Dr Stephen Jackson

BSc (Queen's, Belfast), PhD (Queen's, Belfast)

Information School

Senior Lecturer in Information Management

stephen.jackson@sheffield.ac.uk

Regent Court (IS)

Full contact details

Dr Stephen Jackson
Information School
Regent Court (IS)
211 Portobello
Sheffield
S1 4DP

Profile

I hold a BSc and PhD from Queen’s University Belfast. Put broadly, my research focuses on the social, behavioural, and cultural aspects of implementing and managing computer-based systems, including enterprise resource planning, digital platforms, knowledge management systems, and virtual learning environments.

I have published in a number of international journals, including Information and Organization, International Journal of Information Management, Journal of the Association for Information Science and Technology, Computers in Human Behaviour, Communications of the Association for Information Systems, Information Systems Frontiers, Studies in Higher Education, Behaviour and Information Technology, and British Journal of Educational Technology. My article published in Information and Organization featured as the second most downloaded article from January 2014 – December 2014. I have presented and published at international conferences, such as the International Conference on Information Systems, the European Conference on Information Systems, the Americas Conference on Information Systems, the Australasian Conference on Information Systems, and the British Academy of Management Conference.

Prior to joining academia, I worked as an IT consultant for PricewaterhouseCoopers, and have been involved in a variety of projects across various industry sectors in Europe and Asia.

Research interests

My primary areas of research include a) information culture, b) electronic government evaluation, c) behavioural information security, d) expectations management and e) implementation and management of computer-based systems. My research approach relies heavily on non-generalisable qualitative theory and analysis, with expertise in cultural, linguistic, and metaphorical analysis.

If you are interested in pursuing a PhD, I am happy to discuss potential ideas and topics. My research interests include:

Behavioural Information Security
Behavioural Issues in Artificial Intelligence
Digital Transformation
Electronic Government
Enterprise Systems Implementation
Expectations Management
Human Behaviour in Information Systems
Information Culture
Trust in Artificial Intelligence

Publications

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Featured publications

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All publications

Journal articles

Jackson S (2021) Exploring the use and adoption of workplace automation through metaphors: a discourse dynamics analysis. Communications of the Association for Information Systems, 49(1), 86-109. View this article in WRRO
Wong MS & Jackson S (2021) Investigating the nature of expectations and its influence on attitudes towards Malaysian government e-services. International Journal of Electronic Government Research, 17(1), 31-47. View this article in WRRO
Jackson S, Vanteeva N & Fearon C (2019) An investigation of the impact of data breach severity on the readability of mandatory data breach notification letters: evidence from U.S. firms. Journal of the Association for Information Science and Technology, 70(11), 1277-1289. View this article in WRRO
Jackson S (2019) How readable are data breach notifications?. Computer Fraud & Security, 2019(5), 6-8.
Fearon C, Nachmias S, McLaughlin H & Jackson S (2018) Personal values, social capital, and higher education student career decidedness: a new ‘protean’-informed model. Studies in Higher Education, 43(2), 269-291. View this article in WRRO
Wong MS, Hideki N, Yasuyuki N & Jackson S (2017) Use of Satisfaction- Satisfaction Matrix (SSM) to Evaluate E-Government Services from the Perspective of Japanese Citizens and Government. Electronic Journal of Information Systems Evaluation, 20(1), 3-10.
Jackson S & Wong MS (2017) A cultural theory analysis of e-government: Insights from a local government council in Malaysia. Information Systems Frontiers, 19(6), 1391-1405. View this article in WRRO
Jackson S (2016) Understanding IS/IT implementation through metaphors: A multi-metaphor stakeholder analysis in an educational setting. Computers in Human Behavior, 55, 1039-1051.
Bowden L, Fearon C, McLaughlin H & Jackson S (2015) Aligning computing ethics for strategy making in higher education (HE). The International Journal of Information and Learning Technology, 32(1), 2-16.
Jackson S & Fearon C (2014) Exploring the role and influence of expectations in achieving VLE benefit success. British Journal of Educational Technology, 45(2), 245-259.
Fearon C, McLaughlin H & Jackson S (2014) Measuring and evaluating IS expectations and benefit success from B2B electronic trading: a new survey approach. Behaviour & Information Technology, 33(4), 308-317.
Fearon C, Manship S, McLaughlin H & Jackson S (2013) Making the case for “techno‐change alignment”. European Business Review, 25(2), 147-162.
Jackson S (2011) Organizational culture and information systems adoption: A three-perspective approach. Information and Organization, 21(2), 57-83.
Jackson S & Philip G (2010) A techno-cultural emergence perspective on the management of techno-change. International Journal of Information Management, 30(5), 445-456.
Seng WM, Jackson S & Philip G (2010) Cultural issues in developing E-Government in Malaysia. Behaviour & Information Technology, 29(4), 423-432.

Chapters

Jackson S & Panteli N (2021) A multi-level analysis of mistrust/trust formation in algorithmic grading In Dennehy D, Griva A, Pouloudi N, Dwivedi Y, Pappas I & Mäntymäki M (Ed.), Responsible AI and analytics for an ethical and inclusive digitized society Lecture Notes in Computer Science Series, Springer

Conference proceedings papers

Jackson S & Panteli N (2021) A multi-level analysis of mistrust/trust formation in algorithmic grading. IFIP Advances in Information and Communication Technology. Galway, Ireland, 1 September 2021 - 3 September 2021.
Jackson S & Panteli N (2020) Trust in the Era of Artificial Intelligence. British Academy of Management. Manchester, UK, 2 September 2020 - 4 September 2020.
Jackson S & Wong MS (2020) Investigating the nature of expectations and its influences on attitudes toward Malaysian government e-services. Nottingham University Business School. Kuala Lumpur, Malaysia, 9 January 2020 - 10 January 2020.
Jackson S (2019) Data breach response: A view from self-presentation theory. Association for Information Systems, 15 December 2019 - 18 December 2019.
Wong MS & Jackson S (2017) User satisfaction evaluation of Malaysian e-government education services. 2017 International Conference on Engineering, Technology and Innovation (ICE/ITMC), 27 June 2017 - 29 June 2017.
Jackson S & Fearon C (2016) A Conceptual Framework for Managing Expectations in Green IS Implementation. 2016 International Conference on Engineering, Technology and Innovation/IEEE lnternational Technology Management Conference (ICE/ITMC), 13 June 2016 - 15 June 2016.
Jackson S & Wong MS (2015) Understanding subcultures and change dynamics in e-government: An empirical study of a local government in Malaysia. Association for Information Systems, 14 May 2015 - 15 May 2015.
Jackson S (2014) A metaphorical analysis of information technology implementation. Macrotheme. Paris, France, 19 December 2014 - 20 December 2014.
Jackson S (2014) A grid and group cultural theory analysis of e-government uptake in Malaysia. Political Studies Association. Manchester, England, 14 April 2014 - 16 April 2014.
Wong MS, Nishimoto H, Nishigaki Y & Jackson S (2013) Use of satisfaction matrix (SSM) to evaluate e-government services from the perspective of Japanese citizens and government service providers. Association for Information Systems. Melbourne, Australia, 4 December 2013 - 6 December 2013.
Jackson S (2013) Doing battle: A metaphorical analysis of IT-induced cultural change. Common Ground Publishing. Vancouver, Canada, 13 June 2013 - 14 June 2013.
Wong MS, Nishimoto H, Nishigaki Y & Jackson S (2012) Service providers perceptions of Japan’s e-government services using the importance-performance (IPA) model. Association of Information Systems. Siem Reap, Cambodia, 6 December 2012 - 8 December 2012.
Ong V, Duan Y & Jackson S (2012) Supporting institutional decision making with an intelligent student engagement tracking system. . Proceedings of IADIS International Conference Information Systems. Berlin, Germany, 10 March 2012 - 12 March 2012.
Jackson S & Wong MS (2011) The effect of cultural misalignment on e-government uptake: A Malaysian context. IBIMA. Kuala Lumpur, Malaysia, 12 June 2011 - 13 June 2011.
Eze S, Duan Y & Jackson S (2011) Understanding the dynamic process of emerging ICT adoption in UK service SMEs. University of Bedfordshire. Luton, UK, 12 June 2011 - 13 June 2011.
Eze S, Duan Y & Jackson S (2011) Understanding the dynamic process of emerging ICT adoption in UK service SMEs. UK Academy for Information Systems. Oxford, UK, 11 April 2011 - 13 April 2011.
Jackson S (2010) A cultural theory analysis of information systems adoption. Association for Information Systems, 12 August 2010 - 15 August 2010.
Eze S, Duan Y & Jackson S (2010) The adoption and evolution of emerging internet technology in UK SMEs. University of Bedfordshire, 9 June 2010 - 10 June 2010.
Jackson S, Wong MS & Philip G (2007) Cultural barriers/enablers in implementing e- government initiatives in Malaysia. Association for Information Systems. Colorado, USA, 10 August 2007 - 12 August 2007.
Jackson S & Philip G (2005) Organizational culture and the management of technological change. A theoretical perspective. Association for Information Systems. Regensburg, Germany, 26 May 2005 - 29 May 2005.

Reports

Wong MS & Jackson S (2016) MUSE 2016: Malaysia user satisfaction evaluation of education online services.

Website content

Jackson S The government’s new g-cloud ICT strategy: Will there be bright or dark clouds ahead?.

Teaching interests: My teaching philosophy is based on learning by doing, learning through problem-solving, nurturing critical thinking skills, and preparing career-ready students.

Teaching activities: I currently teach on/contribute to the following postgraduate courses: INF6040 Business Intelligence, INF6001 Information Systems Project Management, and INF6000/6555 Dissertation.

Professional activities

SAP Certified Associate - Business Process Integration with SAP ERP 6.0 EHP6
ERPsim Certified Instructor (Level 1)
Member of the Americas' SAP Users' Group
Member of the Association for Information Systems
Postgraduate Certificate in Academic Practice
Fellow of the UK Higher Education Academy (FHEA)