How we impact on othersImpact header

This section of the site looks at what it means to make an impact on others. The impact that the University of Sheffield makes on others - locally, nationally and internationally - is an essential part of our ongoing success and we believe that understanding how what we do impacts on others is key to approaching our work, whatever that may be.

Having an impact can be something as simple as a conversation you have with someone - whether they’re external to the University, such as a prospective student, or internally, perhaps when trying to promote a piece of work to a colleague - or could be part of a longer-term professional relationship, perhaps when you’re line-managing a team. Whatever the circumstances, we believe that reviewing and developing the skills that can make an impact is key to helping you to really make a difference with your work.

Please find below information for you to use, to develop your skills in relation to improving the impact that you make. These range from making an impact on the staff you manage - such as developing motivational skills - through to helping you to develop excellent presentation skills, and being equipped to handle difficult conversations. It would be great to hear some of your stories about how you impact on others, or how this skill is supported in your work area, so please get in touch at Join the conversation.

Learning events

Learning events are an opportunity for you to meet with colleagues who would like to develop their skills in a similar area to you, and will give you opportunities to put this learning into practice in a structured and supportive environment.

The learning events may require you to do some prior reading, and all will rely on you being ready to contribute and get involved when you attend.

We look forward to meeting you and working with you.

The events are split into four categories. Click on the links to find out more about each event, and to book your place.

  • Managing others' performance
  • Managing your work
  • Communication skills
  • Making an impact via how you present yourself

Managing others' performance

Impact events halfSRDS skills for reviewers

If you have the responsibility for carrying out SRDS review meetings and want to develop your skills in giving feedback and setting objectives then this one day skills development session will be of benefit to you.

This full day session will focus on developing the key skills of delivering feedback and agreeing and setting objectives required by reviewers to carry out SRDS meetings effectively. It is led by staff from Human Resources.

This course does not cover the details of the SRDS process and therefore participants are encouraged to have either read the SRDS guidelines or have watched the SRDS Information Briefing Online Presentation.

Managing your work

Impact events halfEase the load

This is a new, full day course, delivered by an external consultant (David Longstaff) which looks at time management from a fresh perspective to support employees at all levels, through the development of an approach which puts you back in control of your time. Applying the approach will help you enjoy, and not just cope with, your busy schedule, leaving you on top of your work, not buried by it.

Communication skills

Impact events halfDealing with difficult situations

This workshop will empower individuals to operate to the best of their ability in the face of challenging, unexpected or negative situations, enabling them to skillfully manage their environment and themselves in order to increase the options available to them.

Making an impact via how you present yourself

Impact events halfGet noticed

This is a course targeted at female staff. It is designed to help women increase their credibility, be taken more seriously, project self-confidence, present their most powerful personal and professional self and receive the recognition they deserve.


Videos give you the opportunity to find out more about particular skills you’re interested in developing, and in some cases see examples of that skill in action. We have collated below a selection of videos presented by the skills they relate to. Do let us know if you find any that you think should be added to this resource!

To help you navigate through these pages, the videos have been split into the following groups:

  • Managing people
  • Communication skills
  • Making an impact via how you present yourself
  • Managing your work
  • Managing processes
  • Managing planning

Managing people

Drive: the surprising truth about what motivates

A video illustrating the hidden truths behind what really motivates us at home and in the workplace.

Impact videos halfManagement tips

In this weekly series, Todd Dewett, PhD, shares the tips respected and motivated managers use to improve rapport, navigate tricky situations, build better relationships, and drive the business forward. Each week, we'll release two tips ranging from avoiding the dreaded micromanagement to managing a multigenerational workforce, cultivating better listening skills, and developing an understanding of your organization's politics.

Impact Videos with the Deal logoLeading with emotional intellegence

Emotions are all around us in the office, and it's important for leaders to understand how to harness them to cultivate productivity and positive relationships. In this course, director of learning and development Britt Andreatta shows how to develop emotional intelligence to better lead teams, work with peers, and manage up.

Learn what emotional intelligence is and how it factors in at work and discover concrete techniques for raising your own emotional quotient (EQ). This includes perceiving yourself accurately, exercising emotional self-control, practicing resilience, and developing empathy. Then turn those lessons around to build your awareness of others and learn to inspire helpful communication and manage conflict.

Impact videos halfThe x-model of employee engagement

The video illustrates the x-model of employee engagement, showing how individuals can have differing levels of engagement, the impact of this, and the roles that individuals and their managers have in engagement.

Impact Videos with the Deal logoConstructive feedback

This video shows how to give constructive feedback to individuals, including tips on including them in the conversation.

Providing constructive feedback is a really useful way to capitalise on the impact giving Recognition Awards, by giving feedback that affirms the behaviour you want to continue.

Impact Videos with the Deal logoDelivering employee feedback

In this course, author Todd Dewett helps you identify ways to give both positive and negative feedback to employees. Learn how to create a culture driven by meaningful feedback and deliver coaching and suggestions to help employees stretch and grow. Discover the characteristics of helpful feedback, different feedback types, structured conversations, and strategies to refocus difficult employee reactions.

Impact Videos with the Deal logoRewarding employees

This course outlines three characteristics of what makes a great reward, it should be earned, it should be unique and it should be timely. It illustrates this with a case study of a poorly received reward!

Impact videos halfCommunicating with empathy

When you seek to understand the perspective of another person, you are practicing empathy. This video course outlines the principles of empathetic communication, and how this will impact on the conversations you have.

Impact videos halfUnderstanding management styles

This five minute video introduces a number of different styles of managers, and highlights their relative strengths and weaknesses, and their impact on staff.

Impact videos halfManaging employee performance problems

This video course covers a four step model for getting difficult employees back on track, and turn poor performers back into valuable team members.

Communication skills

Impactful communication

A video of corporate coaches from Google giving a presentation on impactful communication.

Impact videos halfCommunication tips

In order to lead or manage others, you need to master your communication skills. In this series of weekly tips, communication experts Tatiana Kolovou and Brenda Bailey-Hughes help you hone your communication skills in order to deal with difficult people, influence others, confidently speak in public at a moment's notice, and much more.

Impact Videos with the Deal logoCommunication fundamentals

Effective communication is more than what you say. Make your message more impactful, and get the results you want in work and life. In this course, author and UCLA Anderson School Professor John Ullmen, PhD, walks you through strong and clear communication strategies that will help you improve your listening, your message, your delivery, and your effectiveness. These strategies work across departments, teams, and cultures and help you get through communication blockers.

Impact Videos with the Deal logoHaving difficult conversations

This course covers how to prepare for those difficult conversations that you may be avoiding. The focus is on having a successful conversation that achieves the desired outcome, whilst enhancing the relationship at the same time. The course takes you through specific tups and strategies for having the conversation.

The sections on effective communication and clarifying your goal sections may be of particular interest to staff giving Recognition Awards

Impact Videos with the Deal logoEffective listening

Listening skills are critical to communicating effectively, as communication is not just about telling people things, it is about responding to what people say as well. This couse covers both verbal and non-verbal listening, and will facilitate skills development to make your listening as effective as possible.

This will be of use when have conversations around Recognition Awards, so you are aware of the impact of your decisions.

Impact videos halfYour body language shapes who you are

We know that our body language affects how other people perceive us, but it may also affect our self-perception. This TED talk by social psychologist Amy Cuddy shows how standing in confident postures affects our testosterone and cortisol levels in our brains, which may make us feel more confident.

Impact Videos with the Deal logoCommunicating with confidence

Most people are afraid of speaking in public, but effective oral communication is a key skill in business. Jeff Ansell provides simple communication tools, strategies, and tips that are easy to use and produce immediate results. He'll help you sound more confident, use body and language to better express ideas, and overcome anxiety. In the last chapter of the course, all these concepts are brought together in two real-world coaching exercises that will help you see the techniques in action.

For conversations relating to Recognition Award decisions, you may find the sections on knowing what to say (which is about preparation) and how to sound confident when delivering your message particularly useful.

Impact videos halfDefuse difficult people

A video outlining how to change your reaction to a disagreement in order to create a better situation.

Impact videos halfActive listening skills

A video showing how to develop your active listening skills. You can also access a transcript.

Impact videos halfQuestioning techniques

A video explaining the benefits of asking the right questions, and illustrating a number of techniques and strategies. You can also access a transcript.

Impact videos halfActive Listening - Do You Really HEAR Others?

A video showing how to develop active listening skills, focusing on the HEAR model.

Impact videos halfReflecting back and paraphrasing

A short video clip (1 minute, 21 seconds) showing reflecting back and paraphrasing in action.

Impact videos halfQuestioning skills

A TEDx talk (19 minutes, 51 seconds) showing how to ask the right questions, including real-life examples.

Making an impact via how you present yourself

Assertiveness in 7 minutes

This video gives an overview of the main points of assertiveness and how being assertive can change your life.

Impact videos halfDaniel Goleman Explains Emotional Intelligence

In this video psychologist and journalist Daniel Goleman, author of “Working With Emotional Intelligence”, discusses the importance of emotional intelligence when applying for a job and being successful within your career.

Impact videos halfEmotional intelligence and feedback

A video showing the benefit of emotional intelligence, and how to use emotional intelligence to give and receive feedback, based on the Johari Window model.

Impact videos halfTransactional Analysis 1: Ego States and Basic Transactions

This video explains the theoretical framework of transactional analysis. It looks at ego states and discusses how our own state of mind has a great impact on the role we play and the results of certain situations.

Impact videos halfTransactional Analysis 2: Games

This video builds on the previous one, looking at transactional analysis in more detail.

Impact videos halfDream bigger dreams

A video to inspire new and current staff to make an impact by looking at life through the attitude of a child, where anything is possible, and nothing is too difficult.

Impact videos halfBody language for leaders

Research shows that when your verbal and nonverbal signals are out of alignment, people are forced to choose between what they hear and what they see. And subconsciously, they'll believe your body language. In this course, workplace body-language expert Carol Kinsey Goman, PhD, reveals how body language is perceived and often misread, and shares the six nonverbal signals you need to know to make a positive first impression. She also discusses the importance of body language for leaders, and shows how you can establish leadership presence. Lastly, she provides simple and effective tips on communicating with gestures and stance.

Impact videos halfLearning to be assertive

We all get frustrated when we feel taken advantage of, or alternatively, respond too aggressively when we feel provoked or trapped. Overcome these knee-jerk responses by learning how to be assertive. This course reveals what assertiveness really means, and how it is different from aggression, and outlines specific techniques you can use to respond to challenging situations and difficult people.

Impact videos halfHow to be an effective team member

This video focuses on the skills that make us effective when working as part of a team.

Managing your work

Time management: Randy Pausch lecture

This is a video of a lecture given by Professor Randy Pausch at the University of Virginia in November 2007 on time management.

Impact videos halfFinance: what managers need to know

This video provides a crash course on dealing with finance.

Impact videos halfThe urgent/important time management matrix explained

This short clip succinctly explains how to use this well-known time management tool.

Impact videos halfHow to manage your time

This clip, principally written with students in mind is equally valid to us all and covers some useful tips and tools to enable you to manage your time more effectively.

Impact videos halfSeven effective time management techniques

If time really is against you then this short clip (1:14 minutes long) outlines the basics required for good time management

Impact videos halfSix time management tips

Six simple tips to helping you manage your time more effectively. Health warning - we are not advocating you come to work as early as is mentioned, and the style of delivery may not be to your taste!!

Managing processes

Impact videos halfCommunicating in times of change

This practical guide helps managers develop a communication strategy that helps to make a change initiative successful.

Managing planning

Impact videos halfPlanning resources

This two minute video gives food for thought on how to match up what you are trying to achieve with the resources you need to make these achievements.

Impact videos halfCreate shared purpose and a compelling vision

In order to engage people with your plans, you need to create a sense of purpose which is shared by your team, and fits with a vision they can see the value of.

Useful guides

We subscribe to a Useful Guides library which provides a range of workbooks on a variety of topics. For the full list visit the Useful Guides library website (you will need to enter your username and password to access it), but highlighted below are some guides which are relevant to making an impact.

Click on any of the images to be taken to the library.

To make it easier to navigate through the library, the guides are split into the following sections

  • Managing others' performance
  • Communication skills
  • Making an impact via how you present yourself
  • Mentoring
  • Managing your work

Managing others’ performance

A Useful Guide to InterviewingA Useful Guide to Interviewing

This guide discusses the importance of the recruitment process in creating and sustaining a successful business. It provides you with theoretical information regarding successful interviewing processes as well as practical exercises which can be implemented in real life.

A Useful Guide to FeedbackA Useful Guide to Feedback

This guide defines feedback, by looking both at what it is, and what it is not. It then goes on to discuss how, when and in what manner it should be given and the benefits this brings.

Cover of A Useful Guide to Motivating with The Deal logoA Useful Guide to Motivating

This guide will aid you in understanding exactly what motivation is. It discusses the ways in which to motivate yourself and others and the benefits that good motivation can have.

This may be of particular interest to managers using Recognition Awards, to provide insight into the impact of these on the motivation of your team.

A Useful Guide to DelegatingA Useful Guide to Delegating

This guide provides practical guidance on how to delegate effectively in order to achieve goals and avoid pitfalls. It includes practical challenges to help you integrate the learning from each section.

A Useful Guide to Resolving ConflictA Useful Guide to Resolving Conflict

This guide will provide you with the skills to recognise conflict and its cause. It will equip you with the ability to deal with conflicts in the most appropriate manner in order to successfully resolve problems and difficult situations.

A Useful Guide to Managing TeamsA Useful Guide to Managing Teams

This guide explains the key indicators that team leaders must focus on in order to get the best out of their team. After reading the guide you will be equipped with the skills to effectively manage a team.

A Useful Guide to Managing PeopleA Useful Guide to Managing People

The objective of this guide is to make life at work easier and more productive. It provides step by step guidance on how to ensure that those reporting to you are doing their very best in all tasks set.

A Useful Guide to Managing PerformanceA Useful Guide to Managing Performance

This guide is designed for line managers working at any level within an organisation. The guide aims to help you to help your direct reports deliver their best through the effective managing of performance.

Communication skills

A Useful Guide to AssertivenessA Useful Guide to Assertiveness

This self study guide provides the knowledge and skills required to influence the outcomes of a variety of interactions within business. It will teach you the importance of assertiveness, how to be assertive, and the personal benefits this can then have.

Cover of A Useful Guide to Communicating Effectively with The Deal logoA Useful Guide to Communicating Effectively

This guide discusses the importance of communication and the different types of communication there are. It will teach how to execute these effectively and become an excellent communicator.

Getting your message across in a clear and concise way is a useful skill for managers giving Recognition Awards to their staff.

A Useful Guide to Dealing with Difficult BehaviourA Useful Guide to Dealing with Difficult Behaviour

This guide will help you develop strategies for dealing with a wide range of behaviours, often ones of a difficult nature, that you may well come across within the workplace.

A Useful Guide to Public SpeakingA Useful Guide to Public Speaking

The aim of this guide is to help you overcome many fears and problems encountered when it comes to public speaking. It will enable you to achieve the necessary skills, such as being prepared, well practised and confident, in order to deliver an enjoyable and effective speech.

A Useful Guide to Report WritingA Useful Guide to Report Writing

This guide teaches the skills needed to communicate effectively whilst writing in a business style. It will provide you with the skills to set out and argue a clear and unambiguous case in a style that reflects the needs of the readers.

Making an impact via how you present yourself

A Useful Guide to Personal BrandingA Useful Guide to Personal Branding (NEW)

This is a guide to the powerful tool of personal branding. It explains how to create your very own personal brand and build your reputation enabling you to become instantly recognisable as a distinctive brand in the market place.

A Useful Guide to Create a New YouA Useful Guide to Create a New You

This guide will enable you to find out how small actions can make big differences to how you see yourself and ultimately how others see you. It will allow you to look critically at yourself and decide who you really want to be.

A Useful Guide to NetworkingA Useful Guide to Networking

This guide will provide you with an overview of what networking is, why it is important, and the ways in which you can put networking strategies into practice. It provides both the theory and practical tool kits.


A Useful Guide to MentoringA Useful Guide to Mentoring

This guide is aimed at people who are taking on the role of a mentor, and want to develop skills to make mentoring relationships as effective as possible.

Managing your work

A Useful Guide to Managing MeetingsA Useful Guide to Managing Meetings

This useful guide covers ways to make your attendance at or chairing of meetings as effective as possible. It is broken down into manageable chunks, to make it as easy as possible to fit in with your work.

A Useful Guide to Time ManagementA Useful Guide to Time Management

This practical guide is for anyone who wants to improve their time management skills, and includes tool, tips and skills development that you can start using straightaway.

A Useful Guide to Managing EmailA Useful Guide to Managing Email

This is a comprehensive guide to how to manage what has become the primary mode of communication in organisations.

These are just a selection of the 40 useful guides available.

We really want to hear what you think of these guides, so please fill in the feedback form on the Useful Guides site, or visit our Join the conversation page

Web resources

This page brings together a range of resources for you to use to support developing how you impact on other people. The links are split into the following sections

  • Managing others' performance
  • Communication skills
  • Making an impact via how you present yourself
  • Mentoring
  • Managing your work

Managing others' performance

Impact web halfManaging performance toolkit

This toolkit provides a set of resources relating to managing performance at the University of Sheffield, to support managers to manage performance effectively.

Impact web halfA brief guide to setting objectives

This PDF guide has been put together to support SRDS reviewers in writing SMART objectives. This will be particularly useful as part of SRDS reviews, but also for writing useful objectives at other times.

Impact web halfA guide to giving feedback

This PDF guide provides practical pointers for preparing to give effective feedback, both positive and negative.

Impact web resources half the dealEmployee motivation

This webpage includes some key principles and tips on improving employee motivation and empowerment.

You may want to think about the impact of Recognition Award decisions on the motivation of your team.

Impact web halfSRDS information briefing

This online presentation covers the principles and process of the Staff Review and Development Scheme (SRDS).

Impact web halfThe Charmm’d foundation

This website provides hundreds of free resources which will prove useful in aiding with effective management of others.

Impact web halfFive ways to motivate your managers

Did you know that your relationship with your manager not only impacts your own role, but your manager's too? Here are five ways in which you can help to motivate your managers.

Impact web halfFive ways to boost manager performance

Are you a manager of a team? Here are five ways in which you can boost your effectiveness as a manager and therefore boost your team as a whole.

Impact web halfManaging performance

This webpage includes some tips on managing performance, with the focus of caring for and developing people while achieving departmental and organisational aims.

Impact web halfStrategy implementation and realisation

This webpage shows how effective people management is key to strategy implementation and realisation. It includes key elements of strategy realisation in three areas: motivational leadership, turning strategy into action, and performance management.

Impact web halfFive tips for managing poor performers

Do you have a team member who is not performing to their potential? Here are five tips that you should consider before meeting with the team member to discuss their performance.

Communication skills

Impact web halfStorytelling

This provides an insight into how you can use stories to engage with your audience more effectively.

Impact web halfAssertiveness

This website provides hundreds of free resources which will prove useful in aiding with effective management of others. These include resources regarding how to be assertive and its importance within the workplace.

Impact web halfActive listening

This webpage explains the benefits of active listening, and includes some key steps in becoming an active listener.

Impact web halfEmpathy and communication

This webpage explains that empathy is key to effective communication, and details a range of listening techniques.

Impact web halfFocused feedback

A webpage showing how to deliver clear, focused feedback

Impact web halfMehrabian’s communications model

This webpage details Professor Albert Mehrabian's communications research, which focuses on the effectiveness of spoken communication.

Impact web half‘Clean Language’ questions

This webpage details David Grove’s ‘Clean Language’ communication methods with a focus on effective questions.

Impact web halfQuestioning techniques

This webpage details some common questioning techniques, along with when to (and when not to) use them.

Impact web halfHow to hook your audience

This blog posting gives some hints and tips on how to create a powerful opening or 'hook' to presentations. It also includes links to how to control your nerves, fear of public speaking as well as general presentation skills.

Making an impact via how you present yourself

Impact web halfEmotional intelligence: developing strong ‘people’ skills

This webpage holds text and a short video clip explaining the importance of emotional intelligence and ‘people’ skills within the workplace. It focuses particularly on the importance of listening and the ability to manage your own emotions.

Impact web halfChecklist for holding difficult conversations

This webpage includes a checklist for holding difficult conversations. It explains the ways in which you should act in order to ensure the best possible outcome is achieved.

Impact web halfAssertiveness

This webpage explains the importance of being assertive and how to achieve it via an explanation of what assertiveness is, and a description of methods to put this into practice.

Impact web halfAssertiveness versus aggression

This webpage explains the difference between assertiveness and aggression, and details some tips on developing your assertiveness.

Impact web halfCharisma

This webpage explains why charisma - or gravitas - is a behavioural quality which is useful in a business environment, and includes some hints and tips on developing charisma.

Impact web halfPromoting personal ownership

Whatever your position in the team you should reflect upon your contribution to the University and promote personal ownership of your role. Here are some questions that you could consider throughout the working day to ensure that you are helping, rather than hurting the institution.


Impact web halfThe Coaching and Mentoring Network

This webpage is a portal to the latest news, information and developments in the fields of coaching and mentoring.

Impact web halfEuropean Mentoring and Coaching Council

The European Mentoring and Coaching Council webpage is home to lots of useful and thoughtful information regarding coaching and mentoring.

Impact web halfCIPD coaching and mentoring pages

This webpage is a fact sheet on coaching and mentoring. Information includes a description of and discussion of the differences between the two and the ways in which they are best implemented within organisations.

Managing your work

Impact web halfTime management

This webpage includes links to many different resources which will prove useful in aiding you with effective time management throughout your daily life.

Impact web halfThe Pareto Principle for prioritising workload

This webpage shows how to use the Pareto Principle (also known as the 80:20 rule) to prioritise your work.

Impact web halfBeat work overload, be more effective and achieve more.

This website covers lots of the the simple, practical techniques that have helped the leading people in business, sport and public service reach the pinnacles of their careers.

This site includes tools and techniques in the following areas:

  • General Time Management Tools
  • Prioritization
  • Scheduling
  • Time Management Challenges
  • Concentration and Focus
  • Goal Setting
  • Self-Motivation

Impact web halfUrgent/important time management matrix

Based on Stephen Covey’s book, 7 Habits of Highly Effective People this website talks through the urgent/important time management matrix and how you can use it to help in managing time more effectively.

Impact web halfTime management

Divided into Pondering Points, tools and techniques, videos, recommended books and sharing practice this website is filled with supportive information on how to manage your time more effectively.


If you’re interested in reading about skills that you’d like to develop, we have presented below a list of books which we think are useful. This is just a taste of the wide range available. While some of these may be available in the University library, others are available to buy online.

The books are grouped into the following sections:

  • Managing others performance
  • Communication skills
  • Making an impact via how you present yourself
  • Mentoring
  • Managing your work

Managing others performance

Books(half)Performance Management: Measure and Improve the Effectiveness of Your Employees: Managing Employee Performance - Harvard

This book provides comprehensive advice, personal coaching, background information, and guidance on the most relevant topics in business. It will prove useful to both new managers and those managers seeking to improve their skills base alike.

Books(half)Brilliant Coaching: How to be a Brilliant Coach in Your Workplace - Julie Starr

The coaching profession is ever growing with managers who ‘coach’ now being considered more desirable than those who simply ‘manage’. This book covers key coaching skills providing information, explanations and guidance in a user friendly format.

Books(half)Leadership and Motivation: The Fifty-Fifty Rule and the Eight Key Principles of Motivating Others - John Adair

This book explores in depth the subject of motivation and its importance in business. John Adair reassess the key theories regarding motivation exploring the idea that half a person’s motivation comes from within whilst the other half is a product of their environment.

Books(half)Coaching for Performance: Growing People, Performance and Purpose - Sir John Whitmore

This book is available in our university library. It explores the importance of coaching in different forms within the workplace.

Communication skills

Books(half)The Handbook of Communication Skills - Owen Hargie

One of the core texts in the field of communication, it will provide you with a comprehensive analysis of research, theory and practice in the key skill areas of communication, showing the importance of communication skills for success in many walks of life.

Books(half)Brilliant Communication Skills: What the Best Communicators Know, Do and Say - Gill Hasson

This book provides the reader with the opportunity to learn and practice the powerful skills of good communication to get the very best from relationships both at work and home.

Books(half)How to be Assertive in Any Situation - Gill Hasson

This guide will provide you with real life examples and friendly advice, teaching you how to be assertive and ensure your voice is heard in all situations, no matter how challenging they may be.

Books(half)Just Listen: Discover the Secret to Getting Through to Absolutely Anyone - Mark Goulston

This book uses Mark Goulston’s knowledge in his role as psychiatrist to explain exactly how and why listening, and ensuring you are being listened to, should be the first step in dealing with any situation.

Books(half)Difficult Conversations: How to Discuss What Matters Most - Douglas Stone, Bruce Patton and Sheila Heen

This book provides a step-by-step approach to having those tough conversations with less stress and more success.

Making an impact via how you present yourself

Books(half)I’m OK, You’re OK - Thomas Harris

This book provides a useful guide to problem solving via Transactional Analysis. It is a self help guide explaining how to gain control of yourself, your relationships and your future.

Books(half)Working with Emotional Intelligence - Daniel Goleman

This book is a guide to being more successful at work via improving relationships with your colleagues and bettering your chances of promotion. Daniel Goleman demonstrates throughout the book that emotional intelligence is key to success in the work place.

Books(half)T A Today: A New Introduction to Transactional Analysis - Ian Stewart and Vann Joines

This book is an approachable guide to transactional analysis. It covers all the key aspects of TA in a way which is easy to understand and then apply in the work place.


Books(half)Everyone Needs a Mentor: Fostering Talent in Your Organisation - David Clutterbuck

This book will show you the importance of and success mentoring can have. It establishes the difference between mentoring and coaching and provides you with the knowledge needed to put mentoring into practice within the workplace.

Books(half)The Mentoring Pocketbook - Bob Garvey

This guide tells you all you need to know in order to put mentoring into practice in the workplace. Primarily aimed at the mentor it demonstrates how to design and manage a mentoring scheme, how to prepare to be a mentor, how to conduct mentoring sessions, how to maintain the relationship through the different stages and how to evaluate mentoring.

Books(half)MENTOR: The Most Important Role you Were Never Trained for - Leon Taylor and Daryll Scott

Through a combination of autobiographical short stories and accessible techniques, Leon Taylor uses his own experiences as an Olympic Silver Medallist to present a fresh perspective on the attitude, thoughts and communication skills of a great mentor.

Books(half)Techniques for Coaching and Mentoring - David Megginson and David Clutterbuck

Available in our own university library, this book will provide you with a wide portfolio of techniques and approaches for helping others. It is arguably more effective than attending a course, teaching the reader a range of interventions that they can employ when working one-to-one with others.

Managing your work

Books(half)Time Management - Kate Williams

Available in our own university library, this book provides an easy to use guide to improving your time management skills. Aimed particularly at students in higher education, it is filled with practical advice regarding the best ways to manage your time.

Books(half)Art and Practice of Managing Projects - Albert Hamilton

This book is available in our university library. It takes a systematic approach to project management, providing you with a real life case study in each section whilst guiding you through the key stages from initial idea to final completion.