Getting started with IT at Sheffield
In just six simple steps, you can set up and access a wide range of IT services.
1. Connect to WiFi as soon as you arrive
University WiFi is called eduroam. It’s fast, it’s everywhere, and best of all it’s free. Once you've set it up and you'll instantly be able to connect all over campus, including the residences.
To connect to eduroam:
- In WiFi settings, select eduroam from the list of available networks.
- Type in your University username followed by @sheffield.ac.uk.
- Type in your password and select OK.
- Accept the eduroam certificate if prompted.
2. Log in to online services
MUSE (My University of Sheffield Environment) is the gateway to your University online services including, your email, your personal record and Blackboard, your online learning environment.
How to access online services:
Now you're logged in, here are some helpful services to familiarise yourself with
All University of Sheffield IT accounts are protected by multi-factor authentication (MFA), which provides an extra layer of security.
When you log into MUSE for the first time, you'll be prompted to register a mobile device/smartphone in order to fully access your account. Simply follow the on screen instructions to complete MFA set up. Visit the University's MFA website for further information.
Contact the IT Service Desk (Monday-Friday, 9am-5pm) if you aren't prompted to register a device, have device compatibility issues or accessibility needs, or experience difficulties during set up.
3. Explore your online learning environment
One of the online services you'll use most is Blackboard.
There are loads of great features, so it's a great idea to familiarise yourself with Blackboard before you arrive. Why not watch our video then, log in and take a look around.
What can you do in Blackboard?
Here are just some of the things you can do in Blackboard:
Your course material will appear the day before term starts, so don't worry if it's not available yet.
Access Blackboard on the go
To access all of your course materials on the go, you can download the Blackboard Mobile Learn App from the App Store or Google Play Store.
Open the app, then follow the instructions below:
4. Set up your University email and Google Apps
Your University email account is provided by Gmail. Just log in to MUSE, select Google Mail, and that's it! You can now start using your University email account.
Gmail has many great features that make sending and receiving emails easier than ever, so you might want to spend some time customising your inbox. Here are some suggestions to get you started:
- Organise your inbox into tabs - Tabs automatically sort your emails into different categories. Google will set you up with some default options, but you can customise these to whatever works best for you. Making it easier to access the information you need, when you need it.
- Star your important emails - You can use this to keep track of important emails or remind you to reply to them later. You can also search for starred emails.
- Prioritise your inbox - Priority inbox will identify important incoming emails and separate them out from everything else. By default, Priority Inbox splits your inbox into three sections: Important and unread, Starred, and Everything else.
There are other Google Apps for you to try too. You can find them in the All Services section in MUSE.
You can also access Google Apps on the move. Download the free mobile Google Apps and access everything you need wherever you are.
5. Download the iSheffield app
iSheffield is the University of Sheffield’s mobile and web app that allows you to access everything you need during your academic studies.
The app enables you to access your timetable and lets you top up your print credits on the go. You can also keep up-to-date with campus news and events.
iSheffield is available to download for free from both the Apple Store and Google Play
6. Get IT help and support
If you need any help connecting to our IT services, you can contact the IT Service Desk if you have any IT queries.