IT Service Status Page

 Current issues affecting services

Status Since Service Affected Details
Mon, 23rd November
17:34
Blackboard CollaborateWe are aware that some staff and students have been experiencing issues connecting to Blackboard Collaborate. In order to more accurately monitor the extent of these cases and to report the required details to our supplier, we request that you please report new cases via the following form:

https://www.sheffield.ac.uk/apse/digital/collaborate/report
Thu, 19th November
09:27
Web to Print Service (myPrint)The Web to Print service (myPrint) is currently unavailable, Print & Design Solutions are investigating.
Fri, 6th November
16:32
BlackboardThe new Blackboard Content Editor has been released. We have encountered a couple of intermittent issues.

Please see the following page for further details and refer to 'known issues': https://www.sheffield.ac.uk/apse/digital/blackboard/contenteditor

 Scheduled maintenance / Services at risk

Status Start End Service Affected Details
Wed 2nd December
8:10
Wed 2nd December
8:30
Western Bank and Perak Planned Power DisruptionOur colleagues in EFM have advised us of work impacting mains supplies to buildings, there will be a 20 minute power shut down affecting these locations:

1207 Western Bank (Edwardian Block) BT Floor, A Floor, D Floor
1221 Western Bank (North Wing) D Floor, E Floor
1224 Perak Biology Laboratory A(LG), A Floor, B Floor, C Floor, D Floor
Tues 1st December
07:00
Tues 1st December
09:00
Network MaintenanceDuring this time students in University owned accommodation or using eduroam on campus will experience 5 minutes of network outage, with their access at risk throughout the 2 hour period. Following this maintenance access to some internal services will be restricted and will require VPN.

 Recently resolved issues

Status Resolved Service Affected Details
Wed, 25th November
17:40
Connect2 Resource BookingsThe Connect2 System has been performing as per normal for some hours. We will continue to monitor the service but expect it to be stable.

Please note this table is only updated in office hours (8am - 5pm Monday to Friday)

See also Library eResources service indicators