IT Service Status Page

 Current issues affecting services

Status Since Service Affected Details
Thu, 24th June
15:58
SAP account creation failingThere is currently a brief delay in the creation of SAP accounts for new users.
This includes MyPurchase, MyJob and MyTeam accounts - Any new account requests may take longer than the 24 hours stated.
A known issue has been identified and remediation work has been scheduled for Sunday 27th June to fix this fault.

Update: A fix has been found. In order for the fix to be applied, the service will need to be shut down and restarted. To minimise disruption, this will be done out of hours on Sunday morning, 09:00-10:30am.

 Scheduled maintenance / Services at risk

Status Start End Service Affected Details
Mon 5th July
00:00
Fri 9th July
23:59
University Connect for ChinaThe UCC service will be undergoing maintenance during this time, no impact to the service is expected, however the service should still be considered at risk.
Mon 28th June
07:00
Mon 28th June
09:00
NetworkDue to planned maintenance, the network (wired and wireless) should be considered at risk until the work is completed.
Thur 8th July
00:00
Thur 8th July
04:00
BlackboardBlackboard will be performing maintenance on Blackboard Collaborate. Users may experience intermittent availability during the maintenance period.
Tues 6th July
20:00
Tues 6th July
22:00
TelephonyDue to maintenance, inbound telephony services should be considered ‘at risk’ for the whole of the scheduled maintenance period, outbound calls should not be affected.
Thu 1st July
07:00
Thu 1st
July 09:00
NetworkDue to planned maintenance, the network (wired & wireless) should be considered at risk until the work is completed.
Mon 28th June
07:00
Mon 28th June
09:00
North Campus Modular Village Planned Network MaintenanceWe are replacing the network switches in comms cabinet "B". This provides services mainly to the IT Suite.
The PCs in the IT Suite, bookable by Students for remote desktop via https://www.sheffield.ac.uk/findapc/now will be withdrawn in advance until 10:30.

Cabinet "A" serving the rest of the building will be unaffected.
Tue 6th July
7:15
Tue 6th July
9:00
EduroamMaintenance is being performed on the Sheffield Teaching Hospital's eduroam anchor wireless controller. 

Therefore, eduroam will be unavailable at Sheffield Teaching Hospital sites during this time. 

Please note that users may still see eduroam being broadcast during the maintenance, however they will be unable to connect.

This is only applicable to hospital wireless points and other areas will be unaffected.
Sat 26th June
23:30
Sun 27th June
03:30
BlackboardDue to maintenance Blackboard will be unavailable to access at this time.
Wed 30th June
07:00
Wed 30th June
09:00
NetworkDue to planned maintenance, the network (wired & wireless) should be considered at risk until the work is completed.
Sun 11th July
12:00
Sun 11th July
18:00
CrowdmarkDue to scheduled maintenance to the system Crowdmark will be unavailable to access at this time.

 Recently resolved issues

Status Resolved Service Affected Details
Thu, 24th June
16:26
Major Network Problems around The Edge Student VillageThe network issue in The Edge Student Village area is now resolved.

Please note this table is only updated in office hours (8am - 5pm Monday to Friday)

See also Library eResources service indicators