Working with disabled customers and colleagues - Move beyond disability awareness to the point that you become disability confident
Would staff in your organisation know the right way to deal with a customer or colleague with a physical or visual impairment and be comfortable about doing so rather than feel awkward or embarrassed? This learning resource provides the practical steps you need to take in order to serve disabled customers, and to work with disabled colleagues and staff.
Developed in partnership with The Employers' Forum on Disability (EFD) this exclusive training solution from Skill Boosters, provides guidance on best practice in the workplace and emphasises the value of a diverse workforce.
Key learning outcomes
'Disability Confident: Working with disabled customers and colleagues' will enable your staff to have a better understanding of:
- Disability being a key issue for all staff, not just those responsible for facilities
- Attitudes to disability
- The requirements of the DDA
- The most appropriate ways to work with disabled colleagues and how to communicate and serve disabled customers
- The types of ‘reasonable adjustments’ that need to be made for staff and customers with disabilities
- Promoting appropriate behaviour in relation to deliberate bullying and harassment
- The knowledge and skills necessary to work successfully as part of a diverse team
Course details Overview
This course covers a comprehensive range of disability-related topics. Aimed at employees of all levels, it has been developed to suit anybody in your organisation including: foundation level employees, HR managers, diversity specialists, trainers and advisers, senior managers/executives and operational managers/executives.
This course doesn´t just explain the requirement under the DDA regulations - it looks beyond compliance. The course content and structure will ensure that your staff gain the knowledge and skills necessary to work successfully as part of a disability confident team.
This course is accessible from MOLE. Please sign in to MUSE, access MOLE from the My Services menu and open MOLE. Then click on the link to the right to access the course.
You may also be interested in the Useful Guide to Diversity, available from the Useful Guides Library.