Faculty of Arts and Humanities - Arts IT and Arts Digital Learning Teams

Welcome to the Faculty's IT and Digital Learning teams: supporting academic departments within Arts and Humanities.

All of your IT and digital learning support needs will be met by a central Faculty IT and digital learning support team with back up support from CiCS and the APSE Digital Learning team.

Contact Details

If you require advice or support for IT (software, hardware and technical) then your initial contact should be:

Email: Arts-IT@sheffield.ac.uk
Phone: 29700

If you require advice or support for digital learning (Blackboard, Turnitin, Encore, Kaltura, G-Suite and other learning tools) then your initial contact should be:

Email: artsdigitallearning@sheffield.ac.uk
Phone: 26328

Our phone line will be covered by members of the team where ever possible. If we are not available to take your call you will have the option of being diverted to CiCS who will be able to assign jobs to us in the helpdesk system.

There are certain queries that you can continue to direct straight to the CiCS helpdesk such as MSP printer faults:

Email: helpdesk@sheffield.ac.uk
Phone: 21111


Our IT Support Team

Name

Role

Email

Telephone

Abbie McGregor Faculty IT Manager a.mcgregor@sheffield.ac.uk 0114 22 21177 
Fergus Conolly IT Support Team Leader f.conolly@sheffield.ac.uk 0114 22 26325
Eshan Rashid Technical Support Officer m.rashid@sheffield.ac.uk 0114 22 26326
Ian Staves Technical Support Officer i.staves@sheffield.ac.uk 0114 22 26327
Conor Bradley Technical Support Officer c.bradley@sheffield.ac.uk 0114 22 26329

 

Our Digital Learning Support Team

Name

Role

Email

Telephone

James Pearson Learning Technologist james.pearson@sheffield.ac.uk 0114 22 26328

 


Location

We are located in Several Buildings across campus and also offer specialist support for Music and the Theatre Workshop.

IT Support

Techical Team

Arts IT Technical Office,
The University of Sheffield,
Jessop West (room G.12)
1 Upper Hanover Street,
Sheffield,
S3 7RA

Digital Learning Support

Learning Technologist

Arts Digital Learning,
The University of Sheffield,
Humanities Research Institute (room C.01),
34 Gell Street,
Sheffield,
S3 7QY

Music Support

Nick Walsh

Department of Music,
The University of Sheffield,
Jessop Building,
34 Leavygreave Road,
Sheffield,
S3 7RD

Theatre Workshop

Rob Hemus and Ellie Pickersgill

The Theatre Workshop,
The University of Sheffield,
4a Shearwood Road,
Sheffield,
S10 2TD

 

We will be working closely with the CiCS helpdesk and second line support teams and using the same service delivery tool so your queries can be efficiently directed to the correct team in order to provide you with a timely response.

Please let us know if you have any comments or suggestions on our webpage or service provision, or if you would like any further advice or information on procedures.

You can still find out the status of general IT systems on the CiCS status page: www.sheffield.ac.uk/cics/status.

The Arts and Humanities IT Team can offer support and advice on:

  • Data storage solutions
  • Data encryption.
  • HumLab access and support
  • Information Security in line with the University's Information Security Strategy
  • IT asset management and procurement
  • Loan equipment, such as voice recorders and Cameras
  • Blackboard support and advice
  • Research Computing and storage
  • Shared drive permissions
  • Staff and PG introductions
  • In-house IT and software training
  • Video production and photography
  • Website Support

Technician commitment

Technician commitmentThe University of Sheffield is a signatory of the Technician Commitment and pledges to ensure visibility, recognition, career development, and sustainability for all technical staff working in higher education and research.

Learn more