Current issues affecting services
| Status | Since | Service Affected | Details |
|---|---|---|---|
 | Wed, 13th September 09:39 | Wooclap Add-Ins - Chrome & Firefox | We are aware that some are experiencing issues when using Wooclap add-ins via Chrome and Firefox browser. An error message is received when trying to access the add-in. We have reported to Wooclap directly and are seeking a resolution. In the meantime Wooclap can still be accessed directly at www.wooclap.com or add a Google slides link to an event within Wooclap. |
Scheduled maintenance / Services at risk
| Status | Start | End | Service Affected | Details |
|---|---|---|---|---|
 | Tue 10th October 07:30 | Tue 10th October 09:00 | Core Network Maintenance | During this time we will be performing a migration of routing services for the IP Telephony networks. This will result in a few seconds of silence during any active phone call. If users do experience call disconnection (not expected, but possible), please redial once dialtone is available. If dialtone is unavailable after 09:00 (on a handset that previously worked), please raise a call to the Service Desk. |
| Mon 4th Sep 9:00 - | SAP (myJob/myTeam/e-Rec/myPurchase) on Google Chrome | There is currently an issue affecting SAP services such as myJob, myTeam, myPurchase & e-Rec when using certain versions of Chrome on some devices. It is giving the error message: "The parent window did not answer when requesting the origin." The fix for this is being worked on, however in the meantime the workaround is to use mySAPmobile (Inc. Payslip) (for myJob) or use a different web browser such as: Firefox, Edge or Safari to access the other SAP services (myTeam, myPurchase, e-Rec). | |
| Tues 3rd October 08:00 | Tues 3rd October 09:00 | Network Maintenance | Network services, both wired and wireless, are at risk throughout the whole of the maintenance window. No interruption to service is expected. |
Recently resolved issues
| Status | Resolved | Service Affected | Details |
|---|---|---|---|
 | Tue, 26th September 09:43 | CMIS - Timetable | The issue with staff accessing online timetables has now been resolved. |
| Tue, 26th September 09:48 | Network Fault - Northern General Hospital buildings | The network issue affecting the Northern General Hospital Buildings has now been resolved. |
Please note this table is only updated in office hours (8am - 5pm Monday to Friday)