Dr Gillian Ragsdell

BSc (Sheffield), CDipAF CAET, MSc (Bradford), PhD (Hull), SFHEA

Information School

Senior Lecturer in Information and Knowledge Management

Gill Ragsdell
g.ragsdell@sheffield.ac.uk

Full contact details

Dr Gillian Ragsdell
Information School
Regent Court (IS)
211 Portobello
Sheffield
S1 4DP
Profile

After completing a degree in Physics at University of Sheffield, I pursued a career as an engineer in the semiconductor manufacturing industry. I then returned to academia to study for an MSc in Manufacturing Management at University of Bradford before completing an ESRC funded PhD at University of Hull in 1996. Since then I have worked in various academic roles and, in 2020, I joined The Information School as Senior Lecturer in Information and Knowledge Management.

University Responsibilities

Knowledge Exchange and Partnerships Development Lead

Research interests

My principal research interests are in knowledge management and, in particular, in the design and introduction of effective knowledge management strategies. I have collaborated on projects in a wide range of organisations in the public, private and voluntary sectors, where I have supported programmes of change and development. Early academic roots in systems thinking and creative problem solving influence my activities and most of my research adopts a participatory approach.

Funding from sources such as Nuffield, AHRC, British Academy, Royal Society for Edinburgh, EPSRC and Santander Bank Ltd., has supported my projects as well as the Royal Academy of Engineering that sponsored a recent Industrial Fellowship at the Energy Technologies Institute.

The impact of research projects in the energy sector and the voluntary sector has been recognised internationally - in the Knowledge Management and Intellectual Capital Excellence Awards I was co-recipient of a Certificate of Merit in 2015 and, in 2017, I was a member of the winning team.

I have published extensively including papers in prestigious knowledge management journals such as Knowledge Management Research and Practice and Journal of Knowledge Management and am proud to have edited a special issue of Journal of Knowledge Management focusing on the not-for-profit sector.

In addition, I have enjoyed organising and attending numerous national and international conferences. In October 2015 I gave the opening keynote speech at the 5th eLearning Conference in Bahrain and in January 2016 was an invited panellist and workshop leader at Kuwait’s National Conference entitled ‘Contemporary Roles of Governments in the Knowledge Economy Era’.

I am a member of the Information, Knowledge and Innovation Management research group and am interested in supervising PhD projects that advance theories and practices of knowledge management.

Research Projects

Examples of recent externally funded projects are listed below

Key learnings from operational life in the context of delivering energy innovation

Energy Technologies Institute Principal Investigator £42,000 June 2017 6 months

Engineering Knowledge Management: Adding Value to the Energy Sector

Royal Academy of Engineering Principal Investigator £30,000 March 2015 12 months
Publications

Show: Featured publications All publications

Journal articles

All publications

Journal articles

Chapters

Conference proceedings papers

  • (2019) Understanding Effective Knowledge Sharing by IT Professionals in Chinese Social Networks. Proceedings of the 20th European Conference on Knowledge Management RIS download Bibtex download
  • Muchmore S, Ragsdell G, Colechin M & Story V (2018) Knowledge exploitation and value creation: Lessons from the energy sector. Proceedings of the International Conference on Intellectual Capital, Knowledge Management and Organisational Learning, ICICKM, Vol. 2018-November (pp 207-215) RIS download Bibtex download
  • Sohal D, Ragsdell G & Hislop D (2017) Towards sustainable knowledge management in high-performance sport. Proceedings of the European Conference on Knowledge Management, ECKM, Vol. 2 (pp 1212-1219) RIS download Bibtex download
  • Simatwo S, Ragsdell G & Jackson T (2017) Moving KM to the next generation: The contribution of Critical Systems Thinking. Proceedings of the European Conference on Knowledge Management, ECKM, Vol. 2 (pp 1205-1211) RIS download Bibtex download
  • Colechin M & Ragsdell G (2017) A systemic model of engineering knowledge management from the energy sector. Proceedings of the European Conference on Knowledge Management, ECKM, Vol. 1 (pp 215-222) RIS download Bibtex download
  • Muchmore S, Ragsdell G & Walsh K (2016) A question of impact: Exploring knowledge utilisation within the UK low carbon innovation system. Proceedings of the European Conference on Knowledge Management, ECKM, Vol. 2016-January (pp 650-658) RIS download Bibtex download
  • Chauhan V, Ragsdell G & Olphert W (2015) Action inquiry for investigating knowledge management within social welfare partnerships. Proceedings of the European Conference on Knowledge Management, ECKM (pp 905-912) RIS download Bibtex download
  • Muchmore S, Ragsdell G & Walsh K (2015) A topography of knowledge transfer and low carbon innovation. Proceedings of the European Conference on Knowledge Management, ECKM (pp 953-960) RIS download Bibtex download
  • Ahmed G, Ragsdell G & Olphert W (2014) Knowledge sharing and information security: A paradox?. Proceedings of the European Conference on Knowledge Management, ECKM, Vol. 3 (pp 1083-1090) RIS download Bibtex download
  • Bertin P, Fry J & Ragsdell G (2014) The tension between competitive and collaborative forces in agricultural research: Impact on knowledge sharing within a public research organisation. Proceedings of the European Conference on Knowledge Management, ECKM, Vol. 3 (pp 1118-1126) RIS download Bibtex download
  • Chen H, Ragsdell G & O'Brien A (2014) Identification of tacit knowledge associated with experience: A Chinese software industry study. Proceedings of the European Conference on Knowledge Management, ECKM, Vol. 3 (pp 1147-1155) RIS download Bibtex download
  • Ragsdell G, Probets S, Ahmed G & Murray I (2013) Knowledge audit: Findings from a case study in the energy sector. Proceedings of the European Conference on Knowledge Management, ECKM, Vol. 2 (pp 584-593) RIS download Bibtex download
  • Chen H, Ragsdell G, O'Brien A & Nunes MB (2012) A proposed model of knowledge management in the software industry sector. Seventh International Conference on Digital Information Management (ICDIM 2012), 22 August 2012 - 24 August 2012. RIS download Bibtex download
  • Al-Busaidi KA, Ragsdell G & Dawson R (2012) Barriers and benefits of using social networking sites for sharing knowledge in professional societies: An exploratory study. Innovation Vision 2020: Sustainable growth, Entrepreneurship, and Economic Development - Proceedings of the 19th International Business Information Management Association Conference, Vol. 1 (pp 237-246) RIS download Bibtex download
  • Sung H-Y, Hepworth M & Ragsdell G (2011) Community engagement in public libraries. Proceedings of the 2011 iConference on - iConference '11, 8 February 2011 - 11 February 2011. RIS download Bibtex download
  • Parboteeah P, Jackson TW & Ragsdell G (2009) Using autopoiesis to redefine data, information and knowledge. ACIS 2009 Proceedings - 20th Australasian Conference on Information Systems (pp 1045-1053) RIS download Bibtex download
  • Parboteeah P, Jackson TW & Ragsdell G (2009) Using autopoiesis to redefine data, information and knowledge. 12th Australian Conference on Knowledge Management and Intelligent Decision Support, ACKMIDS 09 and 20th Australasian Conference on Information Systems, ACIS 2009 (pp 1045-1053) RIS download Bibtex download
  • Parboteeah P, Jackson T & Ragsdell G (2009) Evaluating a living model of knowledge. Proceedings of the European Conference on Knowledge Management, ECKM, Vol. 2 (pp 609-616) RIS download Bibtex download
  • Brown SF & Ragsdell G (2009) Systems engineering meets knowledge management: Introducing a 'system of knowledge management approaches'. 19th Annual International Symposium of the International Council on Systems Engineering, INCOSE 2009, Vol. 3 (pp 1321-1333) RIS download Bibtex download
  • Parboteeah P, Jackson T & Ragsdell G (2007) Developing an autopoietic model of organisational learning. Proceedings of the European Conference on Knowledge Management, ECKM (pp 744-749) RIS download Bibtex download
Research group

Completed PhD Students

Divyata Sohal: Systemic Organisational Knowledge Management: An action research study in a high-performance sport institute

Suzi Muchmore: Knowledge Transfer: A qualitative investigation of the UK low carbon innovation system

Vipin Chauhan: Knowledge Brokering: An insider action research study in the not-for-profit sector

Ghosia Ahmed: Knowledge Sharing and Information Security: A conflict of interest?

Mohammad Alhusban: Designing an intellectual capital framework for newspapers: The case of Jordan

Sylvester Baguma: Knowledge retention in agricultural research organisations: The case of Uganda

Hui Chen: Identification and classification of shareable tacit knowledge associated to experience in the software/IT industry sector: A case study in China

Tim Zijlstra: Continuous Professional Adaptation through the use of social media in academic libraries

Patricia Bertin: Towards effective governance of information in a Brazilian agricultural research organisation

Laura Marulanda-Carter: Email stress and its management in public sector organisations

Hui Yun Sung: An exploration of the essential elements of community engagement in public libraries

Paul Parboteeah: Using autopoiesis theory to give knowledge management a theoretical foundation

Maha Said Ali: Cultural influences on knowledge sharing in a Kuwaiti higher education institution: A case study approach

Christina Apostolou: The role of metadata in managing knowledge

Teaching interests

I have over 25 years’ experience of teaching (at undergraduate and postgraduate level, with both campus-based and distance learning students, in the UK and overseas) in subjects such as knowledge management, qualitative research methods, systems thinking and project management.

My teaching is research led and aims to develop students’ critical thinking about knowledge management and its practice. I aim to design and deliver teaching sessions that are interactive, engaging and informative.

I was awarded Senior Fellow of the Higher Education Academy in 2014 in response to a submission based (in part) on my experiences as a Director of Research Degree Programmes and as a University Teaching Assessor.

Professional activities
  • Conference Committee Member for International Conference on Intellectual Capital, Knowledge Management and Organisational Learning 2006 - current
  • Conference Committee Member for European Conference on Knowledge Management 2014 - current
  • 2018, Speaker at School of Information Management, Sun Yat Sen University, China
  • 2017, Speaker at The Cross Government Knowledge Management KM Practitioners Group, Annual Summer Conference, Buxton
  • External Examiner for MSc course T889 Problem Solving and Improvement, Open University 2014-2016
  • Programme Examiner for MSc in Information Management, iSchool, University of Sheffield, 2013- 2016
  • 2016, Presenter at Royal Academy of Engineering Research Forum, London
  • 2016, Panellist and Workshop Facilitator at Kuwaitke.com’s first biennial forum - "Contemporary roles of government in the Knowledge Economy Era", Kuwait presented and organised by the General Secretariat of the Supreme Council for Planning and Development, and held under the patronage of His Highness the Amir of the State of Kuwait, Sheikh Sabah Al-Ahmed Al-Jaber Al-Sabah.
  • External Examiner for MSc course T847 Professional Project, Open University 2016
  • External Examiner for MSc course T883 Business Operations – Delivering Value, Open University 2015-2016
  • Winner of Outstanding Paper in the 2015 Emerald Literati Network Awards for Excellence
  • 2015, Opening Keynote Speaker at Fifth International E-Learning Conference: Cognitively Informed Technology, University of Bahrain
  • 2015, Speaker KIM Level 5 Development Programme, Welsh Government, Cardiff
  • 2015, Speaker at Department of Business and Economics, Almeria University, Spain
  • 2015, Assessor for the General Secretariat Award of Excellence in Designing and Developing e-Courses under the patronage of the Deputy Prime Minister of Bahrain
  • 2014-2015 Editorial Board Member for Business Information Review
  • 2014, Speaker at Third Sector Special Interest Group Annual General Meeting, Operational Research Society
  • 2014, Speaker at Department of Library and Information Studies, University of Cape Town
  • 2014, Member of Award Panel for The Cook Medal, (Best Knowledge Management Paper in Knowledge Management Research and Practice)
  • 2014, Speaker at Charnwood Citizen’s Advice Bureau Volunteers’ Forum
  • 2013-2015, Invited reviewer for National Research Foundation applications in South Africa
  • 2013, Nominated referee for BA/Leverhulme small research grant scheme
  • 2013, Best paper award at 10th Association of Event Management Education Conference
  • 2013, EPSRC invited reviewer
  • 2011 Visiting Professorship, Universitat Oberta de Catalunya
  • 2010, Public lecture at College of Social Sciences, Kuwait University