0800 028 1947
Members of staff are able to access confidential counselling which is provided by Health Assured. The counselling service is available two ways:
- Telephone (call: 0800 028 1947)
How could counselling help me?
Counselling is a type of talking therapy that allows you to talk about your problems and feelings in a confidential and dependable environment. This may be for a one off concern or for an issue that requires a series of conversations. It can provide a safe space for you to talk and explore difficult feelings. The counsellor is there to support you and respect your views. They will not usually give advice, but will help you to find your own insight and understanding of your problems.
Please note that the counselling service is fully inclusive of sexual orientation issues, including instances of homophobic and biphobic bullying.
Who are Health Assured?
Health Assured provide a free, confidential and independent resource to help employees balance their work, family and personal lives. The service is available 24 hours a day, 7 days a week, 365 days a year. Health Assured can be contacted by phone (0800 028 1947).
How do I access face to face counselling?
When you phone Health Assured, you will be greeted by music followed by a recorded message explaining that you are through to the University of Sheffield Health Assured employee assistance helpline and that you call will be treated as confidential. You will then hear some music while your call is directed to one of the telephone advisers.
During this discussion, your telephone counsellor will discuss with you whether face to face counselling would be beneficial to you. At this point you may be offered a series of counselling sessions with a locally based counsellor. These sessions will take place at a mutually convenient time at the counsellor’s place of work. The number of sessions you receive will vary depending on your presenting issue and progress however you may have up to 8 face to face counselling sessions, per issue, per annum. If another form of help would seem to be more appropriate, the counsellor will discuss other options and point you in the right direction.
The counsellor is there to support you and respect your views. They will not usually give advice, but will help you to find your own insight and understanding of your problems whether these be personal difficulties or work-related issues.
What other services do Health Assured provide?
As a member of staff, you have access through Health Assured to legal advice.
Support is available on a range of legal issues including:
- Family, including dependant care
Immediate family members such as spouses, partners and children aged 16-24 in full time education, living in the same household can also access welfare advice and counselling (legal support is exempt here).
Health Assured also have a Mobile App, which is free for you as an employee to use - please go to the App store and search for ‘Health e-Hub’, to download to your own device. This app offers proactive wellbeing measures from the palm of your hand.