Dispute Resolution Toolkit

Dispute Resolution Toolkit Index

Policies and Procedures

Grievance Policy
Grievance Procedure
Mediation Procedure
Data Protection Responsibilities

Tools for Staff

Guidance: Guidance for staff on the Grievance Procedure
Guidance: Bullying & Harassment

Tools for Managers

(Grievance Procedure)

Roles & Responsibilities
Flowchart: Grievance Procedure Overview
Flowchart: Informal Meeting
Flowchart: Investigation
Flowchart: Formal Grievance Meeting
Flowchart: Appeal


Grievance Tools & Templates Index

Stage

Template

1. Informal Meeting

How to guide: How to carry out an informal meeting
Template: Informal Meeting Record

2. Investigation

Letter: Arrangement for Investigation
How to guide: How to carry out an investigation
Template: Investigation Report

3. Formal Grievance Meeting

How to guide: How to arrange a formal grievance meeting
Letter: Invitation to formal meeting
Letter: Invitation to RESCHEDULED formal meeting
How to guide: How to chair a formal hearing/meeting
Letter: Outcome of formal meeting
Letter: To those presenting management case, invite to formal meeting
Memo: All attending meeting (excluding witnesses) providing paperwork in relation to formal meeting

4. Appeal

Letter: Acknowledgement of receipt of appeal
How to guide: How to arrange an appeal hearing
Letter: Notification of appeal hearing
How to guide: How to chair an appeal hearing
Letter: Outcome of appeal hearing
Letter: To chair of grievance meeting inviting to appeal

Memo: To all attending hearing providing paperwork in relation to appeal

Tools & Templates for Investigators & Witnesses

Guidance: Guidance for Witnesses
Letter: Request to assist with an investigation process (No previous contact)
Letter: Request to assist with an investigation process (With previous contact)
Letter: Request for written witness statement (No previous contact)
Letter: Request for written witness statement (With previous contact)
Template: Witness Statement
Template: Investigation Report
Letter: Request for witness to attend hearing
Template: Investigatory Interview Record