Get started with Uni IT


 Log in to online services

MUSE (My University of Sheffield Environment) is the gateway to all your University online services. To access the services couldn't be easier, so why not log in now and find your way around before you arrive:

  1. From any University of Sheffield web page (including this one) click Log in to MUSE
  2. Enter your University username (example: mja16xy) and password
  3. Click Log in


Now that you're logged into MUSE here's a few useful things to know: 

My Services

This will show you the most common services students use, click on any service name to go in and start using the service. You can access My services from any University web page.

Account Settings

Account settings lets you do some important things. You can change your password, get your library PIN, requested a remote access password and more.

My Record

Here you are able to see / check personal details such as Registration Number, Next of Kin etc. You should update your term time address here as soon as possible.


 Get online as soon as you arrive

University wifi is called eduroam. It’s fast, it’s everywhere and best of all: it’s free. Once you've set it up and you'll instantly be able to connect all over campus, including the residences.

  1. In wifi settings, from the list of available networks, select eduroam
  2. Type in your University username followed by
  3. Type in your password and select OK
  4. Accept the eduroam certificate if prompted.

 You can find out more about how connect different types devices, and which devices are not supported by eduroam here

If you have trouble connecting to wifi just come and see us when you arrive. There's more information on where to find us in Step Six.



Explore your online learning environment

One of the online services you'll use most is Blackboard (MOLE - My Online Learning Environment).

There are loads of great features, so it's a great idea to familiarise yourself with Blackboard (MOLE) before you arrive.  Why not watch our video then log in and take a look around.

  1. Go to My services
  2. Click on the Blackboard (MOLE) link

What can you do in Blackboard (MOLE)? 

In MOLE you can download course materials, upload assignments, interact with other students in your tutor group and more.

Here are just some of the things you can do in Blackboard (MOLE):

  • Download course material
  • Upload assignments
  • Interact with other students in your group

Your course material will appear the day before term starts, so don't worry if you can't see it. 

Access Blackboard (MOLE) on the go

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To access all of your course materials on the go, you can download the Blackboard Mobile Learn App, just download it from your app store.

Once you've downloaded the app, click to launch it, then follow the instructions below:

  • Type in University of Sheffield and search
  • Log in with your University username and password (the same as you used to log into MUSE)
  • You should then be able to see your course information (once it's available)


Set up your University email & Google Apps

Your University email account is provided by Gmail.  Just login into MUSE , select Google Mail and that's it! You can now starting your University email account. Gmail has loads of great features that make sending and receiving mail easier than ever, so you might want to spend some time customising your inbox. Here are some suggestions to get you started:

Organise your inbox into tabs

Tabs automatically sort your emails into different catagories.

Google will set you up with some default options, but you can customise these to whatever works best for you. Making it easier to access the information you need, when you need it.

Star important emails

You can use this to keep track of important emails or remind you to reply to them later. You can also search for starred emails.

Priority inbox

This is another great way to keep track of important incoming emails. Priority inbox will identify important emails and separate them out from everything else.

By default, Priority Inbox splits your inbox into three sections: “Important and unread,” “Starred,” and “Everything else.”

  google apps

There are other Google Apps for you to try too. You can find them in All Services in MUSE.

Google Drive

Google Drive is a secure cloud storage service which automatically synchronises your files, so if you update something on one computer or device, it gets updated everywhere.

Other Google Apps

Google Sites: Building websites in Google Sites is as easy as writing a document.

Google Calendar: Schedule meetings and keep track of your appointments with Google Calendar. 

Hangouts: You can use Hangouts to send messages, make voice and video calls, and share photos.

Blogger: With Blogger you can create and manage multiple Blogs.

Download the free mobile apps from your app store and have access to everything you need wherever you are.


Download the iSheffield app

iSheffield is the University's mobile app. You can use it to see your timetable, campus maps, library reading lists and other information about your course. You will also be able to view Intro week events that you may want to sign up to.

  1. Download the app for your iPhone, iPad or Android phone or tablet from the App Store or Google Play store.
  2. Accept the terms of use
  3. Sign in with your University username and password (the same as you used to log in to MUSE)

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Get help when you arrive

We’re here to help during Intro Weekend so we can help you get connected and settled in as soon as you arrive. Just look out for the folks in the dark blue t-shirts.

We can help with connecting to wifi, getting to grips with our online services and any other IT queries. 

Saturday 21 & Sunday 22 September


Find us in The Edge dining hall 

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We're here to help all year round too, get in touch. 

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Telephone support

The IT Service Desk telephone operates 8am-5pm, Monday to Friday and should be the first point of contact.

0114 22 21111

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Student equipment support

The drop-in service for students is at the Information Desk in the Information Commons It is open during IC staffed hours, no appointment is necessary.

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Self service

In addition to help via telephone, email and drop-in, you can now find answers to your problems by querying the Knowledgebase via the online Self Service Desk

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Email support

You can email the IT Service Desk at the address below. The inbox is managed 8-5 Monday- Friday.