Dr Stephen Jackson

BSc (Queen's, Belfast), PhD (Queen's, Belfast)

Information School

Senior Lecturer in Information Management

Stephen Jackson
stephen.jackson@sheffield.ac.uk

Full contact details

Dr Stephen Jackson
Information School
Regent Court (IS)
211 Portobello
Sheffield
S1 4DP
Profile

I hold a BSc and PhD from Queen’s University Belfast. Put broadly, my research focuses on the social, behavioural, and cultural aspects of implementing and managing computer-based systems, including enterprise resource planning, digital platforms, knowledge management systems, and virtual learning environments.

I have published in a number of international journals, including Information and Organization, International Journal of Information Management, Journal of the Association for Information Science and Technology, Computers in Human Behaviour, Communications of the Association for Information Systems, Information Systems Frontiers, Studies in Higher Education, Behaviour and Information Technology, and British Journal of Educational Technology. My article published in Information and Organization featured as the second most downloaded article from January 2014 – December 2014. I have presented and published at international conferences, such as the International Conference on Information Systems, the European Conference on Information Systems, the Americas Conference on Information Systems, the Australasian Conference on Information Systems, and the British Academy of Management Conference.

Prior to joining academia, I worked as an IT consultant for PricewaterhouseCoopers, and have been involved in a variety of projects across various industry sectors in Europe and Asia.

Research interests

My primary areas of research include a) information culture, b) electronic government evaluation, c) behavioural information security, d) expectations management and e) implementation and management of computer-based systems. My research approach relies heavily on non-generalisable qualitative theory and analysis, with expertise in cultural, linguistic, and metaphorical analysis.

If you are interested in pursuing a PhD, I am happy to discuss potential ideas and topics. My research interests include: 

  • Behavioural Information Security
  • Behavioural Issues in Artificial Intelligence
  • Digital Transformation
  • Electronic Government
  • Enterprise Systems Implementation
  • Expectations Management
  • Human Behaviour in Information Systems
  • Information Culture
  • Trust in Artificial Intelligence
Publications

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All publications

Journal articles

Chapters

  • Jackson S & Panteli N (2021) A multi-level analysis of mistrust/trust formation in algorithmic grading In Dennehy D, Griva A, Pouloudi N, Dwivedi Y, Pappas I & Mäntymäki M (Ed.), Responsible AI and analytics for an ethical and inclusive digitized society Lecture Notes in Computer Science Series, Springer RIS download Bibtex download

Conference proceedings papers

  • Jackson S & Panteli N (2021) A multi-level analysis of mistrust/trust formation in algorithmic grading. IFIP Advances in Information and Communication Technology. Galway, Ireland, 1 September 2021 - 3 September 2021. RIS download Bibtex download
  • Jackson S & Panteli N (2020) Trust in the Era of Artificial Intelligence. British Academy of Management. Manchester, UK, 2 September 2020 - 4 September 2020. RIS download Bibtex download
  • Jackson S & Wong MS (2020) Investigating the nature of expectations and its influences on attitudes toward Malaysian government e-services. Nottingham University Business School. Kuala Lumpur, Malaysia, 9 January 2020 - 10 January 2020. RIS download Bibtex download
  • Jackson S (2019) Data breach response: A view from self-presentation theory. Association for Information Systems, 15 December 2019 - 18 December 2019. RIS download Bibtex download
  • Wong MS & Jackson S (2017) User satisfaction evaluation of Malaysian e-government education services. 2017 International Conference on Engineering, Technology and Innovation (ICE/ITMC), 27 June 2017 - 29 June 2017. RIS download Bibtex download
  • Jackson S & Fearon C (2016) A Conceptual Framework for Managing Expectations in Green IS Implementation. 2016 International Conference on Engineering, Technology and Innovation/IEEE lnternational Technology Management Conference (ICE/ITMC), 13 June 2016 - 15 June 2016. RIS download Bibtex download
  • Jackson S & Wong MS (2015) Understanding subcultures and change dynamics in e-government: An empirical study of a local government in Malaysia. Association for Information Systems, 14 May 2015 - 15 May 2015. RIS download Bibtex download
  • Jackson S (2014) A metaphorical analysis of information technology implementation. Macrotheme. Paris, France, 19 December 2014 - 20 December 2014. RIS download Bibtex download
  • Jackson S (2014) A grid and group cultural theory analysis of e-government uptake in Malaysia. Political Studies Association. Manchester, England, 14 April 2014 - 16 April 2014. RIS download Bibtex download
  • Wong MS, Nishimoto H, Nishigaki Y & Jackson S (2013) Use of satisfaction matrix (SSM) to evaluate e-government services from the perspective of Japanese citizens and government service providers. Association for Information Systems. Melbourne, Australia, 4 December 2013 - 6 December 2013. RIS download Bibtex download
  • Jackson S (2013) Doing battle: A metaphorical analysis of IT-induced cultural change. Common Ground Publishing. Vancouver, Canada, 13 June 2013 - 14 June 2013. RIS download Bibtex download
  • Wong MS, Nishimoto H, Nishigaki Y & Jackson S (2012) Service providers perceptions of Japan’s e-government services using the importance-performance (IPA) model. Association of Information Systems. Siem Reap, Cambodia, 6 December 2012 - 8 December 2012. RIS download Bibtex download
  • Ong V, Duan Y & Jackson S (2012) Supporting institutional decision making with an intelligent student engagement tracking system. . Proceedings of IADIS International Conference Information Systems. Berlin, Germany, 10 March 2012 - 12 March 2012. RIS download Bibtex download
  • Jackson S & Wong MS (2011) The effect of cultural misalignment on e-government uptake: A Malaysian context. IBIMA. Kuala Lumpur, Malaysia, 12 June 2011 - 13 June 2011. RIS download Bibtex download
  • Eze S, Duan Y & Jackson S (2011) Understanding the dynamic process of emerging ICT adoption in UK service SMEs. University of Bedfordshire. Luton, UK, 12 June 2011 - 13 June 2011. RIS download Bibtex download
  • Eze S, Duan Y & Jackson S (2011) Understanding the dynamic process of emerging ICT adoption in UK service SMEs. UK Academy for Information Systems. Oxford, UK, 11 April 2011 - 13 April 2011. RIS download Bibtex download
  • Jackson S (2010) A cultural theory analysis of information systems adoption. Association for Information Systems, 12 August 2010 - 15 August 2010. RIS download Bibtex download
  • Eze S, Duan Y & Jackson S (2010) The adoption and evolution of emerging internet technology in UK SMEs. University of Bedfordshire, 9 June 2010 - 10 June 2010. RIS download Bibtex download
  • Jackson S, Wong MS & Philip G (2007) Cultural barriers/enablers in implementing e- government initiatives in Malaysia. Association for Information Systems. Colorado, USA, 10 August 2007 - 12 August 2007. RIS download Bibtex download
  • Jackson S & Philip G (2005) Organizational culture and the management of technological change. A theoretical perspective. Association for Information Systems. Regensburg, Germany, 26 May 2005 - 29 May 2005. RIS download Bibtex download

Reports

  • Wong MS & Jackson S (2016) MUSE 2016: Malaysia user satisfaction evaluation of education online services. RIS download Bibtex download

Website content

  • Jackson S The government’s new g-cloud ICT strategy: Will there be bright or dark clouds ahead?. RIS download Bibtex download
Teaching interests

My teaching philosophy is based on learning by doing, learning through problem-solving, nurturing critical thinking skills, and preparing career-ready students.

Teaching activities

I currently teach on/contribute to the following postgraduate courses: INF6040 Business Intelligence, INF6001 Information Systems Project Management, and INF6000/6555 Dissertation.

Professional activities
  • SAP Certified Associate - Business Process Integration with SAP ERP 6.0 EHP6
  • ERPsim Certified Instructor (Level 1)
  • Member of the Americas' SAP Users' Group
  • Member of the Association for Information Systems
  • Postgraduate Certificate in Academic Practice
  • Fellow of the UK Higher Education Academy (FHEA)