Paula Goodale


BA (Coventry), MSc (Leeds Metropolitan), MA (Sheffield)

Paula Goodale

My research focuses on the inter-related areas of information access, information interaction and, information use and re-use. In current and recent projects I have investigated the needs, processes and interactions of information users, and the interpretation and transformation of information by users in different contexts; effectively a parallel emphasis on the information journey of the user, and on the journey of the information as it is used.

My empirical work involves methods from the fields of human-computer interaction and information retrieval (e.g. user requirements, lab and field-based evaluation studies), as well as more ethnographic approaches (e.g. interviews, observations, content and narrative analyses), and I am also interested in the design of appropriate evaluation methods to gauge aspects of usability, usefulness and satisfaction. For my PhD, I am researching the development and use of narratives in cultural heritage digital library collections, and how these impact information discovery, interaction, and meaning-making. My thesis builds upon earlier work undertaken on the PATHS project.

I am a member of the Information Retrieval Research Group