EU Settlement Scheme: Frequently asked questions

Browse questions on the EU Settlement Scheme. If you can't find the information you need, email us at:


Are citizens from the Republic of Ireland required to apply for settled status?

No, Irish citizens living in the UK are not required to obtain leave under the EU Settlement Scheme as their status in the UK is not linked to the UK’s membership of the EU. However, they may choose to do so if they wish. 

Does it apply to Norway, Iceland, Lichtenstein and Switzerland?

Yes. The EU Settlement Scheme is open to citizens from these countries. 

Does the EU settlement scheme extend to those with EEA family permits and related visas?

Yes. All those currently here under EU law (ie as an EU citizen or the family member of an EU citizen) will need to apply to the EU Settlement Scheme (unless they are Irish or already have an immigration status under UK law). This includes those that hold a document issued under EU law, such as an EEA family permit or a permanent residence document. 

Can employees apply even if they are not currently based in the UK, e.g. they are currently away on sabbatical overseas?

Yes, applications can be made from overseas, further details can be found here


I've read that only android phones can be used to submit the application, is that correct?

You can apply using any device, for example, a laptop, Android device or iPhone.

When you apply, you can either:
• scan your document and upload your photo using the ‘EU Exit: ID Document Check’ app using an Android phone, or an iPhone 7 or above
• send your document in the post and upload your photo using the online application (you can take this yourself).

Whilst the postal application service has now re-opened, it may take longer than usual to process and return documents due to Covid-19. Using the ‘EU Exit: ID Document Check’ app may be a preferable option in the current circumstances. Those applicants without their own device can of course choose to use a family member or other’s Android device or iPhone to access the EU Exit ID Document Check app as long as the device is cleaned before and after use and proper hand sanitisation is followed.. No personal data is stored on the phone at any time. The phone is used only to facilitate access to the app which is fully secure.

What specification does the android device need to be?

You’ll need either an iPhone, Android smartphone or tablet (such as a Samsung, Google or Sony phone) with NFC (Near-Field Communication) to use the app.

Look in your phone settings to see if it has NFC. NFC is what the app uses to scan your document.

If you can use your phone to pay for things using ‘contactless’, this means it has NFC and you can use the app.

Your device will need:

  • iPhone 7 or above
  • Android 6.0 or above – you can find this in your device settings
  • at least 135MB of storage space to install the app
  • to be connected to 3G/4G or WiFi
  • NFC – you can find this in your device setting


What times are the Resolution Centre telephone lines staffed until?

You can call the Resolution Centre from Monday to Friday between 8am and 8pm, excluding public holidays, and on Saturday and Sunday between 9.30am and 4.30pm. You can contact the Resolution Centre on: 0300 123 7379.

Are the communications materials and/or support documents available in other languages?

Translated guidance can be found here.

Application Process

Do I need to use my university email address to apply?

No. It is recommend using a personal email address if you have one as you will need access to your email account when making your application.

Can you save the form/process halfway through and come back?

Yes. The application can be saved at each stage so that you can return to complete it at a later time.

How do I get the result, it says a letter, but is this emailed? Posted?

You will receive confirmation of your status via email. Applicants will be granted a digital status which will be stored electronically by the Home Office. Once you receive your status, details will be provided on how to access it on GOV.UK. This will enable you to prove your rights to others online, including employers and landlords. Further information will be included in a letter attached to the confirmation email.

Once the application is complete, what is the wait time for the result?

Current expected processing times will start to be published on GOV.UK later in December 2018.

How long roughly does it take to complete the application form?

Feedback from applicants on the speed and ease of the application process has been very positive with applicants taking on average around 20 minutes to complete their application.

Required Documentation

Is settled status only based on five years’ work or will periods self-employed and other qualified person categories be counted?

Settled status in the scheme is based on residence, not employment. There is no requirement to have been working or to have been a qualified person in any other category.

If the screen says you don't have 5 years records but you think you do, can scanned documents be uploaded or do they have to send via snail mail?

If the Home Office cannot confirm the entitlement to the status that the applicant claims via HMRC or DWP records the applicant will need to provide additional evidence of their residence. The Home Office state it will be straightforward for applicants to provide other evidence of their UK residence. Information on the broad range of evidence that can be used is available here:

You can upload photos or scans of documents as evidence of your UK residence.

Can you give some examples of documents that employees could upload to demonstrate their residency if they have gaps in the tax records?

A non-exhaustive list of acceptable evidence can be found here: This includes, bank statements, council tax bills, university or school fee invoices, rental agreements, payslips, and utility, phone, TV and internet bills.


Is there a fee?

There is no longer a fee. 

What about the people who had to pay the fee? The Home Office will process a full refund. They agreed that all refunds will be processed by April 2019.
What happens if the University has already reimbursed me?

We have looked into the best way of processing this and due to the complexity with tax and national insurance deductions we have taken the decision to reclaim one flat fee for all staff. The amount is based on the minimum amount that was reimbursed which is £31.20.

So to confirm, we will only deduct £31.20 at a time that is convenient. This decision has been made in order to ensure that no one is out of pocket as a result of the government's decision to waive the fee. We felt that there had been enough inconvenience caused by the initial change to the fee.

If you have received your refund from the Home Office and would like to instruct us to deduct the flat fee from your salary please contact us on .

After settled status is granted

How does someone with settled status show right to study or right to work to a new employer?

Your status will be stored electronically by the Home Office. Once you receive your status, details will be provided on how to access it on GOV.UK. You will be able to prove your rights to others online, including employers and landlords. EU citizens can continue to demonstrate their entitlement to work, study etc using their EU passport or ID card until 31 December 2020.

What will be the process for British citizenship following approval of settled status?

The process will remain the same as it currently is: generally (unless you are married to a British citizen) applicants must have been free from immigration time restrictions for 12 months before they are eligible to apply for British citizenship. Unless the applicant already has permanent residence, this 12 months will generally start from the date that settled status under the scheme is granted.

If someone was granted pre-settled status because they had been here for 3 years, could they then apply for settled status in 2 years time?

Yes. Pre-settled status is granted for five years. During that five-year period you can apply for settled status as soon as you’ve lived in the UK for five continuous years. 

If an individual has been resident for 4 years and is granted pre-settled status would this automatically change to settled status after one more year?

No, your status will not change automatically. You will need to apply for settled status once you become eligible to do so. 

Can someone who has been granted settled status, then withdraw at a later date? No – once immigration status has been granted it can only be lost if it lapses through absence from the UK or if it is revoked, for example because of criminal conduct.