Dealing with Difficult Situations
All female staff
This one-day learning event is aimed at all staff across the University and will provide you with insights and specific tools for coming across more effectively, consistently and resiliently when dealing with difficult people or situations.
To give people the chance to build their skills and confidence in handling challenging situations more effectively. Through strategies for coping with criticism, defusing conflict, saying ‘No’ and standing your ground, you will build your confidence and professionalism at work.
It is aimed at all female staff across the University who want to enhance their assertiveness and communication skills, develop their emotional intelligence and strengthen their resilience and confidence at work.
In this learning event, participants will learn how to:
To enrol on this learning event, please visit the Learning Management System. For further information please email firstname.lastname@example.org.
You may also be interested in the following material, available from the Useful Guides Library: