Help and Support for Staff

Staff Information

Staff throughout the University of Sheffield have access to book and use the Creative Media Equipment to create multi-media projects for their work and  extra-curricula activities as well as staff wellbeing spaces.

The Creative Media resources available do have terms & conditions for the booking, as well as specific time frames for the bookings, so please read the information on these web pages and familiarise yourself with all of the information prior to booking any equipment.

The staff wellbeing spaces are bookable rooms on campus for staff to use once they have had a discussion with their line manager to discuss the requirements and needs for the space.
Please note: Before you book a wellbeing space ensure you have approval from your line manager for the use of the spaces.

Support

There are a range of help guides and resources available to you on these webpages to assist you with using the booking system, creating a booking, checking the availability of resources and cancel a booking if needed.

If you have any further questions or if you would like a resource to be  created for the booking system that is not found on these web pages please click the link below and email the IT Service Desk and will work to help you and create the resources if needed.

Email Service Desk

Staff Information

Resource Bookings

As a staff member at the University of Sheffield you have access to the Creative Media equipment. This enables you to be able to create multi-media resources for your working as well as personal projects you may have. This service is open Monday-Friday 10am-3:30pm during term time and has limited availability during down times at the University such as Christmas and summer break.

Creative Media Equipment

The equipment that is bookable from the Creative Media service ranges from audio recorders, to microphones, GoPro cameras and DSLR Digital cameras. You can book up to 5 Creative Media pieces of equipment in a single booking but only one of those items can be a camera.

This service can be booked up to 6 weeks in advance and you can have the equipment for up to 4 days.

Please note: the equipment that is booked out of the Creative Media service by you is your responsibility. If any damage, loss or breakages occur whilst you have the equipment on loan you are responsible for the repair or replacement costs.

Staff wellbeing spaces

As a staff member you have access to book staff wellbeing spaces on campus after approval from your line manager to do so. They are bookable Monday-Froday from 9am-5pm and are based on levels 2 ad 4 in 3 Solly Street (Velocity Building). You are able to book the spaces a week in advance.

Help and Support

Staff Resources


The support team for the Resource Bookings system have created a range of help guides for staff on how to use the system, how to remove any bookings and what they can book. These can all be found below, if there any guides that are not found below that you would like to be created please contact:

it-servicedesk@sheffield.ac.uk and we would be happy to create them for you.

FAQs

Staff FAQs

Below you will find the most frequently asked questions we get as a team from staff members throughout the university. If the answer to your query is not in the list below please email it-servicedesk@sheffield.ac.uk and we will be happy to help.


What is Connect2?

Connect2 is the resource bookings solution adopted by the University of Sheffield for staff and students. This system allows staff and students to book out a range of multimedia equipment and learning resources to aid their learning journey and work.


What can I book out?

As a staff member you have access to the Creative Media Equipment and wellbeing spaces.

Creative Media Equipment

The Creative Media service is there for staff and students to borrow equipment and use the media booths to create multimedia resources for their work and learning. The equipment you can borrow from the service varies from a range of camera equipment and camera accessories, filming equipment, audio recorders and lighting equipment.

Staff Wellbeing Spaces

There are 52 bookable spaces located on Floors 2 and 4 of 3 Solly Street (Velocity Building). These include desks with and without PCs. Floor 4 is an open plan office and is set up for 26 workspaces. Floor 2 is set up for 23 workspaces and comprises larger, single office spaces. Access is available in bookable slots from Monday 28 September 9:00am - 5:00pm, Monday-Friday.

Empty Desks
Spaces are accessible across Floors 2 and 4. There is no PC or docking station available at this workstation but you are welcome to bring your own laptop and power sockets are available at the majority of desks. Please only use the desk you have been allocated. Please wipe down the workstation when you arrive and when you leave. Please follow the one way systems in place in the building. 

Desks with a PC
Spaces are accessible across Floors 2 and 4. There is a networked PC available at this workstation. You are also welcome to bring your own laptop/portable device and power sockets are available at the majority of desks. Please only use the desk you have been allocated. Please wipe down the workstation when you arrive and when you leave. Please follow the one way systems in place in the building.

Desks with a Docking Station
Spaces are accessible across Floors 2 and 4. There is a docking station available at this workstation should you wish to bring your laptop from home. Power sockets are available at the majority of desks. Please only use the desk you have been allocated. Please wipe down the workstation when you arrive and when you leave. Please follow the one way systems in place in the building

Private Workspace
There is a limited number of offices on floor 2 for single occupancy use. There is no IT available in these rooms. They have been made available for those staff who require a private space for online/telephone conversations that may not be possible at home. Please wipe down the workstation when you arrive and when you leave. Please follow the one way systems in place in the building.



What is the booking process for staff wellbeing spaces?

Staff can access the booking system via MUSE, only following discussion and agreement with their Manager, here is the process of booking a staff wellbeing space on campus:
1. A wellbeing concern is identified during a wellbeing conversation between a Manager and a member of staff and it is agreed by the Manager that the member of staff would benefit from some respite from working from home.

2. Access to the booking system is found via MUSE>My Services>View all Services>Resource Bookings>

3. All staff will have access to make their own booking.

4. Click on <Book by Category> then <Staff Wellbeing Spaces>

5. Search by the date and type of spaces you require and Click <Book>

6. Follow the steps to book the resource

7. The individual making the booking system will be asked to read a series of terms and conditions and confirm that they have done so and that they are understood.

8. Once this is completed the booking is confirmed.

9. The individual will receive a booking confirmation email. A copy will be sent to the Staff Wellbeing team at the same time who will forward a copy of the booking confirmation to the Manager CC: HR Faculty Advisor.


How long can I book the resources for?

Creative Media Equipment

You can borrow up to 5 items of Creative Media equipment within one booking. They can be borrowed for up to 4 days and can be booked 6 weeks in advance. Within those 5 items only 1 item can be a camera.

Staff Wellbeing Spaces

Each booking for a staff wellbeing space are set booking periods for an entire day, you can arrive at any time on the day of the booking, but you must leave at the end of your booking time. Staff are only able to make one booking per day, and two bookings per week, and the spaces can be booked up to a week in advance.


Where do I collect and return equipment?

Creative Media equipment is borrowed and returned to the Creative Media desk on the fourth floor of The Diamond building. Creative Media equipment is not lent out or returned at any other location.


Can I cancel my equipment?

Yes, you can cancel your booking on the system up until it is an 'active' booking which is when the time slot of your booking has started. Up until that point you can cancel your booking.

Cancelling my booking:


Where do students access help and support?

Student access help and support via the student webpages which have a range of help guides and support as well as face-to-face support with our colleagues in the Library and from Creative Media to help with loaning and using the equipment for their studies and extra-curricula activities.

If they need any further Library Skills support they can contact the Library service at: library@sheffield.ac.uk

If they need any further Creative Media support they can contact the Creative Media team at: creativemedia@sheffield.ac.uk


Where do staff access help and support?

The Creative Media team located on level 4 of The Diamond building can be booked for one-to-one help and support if needed for booking Creative Media facilities and equipment.

Please email creativemedia@sheffield.ac.uk for further information.


Can I edit my booking?

Yes, once you have created your booking in the Resource Bookings system you can edit that booking and adjust it if needed up until it is an active booking, which means the booking time has started. There is a help guide below that will walk you through editing your booking.

Editing your booking:


What can the equipment be used for?

Creative Media Equipment

The Creative Media equipment can be used by staff for work related resources they need to create such as promotional videos, video case studies and many other multi-media resources.

They can also be used for activities that are not work related if needed, the same booking parameters and terms and conditions apply.

Staff Wellbeing Spaces

Staff wellbeing spaces can be used for staff to work on camous after they have gained approval to do so from their line manager.


Terms and Conditions

Terms and Conditions

If you are booking equipment or group rooms from the resource bookings system you will have to agree to the terms and conditions prior to your booking being added to the system. Each resource on the resource bookings system has a set of terms and conditions that students must read and understand prior to booking any rooms or equipment.

If any loss or damage of the equipment or rooms you have booked out occurs during your booking period you will be responsible for this.

Creative Media Equipment Terms and Conditions

Terms and Conditions for Equipment Bookings

Staff Wellbeing Spaces

Terms and conditions for staff wellbeing spaces bookable on campus.