Getting started with IT at Sheffield

In just six simple steps, you can set up and access a wide range of IT services.

Illustrated university buildings against green hills

1. Connect to WiFi as soon as you arrive

University WiFi is called eduroam. It’s fast, it’s everywhere, and best of all it’s free. Once you've set it up and you'll instantly be able to connect all over campus, including the residences.

To connect to eduroam:

  1. In WiFi settings, select eduroam from the list of available networks.
  2. Type in your University username followed by
  3. Type in your password and select OK.
  4. Accept the eduroam certificate if prompted.

Find out more on how to connect your device.

2. Log in to online services

MUSE (My University of Sheffield Environment) is the gateway to your University online services including, your email, your personal record and Blackboard, your online learning environment. 

How to access online services:

  1. From any University of Sheffield web page (including this one) click Log in to MUSE in the top left corner.
  2. Enter your University username (example: mja16xy) and password.
  3. Click Log in.

Now you're logged in, here are some helpful services to familiarise yourself with

  • My Services - shows common services students use. Click on any service name to go in and start using the service. You can access My services from the top left corner of any University web page.
  • Account Settings - you can get your library PIN, change your password, request a remote access (VPN) password and more.
  • My Record - view and check your personal details such as Registration Number, Next of Kin, and more. You should update your term-time address here as soon as possible.

All University of Sheffield IT accounts are protected by multi-factor authentication (MFA), which provides an extra layer of security.

When you log into MUSE for the first time, you'll be prompted to register a mobile device/smartphone in order to fully access your account. Simply follow the on screen instructions to complete MFA set up. Visit the University's MFA website for further information.

Contact the IT Service Desk (Monday-Friday, 9am-5pm) if you aren't prompted to register a device, have device compatibility issues or accessibility needs, or experience difficulties during set up.

MFA Website 


3. Explore your online learning environment

One of the online services you'll use most is Blackboard.

There are loads of great features, so it's a great idea to familiarise yourself with Blackboard before you arrive. Why not watch our video then, log in and take a look around.

  1. Go to My Services.
  2. Click on the Blackboard link.

What can you do in Blackboard? 

Here are just some of the things you can do in Blackboard:

  • Download course material
  • Upload assignments
  • Interact with other students in your group

Your course material will appear the day before term starts, so don't worry if it's not available yet.

Access Blackboard on the go

To access all of your course materials on the go, you can download the Blackboard Mobile Learn App from the App Store or Google Play Store.

Open the app, then follow the instructions below:

  1. Type in University of Sheffield and search.
  2. Log in with your University username and password (the same as you used to log in to MUSE).
  3. You should then be able to see your course information (once it's available).

4. Set up your University email and Google Apps

Your University email account is provided by Gmail. Just log in to MUSE, select Google Mail, and that's it! You can now start using your University email account.

Gmail has many great features that make sending and receiving emails easier than ever, so you might want to spend some time customising your inbox. Here are some suggestions to get you started:

  • Organise your inbox into tabs - Tabs automatically sort your emails into different categories. Google will set you up with some default options, but you can customise these to whatever works best for you. Making it easier to access the information you need, when you need it.
  • Star your important emails - You can use this to keep track of important emails or remind you to reply to them later. You can also search for starred emails.
  • Prioritise your inbox - Priority inbox will identify important incoming emails and separate them out from everything else. By default, Priority Inbox splits your inbox into three sections: Important and unread, Starred, and Everything else.

There are other Google Apps for you to try too. You can find them in the All Services section in MUSE.

You can also access Google Apps on the move. Download the free mobile Google Apps and access everything you need wherever you are.

5. Download the iSheffield app

iSheffield is the University of Sheffield’s mobile and web app that allows you to access everything you need during your academic studies.

The app enables you to access your timetable and lets you top up your print credits on the go. You can also keep up-to-date with campus news and events.

iSheffield is available to download for free from both the Apple Store and Google Play

  1. Download the app for your iPhone, iPad or Android phone or tablet from the App Store or Google Play store.
  2. Accept the terms of use.
  3. Sign in with your University username and password (the same as you used to log in to MUSE).
Find out more about iSheffield

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6. Get IT help and support

If you need any help connecting to our IT services, you can contact the IT Service Desk if you have any IT queries.

Contact IT Services