Agency Workers

It is essential to ensure you have made appropriate decisions on the type of contract or agreement offered for the work you need to be undertaken in your department. 

Before beginning your recruitment, please refer to the Contractual Relationships Toolkit to support you in making these decisions.

These web pages cover the process for engaging and managing agency workers, taking into account worker rights and management responsibilities.

Due to the need to manage agency costs more effectively and as part of our response to support our compliance with the Agency Worker Regulations (effective from 1st October 2011), the University has created a Framework Agreement covering the provision of the following support roles:

  • Administration
  • Clerical
  • Portering
  • Security, and 
  • Cleaning services

The approved Agency Providers are:

  • Adecco (formerly Spring Personnel) - Please contact Rachel Oldfield on 0114 273 0075 (
  • Hays - Please contact Lucy Ayrton on 0114 276 8844 (

As such, only these providers can be used for the above roles. Requests to use another, other than for specialist activity, will be blocked via the procurement process.

Having viewed the information and guidance on these pages, should you have any queries please contact Human Resources.