The University Managed Printing solution is provided under contract by Apogee Corporation Limited.
Support for all printing is therefore provided by Apogee and not by University staff.
As with all technical support staff, in exceptional cases there may be times when Apogee staff are obliged to have access to confidential data, for example when there is a problem with a print job in the queue or they are asked to clear a paper jam.
All on-site Apogee staff have signed a confidentiality agreement and there are confidentiality clauses in the contract between the University and Apogee.
Additionally the Data Protection Act 2018 applies to all personal data, whether in paper or electronic form. In this respect the University is the Data Controller and Apogee the Data Processor. The Data Processor has an obligation to protect the Data Controller’s data.
Sheffield University staff have a responsibility to ensure that confidential data is protected. For example, if you give someone else your UCard they can release your print jobs, so you must not do this.