How to order mobile devices and sim cards

Before placing an order please ensure that you complete the Essential IT Request Form as orders cannot be processed if this has not been carried out and read the Acceptable Use Policy.

Mobile devices - new connections

  1. Choose a handset from our Devices page
  2. Choose a tariff from our Tariffs page
  3. Raise a Purchase Order to O2 (vendor code 12750) including:
    • Mobile user's name
    • Mobile user's department
    • The existing mobile number (upgrades or changes only, not required for new connections)
    • Handset required
    • Tariff required
  4. All device prices shown are excluding VAT.  When raising a Purchase Order please add VAT.

  5. Either email the order to, or post to Mobiles - IT Services Business Support, 10-12 Brunswick Street, Sheffield, S10 2FN

We will inform you once the items have arrived and are ready for collection from the Computing Centre Reception, Hounsfield Road.

Sim-only connections

There is no up-front charge for a sim-only connection.

  1. Choose a tariff from the Tariffs page
  2. Email the request to and include the following information:
    • Size of sim required
    • Device it is to be used in (device make and model)
    • Mobile user's name
    • Mobile user's department
    • Tariff required

Premium Rate Numbers

Premium Rate numbers are generally blocked for use by University mobile phones. If there is a particular premium rate number that you need to call for work purposes, please email

International Travel

Please note that if any member of staff is travelling abroad for work purposes and taking their mobile device(s) with them, they must email at least one week before travelling. Please state the destinations you are travelling to and the period you are away. Some devices are not initially configured for use overseas and we may need to change settings on the network to enable international roaming and apply the correct tariffs.

If this is not carried out before you leave the UK network we can ask that the settings be activated, however this can take up to 24 hours to be updated and in a small number of cases does not go through when the user is out of the UK.

We also advise that you turn off data roaming when it is not being used and use wifi wherever possible to keep costs down.

Please feel free to contact IT Services Business Support with any queries :- or on 0114 222 1199.