worked across local and central government supporting change and transformation initiatives. She has worked with a wide range of organisations both in the UK and in New Zealand, most recently as Head of Transformation for Kirklees Council.
Director of English Language Teaching Centre
English Language Teaching Centre
Richard joined the English Language Teaching Centre (ELTC) in February 1995 and became Director of ELTC in September 2007. Since 2016 he has also had management responsibility for the Modern Language Teaching Centre (MLTC).
Many hundreds of international students start their University journey at the ELTC and many more are supported there during their studies. The MLTC is a major language provider for University degree courses and contributes greatly to the University’s ‘Languages for All’ initiative, available to students, staff and the public.
Richard is currently Chair of the Extra Faculty Learning & Teaching Committee and is serving his second term on Senate. He is a trustee and board member of English UK, the national association of British Council accredited language providers.
Richard gained a BEd in Northampton and spent a sabbatical year as president of the Students Union there. He taught English in Italy and Japan before taking an MA and teaching at the University of Newcastle. He is also a part-time doctoral student in our School of Education.
Director of Health and Safety