In Pursuit ofExcellence |
IT Services doesn't just want to be good at customer service, we want to be excellent. We put our customers at the heart of what we do and the services we deliver. Through sharing knowledge, listening and working together we have a mutual appreciation of requirements, which enables consideration and understanding of how to meet expectations. We consider customers to be everyone we deal with, from each other inIT Services through to anyone who uses or could use the services we deliver on behalf of the University of Sheffield. In order to deliver on our strategy we have the following core customer service principles: |
|
Customer FocusTo ensure we maintain a customer focus at the heart of what we do:
|
![]() |
|
CollaborationTo ensure we effectively engage and work collaboratively:
|
|
EmpowermentTo ensure we are all empowered to deliver excellent customer service:
|
![]() |
|
Skills & UnderstandingTo ensure appropriate skills and understanding:
|
|
CommunicationTo ensure we communicate effectively:
|
![]() |
|
Continuous ImprovementTo ensure we continually improve our service offering:
|